Customer Service Medical
Resume:
Karisha H Crocker
Durham, NC 27703
**********@*****.***
Objective
An efficient problem solver with a complete range of data entry and office
management experience, along with brilliant customer relationship skills.
Seeking a position of administration support in a reputed organization to
enhance my abilities and skills.
Skills & Experience
Teamplayer with positive attitude, strong work ethic, maintains strict
confidentiality, management experience, customer service, data entry,
medical terminology, Lotus Notes, Minute Taking, Client Relations,
Microsoft Word, Lotus Notes, Scheduling, Typing Speed 50 wpm, Multi-task
management, telephone skills, problem solving, Employee training and
development, patient charting, knowledge of HMO's, Medicare and Medicaid,
Medical Manager software, electronic medical record (EMR) software, ICD-9
coding, HIPPA compliance, and patient focused care
Professional Experience
CLEANROOM TECHNICIAN, GCA Services Group, Durham NC 11/2012-04/2013 Mike
Barlow Contact Number: 919-***-****
Performs various operational tasks as part of an empowered team; clean room
management/materials. Set-up and breakdown of Good Manufacturing Practice
(GMP) space/equipment, accurately & efficiently moves process materials in
accordance with procedure. Works in compliance with procedures, documents,
government regulations, safety programs appropriate SOP's. Manage inventory
and tasks for aseptic growth, equipment preparation and movement.
Operates/monitors equipment (incl. but not limited to; routine cleaning of
aseptic areas, filter intergrity testing, unstanding expiry of sterile
equipment, provides materials support/maintain equipment, systems knowledge
(SAP, MES, Kanban). Labeling and inventory management of clean/sterile
equipment, transfer of samples to designated areas, required to aseptically
gown.
CUSTOMER SERVICE ASSOCIATE, Lowes Hardware, Durham NC 02/2012-06/2012
(seasonal) Mark Simpson, Contact Number: 919-***-****
Provided quick, friendly customer service by answering customers questions,
providing purchase assistance and keeping shelves stocked. Assigned
primarily to one zone on the sales floor, but was required to work in other
areas, ran cash register, open and close of store and processed internet
orders
RADIATION EXPOSURE REGISTRY TECHNICIAN, NNMC Naval Dosimetry Center,
Bethesda MD 03/2009-08/2011 DFAS NAVY, Contact Number: 888-***-****
Promptly and accurately researched and responded to requests for personnel
radiation exposure histories. Determined the appropriate action required to
meet the mission requirement based on content of the documents, reviewed
correspondence and documents for correct format. Ensure that hard copy
reports with computerized databases were completed and accurate.
Interpreted written comments on the hard copy reports, made corrections and
prepared a formal written response using an automated computer program.
MEDICAL SUPPORT ASSISTANT, Veteran Affairs Hospital, Durham NC 09/2008-
02/2009 Patricia Kelly, Contact Number: 919-***-**** X 5608
Completed request for information using manual or automated systems for
individual patient's orders for blood work, x-rays, radiation therapy,
respiratory and ventilator care, consults and other requests as required.
Maintained and monitored patient appointment schedules for the unit/clinic.
Scheduled patient appointments manually in CPRS and the VISTA system.
Conduct consultations and other requests as required to ensure patient's
required healthcare workup is complete. Patients and visitor's first point
of contact in person or telephonically and made sure all inquiries were
recorded or relayed as necessary to ensure the visitors or patients needs
are tended to. Prepared for clinic visits by reviewing next day patients
and completing next day preparation activities. Entered pre-visit orders
and prepared new patient charts.
ADMINISTRATIVE SUPPORT ASSISTANT; Walter Reed Army Medical Center GME,
Washington DC 01/2008-07/2008 Carmen Waggoner, Contact Number: 202-***-****
Coordinated and performed a wide variety of administrative and management
services essential to the operations of the office. Performed office
support activities for multiple supervisors. Managed the office
administrative processes and ensured established procedures met the current
needs and are understood and consistently followed by the staff. Ensured
correspondence and reports are processed correctly and expeditiously.
