Manager Management

C alvin Stamps J r

Phone # 336-***-**** Email: **************@*****.***

LinkedIn: www.linkedin.com/in/calvinstamps

SUMMARY OF QUALIFICATIONS

1. Problem Solving-Conflict and dispute resolution under various environments.

2. Communication – Keeping clients and management aware of situations via email, telephone and IM

3. Technical - Remaining well-versed in the technical aspects, both software and hardware, of an office

environment. Willing to learn new aspects, as well.

4. Professionalism - Reliable and dependable with a willingness to learn, grow and contribute my

knowledge, skills and experience.

5. Coordination - Keeping management, employees, and team members, and clientele in the performance

of daily tasks.

6. Team Leadership –Managing multiple team members and projects while meeting deadlines.

ACHIEVEMENTS

1. Settled disputes with irate customers by: analyzing problems, communicating with support.

2. Completed audit assignment 1 week ahead of schedule.

3. Constantly meeting or exceeding performance appraisals.

4. Saving client's over $1000 by negotiating and solving billing disputes with third parties.

5. Promoted from Data Services Specialist to Data Services Manager.

TECHNICAL SKILLS

SOFTWARE:

1. Document Management Software - Adobe Acrobat

2. Email - Microsoft Outlook, Mozilla Thunderbird

3. Internet Browsers - Internet Explorer, Mozilla Thunderbird, Google Chrome

4. Office Suite - Microsoft Word, Excel, Access, PowerPoint, Publisher, Open Office

5. SAAS(Software As A Service) - Google Applications, Openhire - Applicant Tracking System, Wingspan

- Employee Appraisal System

6. Communications - Skype (VOIP), MyFax (Virtual Fax Service), Instant Messengers

7. Business Management Solution - Microsoft Dynamics AX

HARDWARE:

1. Desktop PC, Laptop PC, PDA

2. Fax Machines

3. Photocopiers

4. Scanners - Flatbed and Sheetfed

5. Multipurpose - Printer, Scanner and Fax

6. Printers

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WORK EXPERIENCE

IRS – Greensboro, NC 02/2012-Present

Information Technology Technician

Troubleshooting, diagnosing and resolving software and hardware issues related to; laptops, printers, desktops,

Sprint, Verizon and AT&T Blackberries and aircards.

Interacting with customers via in person, phone, email, and instant messaging in order to keep customers

informed of the resolution status.

Remoting into a customer’s computer to observe system operations, and install/uninstall software.

Creating and editing technical documentation for both technical and non-technical users.

PROJECTS:

Project 1 – Atlanta Deskside Group – Troubleshooting, diagnosing and correcting software and hardware issues

for a multi-state area.

Project 2 – Software/Hardware testing and documentation

Project 3 – Aircard Error Analysis – Researching aircard error tickets in order to determine and categorize

failure patterns.

Sprint – Winston-Salem, NC 09/2010-Present

Technical Consultant

Responsible for diagnosing and troubleshooting malfunctioning mobile devices, and inventory management.

1. Researching and diagnosing issues with cellular devices

2. Performing software updates in order to maintain optimal functionality of equipment

3. Receiving of inventory and ensuring proper delivery into company database

12/2009-09/2010

VitaCost (through Aerotek Staffing)-Lexington, NC

Data Research

Performing database conversion from Microsoft Excel to Microsoft Access and collecting updating Material

Safety Data Sheets in preparation for an audit. Data Research involving the tracking of inventory errors across

various warehouses with the use of Microsoft Dynamics AX Business Management Solution Software.

1. Importing data from Excel into Access database

2. Verifying accuracy of external links

3. Creation of queries, forms, and reports in Microsoft Access

4. Conducting research and contacting vendors via phone and email in order to obtain Material Safety Data

Sheets

5. Investigating discrepancies in inventory levels using company based Intranet and Microsoft Dynamics

AX

06/04-02/09

SILKROAD TECHNOLOGY -Winston-Salem, NC

Software Implementation Associate 10/08-02/09

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Responsible for the maintenance of client supervisor-employee relationship in the company database.

Configuring form data per client requests in regards to the Wingspan appraisal system.

Duties:

1. Creating documentation for data uploads

2. Construction of educational presentations via PowerPoint to aid in training

3. Managing a large volume of work and multiple projects

4. Workflow Quality Control

5. Database management, conversion and upload

Data Services Manager 06/06-10/08

Manager of the Openhire applicant tracking system data service system while reporting directly to the Vice

President of Client Services. Managed employees both in person and remotely while maintaining deadlines and

workplace efficiency.

Duties:

1. Interpersonal communication via phone, email and instant messenger

2. Resolving conflicts with clientele in a short time frame

3. Uploading and configuring customer data into the company database in a timely manner

4. Ability to solve problems and diffuse problems when they arise

5. Answer and follow-up on customer inquires

6. Coordinating with multiple employees to ensure workflow efficiency

Managing employee time off and making sure that there is proper work coverage.

Data Services Specialist 06/04-06/06

Responsible for operating the Openhire applicant tracking system and ensuring the correct HTML coding is

used for proper display on internet browsers.

Duties:

1. Applying the OpenHire recruitment management software to streamline the recruiting process for our

clients.

2. Close attention to detail

3. Learning new tasks while maintaining constant workflow output.

4. Scanning, indexing and processing of customer documentation

5. Understanding of HTML

EDUCATION

1993 - 1997 Winston-Salem State University - Winston-Salem, NC

BS in Accounting

Graduated With Honors, Multiple Deans List Recipient, G.P.A. 3.4

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