Customer Service Sales
Resume:
Mary Steffes
Client Relations at NYNDESIGNS
****.*******@*****.***
Summary
Attentive to detail with a desire for the most efficient results possible. On-going desire to learn and expand upon
skills/experiences. Passion for taking advantage of new advancements in technology.
Experience
Client Relations at NYNDESIGNS
August 2013 - Present (9 months)
Marketing Communications & Social Media Consultant at Somethin' Special Shop
February 2013 - June 2013 (5 months)
o Consult on the marketing needs and goals of Somethin' Special Shop
o Organize and implement new practices to the benefit of the company
o Assist in social media and affiliated website maintenance
o Mentor staff in new technology systems and applications
Marketing, Board of Directors at Windsor Dance eXperience
May 2011 - May 2013 (2 years 1 month)
o Initiated online presence and increased engagement by expanding social media presence
o Successfully developed a website to provide information and sales opportunities to the public
o Designed event marketing materials resulting in increased awareness and membership
o Liaise between Board of Directors and marketing committee ensuring parties understand and
meet goals
Digital Photo Editor at Tsunami Glassworks
February 2013 - April 2013 (3 months)
o Photo-editing of glassworks for use online/promotion
Patron Services Coordinator at Windsor Symphony Orchestra
January 2010 - December 2012 (3 years)
o Managed patrons' accounts, including their personal information, donations subscription and ticket sales, as
well as their preferences and accommodations
o Report on sales totals and attendance numbers for several departments, and generate strategies for
improvement
o Acted as a consultant on the needs of the WSO’s patrons for the development of the
online ticketing system and CMS
o Developed a profitable patron stewardship database for donors and ticket buyers,
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resulting in a thorough understanding of the patrons and their buying habits for use
in marketing campaigns, future project proposals, and grants
o Compiled data and generated reports in Excel that compared sales from the past 3 years and displayed
potential for future growth
o Designed the renewal campaign's order form, order tracking database and set-up CMS for online sales
o Trained and supervised a team of five telemarketers for a successful summer marketing campaign
o Designed and distributed numerous posters, flyers, brochures, tickets, vouchers and
coupons for public consumption
Assistant to the Communications Manager at Windsor Symphony Orchestra
July 2009 - December 2009 (6 months)
o Researched and developed parameters for a student-based guerilla marketing initiative
o Marketed a season of performances through video and distributing on online social media
o Accurately kept record of donations in Sage database and provided tax receipts and
acknowledgement letters to recipients
o Concisely wrote the history of the WSO and Maestro Russell resulting in the creation of their
respective Wikipedia pages, which was subsequently used in additional communications
o Accurately edited and added new content to teacher education guides
o Pursued relationships with teachers resulting in bookings to the educational performances
o Researched local media and advertising opportunities and utilized local community calendars to promote
upcoming events
Customer Service Representative at Future Shop
October 2007 - January 2008 (4 months)
o Provided friendly and helpful services to customers during the store's busiest months of the year
o Efficiently executed customer sales and transactions
o Executed daily cash out at close of business as a trusted member of staff
o Solved customer concerns and managed the problem solving
o Consistently used team work to promote excellent customer service
Summer Student at Heart and Stroke Foundation
June 2005 - December 2006 (1 year 7 months)
o Acted as receptionist and took donations
o Ensured correct data entry of donor information
o Worked in a team of three to prepare fundraising campaign initiatives
o Performed other clerical duties efficiently
Restaurant Team Member at Tim Hortons
July 2002 - May 2005 (2 years 11 months)
o Provided prompt food and beverage service
o Handled transactions accurately and completed duties efficiently
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Tele-Recruiter at Heart and Stroke Foundation
January 2004 - March 2005 (1 year 3 months)
o Solicited recruitment for the Heart and Stroke door-to-door [donations] campaign.
Volunteer Experience
Environmental Concert Volunteer at Reverb
Courses
Independent Coursework
Introduction to Marketing
Principles and Practices of Arts Administration
Skills & Expertise
Graphic Design
Information Technology
Customer Service
Social Media Marketing
Copy Editing
Microsoft Excel
Microsoft Word
Microsoft Publisher
Digital Photography
Photoshop
Arts Administration
Social Media
Public Speaking
Event Management
Community Outreach
Event Planning
Editing
Microsoft Office
Photo Manipulation
Sales
Marketing Communications
Fundraising
Marketing
Research
Web Design
Press Releases
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Public Relations
Nonprofits
Advertising
Creative Writing
Education
University of Windsor
Bachelor of Arts (B.A.), Communication and Media Studies, 2005 - 2010
Activities and Societies: Communication Society
Interests
research, new technology, media communications, web design, graphic design, travel, photography, cultural
studies, sociology
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Mary Steffes
Client Relations at NYNDESIGNS
****.*******@*****.***
Contact Mary on LinkedIn
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Contact this candidate