Received visitors and answered telephone calls directing both to the proper
office or personnel. Provided payroll support for military interns,
maintained time and attendance, verified physician's state licenses,
certifications and evidence of education; established and maintained files
for interns, fellows and residents and maintained inventory of office
supplies. Track, and analyze data; manage correspondence; maintain
calendars; provide procurement support; maintain property records; manage
vehicle program; and provide overall office management .Identified and
informed managers of employee issues/problems, and suggest improvements to
work processes procedures and similar matters as related to the
administrative work. Assisted with recruitments, transfers, and temporary
assignment actions.
MEDICAL OFFICE ASSISTANT; Walter Reed Army Medical Center Radiology Dept,
Washington DC 05/2007-01/2008 Kenneth Williams, Contact Number: 202-782-
6945
Completed request forms, manually and/or using automated systems, for
individual patient orders for blood work, x-rays, radiation therapy,
respiratory and ventilator care, consults and other requests as required.
Maintained and monitored patient appointment schedules for the unit/clinic.
Scheduled appropriate patient appointments manually and/or in CHCS.
Received patients and visitors as the initial point of contact in person or
telephonically. Record and relay messages and/or redirect calls as
necessary. Obtained medical records of customers prior to scheduled
appointments. Filed x-rays, EKG, etc., in patient's medical record. Record
a variety of physicians orders to various charts/data systems, identifying
symbols/abbreviations. Assured completion/filing of forms in record prior
to being sent to medical records room. Used typewriter, computer/word
processing software/printing equipment to create, copy, and edit documents
related to patient/customer treatment. . Prepared for clinic visits by
reviewing next day patients and completing next day preparation activities.
Entered pre-visit orders and prepared new patient charts.
SECRETARY; Naval Ice Center/DON, Suitland, MD 08/2006-05/2007 Lora A.
Turner, Contact Number: 301-***-****
Performed office support activities for multiple supervisors. Maintained
files, records and updated information on personnel assigned to the
National/Naval Ice Center. Use a computer to prepare a variety of narrative
reports in final form and compose routine correspondence for the signature
of division management and staff members. Prepare a wide variety of
personnel, training, and accounting forms and use the Time and Attendance
Entry system to document hours worked, leave, project codes, and travel
activities. Reviewed outgoing correspondence for proper format, grammar,
typographical accuracy and conformance with the Naval Correspondence Manual
and Government Printing Office Style Manual. Reviews incoming
correspondence and determines the appropriate action required to meet the
mission requirement based on content of the documents. Prepared
requisitions, purchasing high tech equipment using the government purchase
card, ordered supplies, paid all required bills for the Naval Ice Center.
OFFICE AUTOMATION CLERK; Census Bureau Suitland, MD US 09/1999-08/2006
Wendy Peebles, Contact Number: 301-***-****
Coordinated and performed a wide variety of administrative and management
services essential to the operations of the office. Provided administrative
and clerical support to the Foreign Trade Division; performed office
support activities for multiple supervisors. My daily tasks consisted of
scheduling meetings, managing the staff and supervisor's calendar.
Processed time and attendance for the Branch payroll. Received and
distributed mail, facsimile and other general office correspondence.
Prepared memorandums, checking for correct spelling, punctuation and
grammar. Tracked and ordered supplies when inventory was in need of
replenishment. Created travel vouchers and training documents for personnel
travel and training needs. Follow-up on incoming mail to ensure timely and
appropriate action is taken. Review all outgoing correspondence and
written materials submitted for signature or concurrence for compliance
with regulations, procedural policy, proper grammar and format.
EDUCATION
General Diploma, Granby High School Norfolk VA
Received 1996
Certification, Registered Medical Assistant, Applied Career College Rosslyn
VA
Received 5/1998
Associates Degree in Applied Science and Technology, Applied Career College
Rosslyn VA
Received 1/2007
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