Customer Service Representative

Lynda Brush

Customer Service, Administration and knowledge of the technology

Amherstburg, ON

*************@*****.** - 519-***-****

Office job requiring critical thinking, time management and a combination of skills from office to customer

service and technology. Continuous learning is welcome. Currently spending time with courser in health.

WORK EXPERIENCE

Customer Service Representative

ASM - Amherstburg, ON - 2011 to Present

Responsible for meeting with the public, demonstrating product and generating

interest to increase product sales

Retail Refit Representative-Windsor/Amherstburg

Blaze - Amherstburg, ON - 2011 to Present

ON

Responsible for remerchandising and set up according to given plan-o-gram

specifications, worked individually and as a team member

Registration Officer

Elections Canada - Amherstburg, ON - 2011 to 2011

Provided registration verification for local voters, high degree of confidentiality

required for position

Customer Service Representative

SUTHERLAND GLOBAL SERVICES - Windsor, ON - 2007 to 2010

Responsible for reviewing bills for customers, inbound sales apprenticeship, tech

support, issuing work orders or adjustments as required

Customer Service Representative

DIALOGUE MANAGEMENT GROUP - Windsor, ON - 2005 to 2007

Responsible for answering customers' questions, live person text chat, outbound

sales and various office tasks

Clerk

TRANSIT WINDSOR - Windsor, ON - 2004 to 2005

Responsible for attendance statistics, WSIB cost summary, data entry in

Database, summarized resumes, set up appointments and marked skill tests

Tutor -Windsor

SCHOOL IS COOL TUTORIAL AGENCY - Amherstburg, ON - 2004 to 2005

ON

Responsible for tutoring in Math, Science and Computer programs

Quality Supervisor/Weld Technician

JRC TOOL LIMITED - Windsor, ON - 1998 to 2003

Responsible for generating daily and weekly reports, QS 9000 paper work,

adjustments to robots, inventory control, liaison between management and employees

Tool and Die Apprentice

ELECTROMAC TOOL AND DIE - Windsor, ON - 1994 to 1997

Tutor

PEER TUTORING PROGRAM, ST. CLAIR COLLEGE - Windsor, ON - 1993 to 1994

Tutored Trade math, Blueprint reading, GD&T to other students

EDUCATION

Diploma in Administrative Assistant with Bookkeeping

Academy of Learning - Windsor, ON

2003 to 2004

Diploma

St Clair College of Applied Arts and Technology - Windsor, ON

1985 to 1995

Diploma in Chemical Engineering Technology

General Amherst High School - Amherstburg, ON

1980

ADDITIONAL INFORMATION

SKILLS

• Experience working in Accounts Receivable, invoicing, credit card transactions and

managing financial data

• Proficient in Microsoft Office, Excel, Word, Outlook, Power Point, Simply

Accounting, ACCESS and various other word processing and spread sheet software

with a solid typing speed of 40-50 WPM

• Excellent clerical, file management office skills

• Experience working in Collection Services

• Advanced skills in critical thinking, problem solving and decision making

• Proven ability to prioritize, trouble shoot and analyze situations under pressure

• Excellent written/oral communication skills, highly developed interpersonal and

teamwork skills, highly motivated with proven leadership skills, excellent work ethic

and attendance record

• Commitment to continuous learning with an excellent ability to adapt and acquire new

skills

• Able to provide analysis of statistics for enhanced performance and able to develop

reports efficiently

Contact this candidate