Customer Service High School

James S. Drye

** ***** **

Concord, NC *****

704-***-**** (Cell)

*********@*****.***

OBJECTIVE: Customer Service Representative

EDUCATION:

2005: High School Diploma Concord High School Concord, North Carolina

2008- Basic Combat Training Graduate- Fort Jackson, South Carolina

2008- Advanced Individual Training Graduate- Fort Lee, Virginia

EXPERIENCE:

6/17/2008- 10/29/2011: United States Army Supply Clerk Fort Bragg, North

Carolina:

Responsible for accountability of company property valued over one million

dollars. Provided unparalleled logistical support to Task Force Military

Support Teams operating across the United States Central Command's Area of

Responsibility while serving in support of Operation Enduring Freedom and

Iraqi Freedom.

. Received and counted stock items and record data manually or using

computer.

. Packed and unpacked items to be stocked on shelves in stockrooms,

warehouses, or storage yards.

. Verified inventory computations by comparing them to physical counts

of stock, and investigate discrepancies or adjust errors.

. Stored items in an orderly and accessible manner in warehouses, tool

rooms, supply rooms, or other areas.

. Marked stock items using identification tags, stamps, electric

marking tools, or other labeling equipment.

. Cleaned and maintained supplies, tools, equipment, and storage areas

in order to ensure compliance with safety regulations.

. Determined proper storage methods, identification, and stock

location based on turnover, environmental factors, and physical

capabilities of facilities.

. Kept records on the use and/or damage of stock or stock handling

equipment.

. Examined and inspected stock items for wear or defects, reporting

any damage to supervisors.

. Provided assistance or direction to other stockroom, warehouse, or

storage yard workers.

. 01/17/2006-06/17/2008: Rite Aid Pharmacy Customer Service Associate

Concord, North Carolina:

Responsible for handling customer enquiries, Ensured positive customer

experiences for two years, Handled cash, and organized merchandise to the

highest standard possible.

. Maintained cleanliness and presentation of stock room and production

floor.

. Assisted customers with store and product complaints.

. Assisted customers in finding out-of-stock items.

Greeted customers entering the store to ascertain what each customer

wanted or needed.

. Answered questions regarding store and products, while maintaining

knowledge of current sales and store promotions.

. Assisted customers in person and via telephone.

. Stocked and rotated inventory regularly.

Organized the store by returning all merchandise to its proper

place.

Replenished merchandise shelves with items from the stockroom.

. Guaranteed positive customer experiences and resolved all customer

complaints.

Additional Information: Active Secret Security Clearance, United States

Army Reservist

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