Customer Service High School

Beatrice Fleming

**** ********* *****

Charlotte, NC 28205

Home: (980) 226 - 5751

Cell: 704-***-****

************@*******.***

Summary

Objective: To obtain a position where my skill and experience can be effectively utilized.

Experience

December 2011 to Ritz Carlton

Current Charlotte, NC

Housekeeping

Responsible for cleaning, organizing and restocking the guest rooms of a hotel.

• Responsible for changing bed linens, dusting/polishing furniture and wall hangings,

emptying trash cans, vacuuming carpets, sweeping and washing hard surface floors

and cleaning windows and mirrors.

September 2010 to Marriott

December 2011 Columbia, SC

Housekeeping

• Responsible for cleaning, organizing and restocking the guest rooms of a hotel

• Responsible for changing bed linens, dusting/polishing furniture and wall hangings,

emptying trash cans, vacuuming carpets, sweeping and washing hard surface floors

and cleaning windows and mirrors.

February 2009 to Lowe's

September 2010 Columbia, SC

Cashier

Ensure that each customer receives outstanding service by providing a friendly

environment.

Maintain an awareness of all promotions and advertisements.

Processed informational merchandise through register system.

Greeted each customer and aid customers in locating merchandise.

Processed and prepared documents, such as daily businesses, and expense reports.

Collect, count, and disburse money, deposits, and banking transactions.

April 2007 to Rugged Warehouse

February 2009 Columbia, SC

Sales Associate

Assist in floor moves, merchandising, display maintenance, and housekeeping.

Aid customer in locating merchandise.

Participated in year - end inventory and cycle count.

Assist in ringing up sales at register and bagging merchandise.

• Ensure each customer receives outstanding services by providing a friendly environment.

August 2005 to Benedict College

May 2007 Columbia, SC

Front Desk Representative

• Answered a multi-line phone system, greeted and directed guess, filled and mailed paperwork.

• Respond to complaints, service issues, other general questions and concerns, ensure

completion of paperwork, sign in sheets, and security procedures.

May 2003 to Wendy's

April 2007 Columbia, SC

Cashier

• Took customers’ orders in a timely manner.

• Prepared customers food in a timely manner.

• Maintain a clean eating environment and stocked all items in dinning area.

• Ensure each customer receives outstanding customer service by providing a

friendly environment.

Education

Benedict College

2007

Columbia, SC, Richland

• College Courses

Independence High School

2005

Charlotte, NC, Mecklenburg

• High School Diploma

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