Mary Steffes

Client Relations at NYNDESIGNS

acdi3r@r.postjobfree.com

Summary

Attentive to detail with a desire for the most efficient results possible. On-going desire to learn and expand upon

skills/experiences. Passion for taking advantage of new advancements in technology.

Experience

Client Relations at NYNDESIGNS

August 2013 - Present (9 months)

Marketing Communications & Social Media Consultant at Somethin' Special Shop

February 2013 - June 2013 (5 months)

o Consult on the marketing needs and goals of Somethin' Special Shop

o Organize and implement new practices to the benefit of the company

o Assist in social media and affiliated website maintenance

o Mentor staff in new technology systems and applications

Marketing, Board of Directors at Windsor Dance eXperience

May 2011 - May 2013 (2 years 1 month)

o Initiated online presence and increased engagement by expanding social media presence

o Successfully developed a website to provide information and sales opportunities to the public

o Designed event marketing materials resulting in increased awareness and membership

o Liaise between Board of Directors and marketing committee ensuring parties understand and

meet goals

Digital Photo Editor at Tsunami Glassworks

February 2013 - April 2013 (3 months)

o Photo-editing of glassworks for use online/promotion

Patron Services Coordinator at Windsor Symphony Orchestra

January 2010 - December 2012 (3 years)

o Managed patrons' accounts, including their personal information, donations subscription and ticket sales, as

well as their preferences and accommodations

o Report on sales totals and attendance numbers for several departments, and generate strategies for

improvement

o Acted as a consultant on the needs of the WSO’s patrons for the development of the

online ticketing system and CMS

o Developed a profitable patron stewardship database for donors and ticket buyers,

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resulting in a thorough understanding of the patrons and their buying habits for use

in marketing campaigns, future project proposals, and grants

o Compiled data and generated reports in Excel that compared sales from the past 3 years and displayed

potential for future growth

o Designed the renewal campaign's order form, order tracking database and set-up CMS for online sales

o Trained and supervised a team of five telemarketers for a successful summer marketing campaign

o Designed and distributed numerous posters, flyers, brochures, tickets, vouchers and

coupons for public consumption

Assistant to the Communications Manager at Windsor Symphony Orchestra

July 2009 - December 2009 (6 months)

o Researched and developed parameters for a student-based guerilla marketing initiative

o Marketed a season of performances through video and distributing on online social media

o Accurately kept record of donations in Sage database and provided tax receipts and

acknowledgement letters to recipients

o Concisely wrote the history of the WSO and Maestro Russell resulting in the creation of their

respective Wikipedia pages, which was subsequently used in additional communications

o Accurately edited and added new content to teacher education guides

o Pursued relationships with teachers resulting in bookings to the educational performances

o Researched local media and advertising opportunities and utilized local community calendars to promote

upcoming events

Customer Service Representative at Future Shop

October 2007 - January 2008 (4 months)

o Provided friendly and helpful services to customers during the store's busiest months of the year

o Efficiently executed customer sales and transactions

o Executed daily cash out at close of business as a trusted member of staff

o Solved customer concerns and managed the problem solving

o Consistently used team work to promote excellent customer service

Summer Student at Heart and Stroke Foundation

June 2005 - December 2006 (1 year 7 months)

o Acted as receptionist and took donations

o Ensured correct data entry of donor information

o Worked in a team of three to prepare fundraising campaign initiatives

o Performed other clerical duties efficiently

Restaurant Team Member at Tim Hortons

July 2002 - May 2005 (2 years 11 months)

o Provided prompt food and beverage service

o Handled transactions accurately and completed duties efficiently

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Tele-Recruiter at Heart and Stroke Foundation

January 2004 - March 2005 (1 year 3 months)

o Solicited recruitment for the Heart and Stroke door-to-door [donations] campaign.

Volunteer Experience

Environmental Concert Volunteer at Reverb

Courses

Independent Coursework

Introduction to Marketing

Principles and Practices of Arts Administration

Skills & Expertise

Graphic Design

Information Technology

Customer Service

Social Media Marketing

Copy Editing

Microsoft Excel

Microsoft Word

Microsoft Publisher

Digital Photography

Photoshop

Arts Administration

Social Media

Public Speaking

Event Management

Community Outreach

Event Planning

Editing

Microsoft Office

Photo Manipulation

Sales

Marketing Communications

Fundraising

Marketing

Research

Web Design

Press Releases

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Public Relations

Nonprofits

Advertising

Creative Writing

Education

University of Windsor

Bachelor of Arts (B.A.), Communication and Media Studies, 2005 - 2010

Activities and Societies: Communication Society

Interests

research, new technology, media communications, web design, graphic design, travel, photography, cultural

studies, sociology

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Mary Steffes

Client Relations at NYNDESIGNS

acdi3r@r.postjobfree.com

Contact Mary on LinkedIn

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Contact this candidate