Customer Service Data Entry
Resume:
M-- Rashedul Alam
**** **** ******, ** # *** Home:
Washington DC 20011 Cell: 202-
Email:
**********@*****.***
Objective
---
Seek a Records Clerk position where I can apply my experience and efficiently
contribute to the company’s growth .
Employment History:
SunTrust Bank -Wild Wood Manor, Maryland
04/2013-11/2013
Part-Time Teller
Maintain contact with clients regarding cash and checking services
Handle deposits, withdrawals, money orders, cashier and travelers’ checks and
credit card advances
Balance cash drawers
Cross-sell bank products and services
Transfer funds and accept loan payments
Examine checks for endorsements
Perform data entry services regarding clients’ accounts and transactions
Restaurant – INDIQUE
08/ 2008 - Present
Restaurant Server
Seat customers as they arrive and provide menu
Assists customers in ordering decisions by providing information on menu
items
Serve welcome drinks and take orders
Checking customers' identification in order to ensure that they meet
minimum age requirements for consumption of alcoholic beverages.
Attend the customers, supply them foods, soft drinks and wine as per their demand
Relay orders to the kitchen and ensure accuracy and speed of order
Deliver orders to customers after ensuring the quality and quantity of food
Clean up before, after and during the servings
Responsible for running food to tables, doing quality checks on presentation and
preparation
Serve beverages as requested
Check with customers to ensure that they are enjoying their meals and
take appropriate action to correct any complaints or requests.
Prepare a bill that is itemized and included the total meal costs and sale taxes
Keep myself equipped during the duty with pen and pad to note down the
dishes being demanded and a lighter for lighting the candles.
WILLIAMS LEA ON BEHALF OF ROBERTHALF LEGAL – Washington DC
07/2011-04/2013
Office Service Clerk, 07/11 to 04/13
Perform duties too varied and diverse to be classified in office Services clerk customer service,
mail processing and package delivery, answering phones, data entry, moving office equipment,
troubleshooting basic office equipment problems, ensuring that forms are filled out accurately
and completely, and other tasks as needed.
Other Responsibilities:
Communicate with customers, employees, and other individuals to answer
questions, disseminate or explain information, take orders and address
complaints.
Compile, copy, sort, and file records of office activities, business transactions,
and other activities.
Complete and mail bills, contracts, policies, invoices, or checks.
Operate office machines, such as photocopiers and scanners, facsimile
machines, voice mail systems and personal computers.
Maintain and update filing, inventory, mailing, and database systems, either
manually or using a computer.
Open, sort and route incoming mail, answer correspondence, and prepare
outgoing mail.
Review files, records, and other documents to obtain information to respond to
requests.
HMS HOST ON BEHALF OF ROBERTHALF INTERNATIONAL- Bethesda, MD
03/2008-12/2008
Staff Accountant (Sublease)
Performed continuous account reconciliation in order to identify non- payments, renewals,
terminations and other account options, and to provide information for preparing financial
reports and statements. Collected account data and financial information from subtenant
interviews and PeopleSoft queries. Calculated monthly fees and ensured their proper
Other Responsibilities:
Audited account data: Prepared for and conducted annual audits on subtenant
accounts.
Provided troubleshooting and support: Reported non-payment issues to legal
department. Identified and resolved account discrepancies and escalated
complex or controversial issues to supervisor.
Managed monthly billing: Calculated monthly fees and ensured their proper
application to subtenant accounts.
HMS HOST ON BEHALF OF ROBERTHALF INTERNATIONAL- Bethesda, MD
07/2007-01/2008
Billing Processor
Validated and processed customer charges. Tracked and reported outstanding
invoices, notifying field representatives and loss prevention contacts. Processed credit card
payments.
Other Responsibilities:
Managed monthly invoicing: Prepared invoices for distribution to airlines,
ensuring compliance with guidelines and payment terms.
Provided troubleshooting and support: Assisted co-workers with auditing and
reconciling invoices, as well as resolving minor errors. Reported complex issues
to supervisor.
7- Eleven, Inc. – Arlington, VA
08/1999-12/2001
Cashier
Ability to process information/merchandise through register system
Answered customers' questions, and provided information on procedures.
Bagged, boxed, wrapped, or gift-wrap merchandise, and prepared packages for
shipment.
Computed and recorded totals of transactions.
Counted money in cash drawers at the beginning of shifts to ensure that
amounts were
Correct and that there was adequate change.
Greeted customers and ascertain what each customer wants or needs
Educational Qualification:
University of Chittagong
M.Com (Accounting)
O Accredited as equivalent to US equivalent Bachelor’s Degree by world Education
Service Inc., New York, NY
Professional Qualification:
Intensive Tax Course – JMU Tax & Financial Services, Annandale, VA
Basic Fundamental Income Tax Course - H&R BLOCK
Professional Skills
Knowledge of major operating systems like People Soft8.8, Outlook and Microsoft
office program Microsoft, Word, Excel, and PowerPoint, Access and the internet
Fast typing speed
Excellent oral and written communication skills, demonstrated interpersonal
skills, and proven analytical skills
Legal Status: US Citizen
References : Furnished upon request
Contact this candidate