Customer Service Training

Thomas Pataska

Racine, WI

**********@*****.*** - 262-***-****

I have an extensive background with commissioning/quality auditing, utilization & training of others on a CMMS

(SAP & Maximo-primarily), supervision, warehousing/logistics, training material creation-consulting, production

control, marketing, planning/procurement both in heavy manufacturing and pharmaceutical manufacturing.

This also includes working with the FDA & UL on past projects primarily in the pharmaceutical industry. I have

a very strong customer service background since most of my projects I dealt directly with the client. I have

continued my involvement with companies that follow Lean & Six Sigma Principles/KanBan/5S.

I have gained hands-on experience working my way up from the floor by quickly learning and completing tasks

outside my immediate scope of work. I am very proud of my current and past career accomplishments and I

look forward to bringing what I have learned to the table.

While setting goals in each of my positions – I have both achieved and exceeded goals that my companies

and I have set. I am most proud of being part of a team that designed and implemented production control

procedures that helped increase ‘On Time Delivery’ to our customers from 54% to 93%. This could not have

been achieved without the hard work and dedication of a team.

I communicate and interact effectively with multiple organizational levels of management and external

customers. I am continuously looking for an opportunity to grow within a company and through my hard work

have opportunities to move up in an organization. As indicated above, I work well in both a team environment

and independent setting. I bring to a company a strong work ethic, dedication, attention to detail and the drive

to succeed.

Highlights

• Development/Facilitating Training/Materials

• Warehousing

• Quality/Commissioning

• Production Planning

• Complex Project Organization

• Task Delegation

• Partnership Building

• Safety Requirements

• Training & Encouragement

• Vendor Relations

WORK EXPERIENCE

Team Lead/Supervisor

CNH North America, LLC - Racine, WI - May 2011 to Present

Key Tasks:

• Working with CNH engineering and/or OEM - blueprints & Engineering Change Orders (ECOs) -

overseeing the development of parts and service manuals both electronic and hardcopy for dealers.

Decide Service Only or Production Only indicators per global quality standards.

• Manage 10 Parts Marketing & Cataloging Analysts, including project budgets of $100,000-$250,000.

• Manage parts supersession notices, deviation from specification, engineering action requests -

provided from Service Parts Engineering.

• Facilitated Next Generation Parts Catalog training throughout North America for CNH dealers.

• Lead team of authors in the development of a catalog authoring (CFS) training program.

• Assisted with roll-out of new catalog authoring system & dealer online parts catalog system-involved with

testing of pre-production/production environment.

• Ensure manuals are quality checked and ready for new product 'Ok To Ship' dates.

• Assist Parts Marketing Specialist in the 'phase in' responsibility of parts and ensure parts are

forecasted efficiently and correctly for North American regions.

Parts & Planning Senior Analyst

Bucyrus International Inc - South Milwaukee, WI - November 2008 to April 2011

Key Tasks:

• Audited existing processes, identified critical gaps, and designed/authored new corrective & work

procedures. This includes training of machine shop production planners in the identification and how to remedy

quality issues.

• Prepare process sheets and interpret blueprint questions from machine shop operators.

• Part of team to implement a quality improvement program including spot audits, root-cause analysis, and

implementation of remedial actions; FMEA & CAPA.

• Produced short & long term, three shift, production scheduling and forecasting for machine shop-this

includes monthly analytical reports, used with area performance metrics.

• Ensure production of parts is being followed through per operations listed on work instructions.

• Ability to train and motivate teams to peak performance.

• Work closely with manufacturing management to communicate the demands of Aftermarket parts &

Construction Sales/Production Control and ensure schedules are met.

Maintenance/Quality Compliance Consultant

Midwest Pharma Consultants - May 2008 to October 2008

Key Tasks:

• Assist and advise with the development and training of employees on company procedures.

• Ensure maintenance departments are following procedures in an FDA regulated environment by project

close-out date.

• Oversee training modules (CMMS-Maximo & SAP) facilitated by company Training Coordinators.

• Plan and facilitate pre-audits prior to FDA visit to ensure full compliance with prescribed company

guidelines.

• Assist with RTF (Run to Failure) studies.

Maintenance/System Asset Management - Group Leader

Abbott Laboratories - North Chicago, IL - June 2002 to May 2008

Key Tasks:

• Ensure through supervision that internal and FDA regulated, quality information is setup correctly, per

change control guidelines, in a validated CMMS (Maximo) database.

• Assist teams with the development and revising of On the Job training modules per company

guidelines.

• Supervision of 12 individuals both in office and various site locations.

• Participate in business teams to develop an electronic change control system for the validated CMMS

system, per internal and FDA recommendations.

• Worked closely with Corporate Maintenance and area Maintenance Coordinators to plan and schedule

required maintenance of pharmaceutical production equipment.

• Daily contact with inter-company customers in regards to Preventive Maintenance & company asset

questions.

• Success was defined as compliance to regulations and on time completion of all training.

• Provided documentation and system support for the processing of revised maintenance records.

• Documentation was to ensure compliance with current division, corporate, and FDA, ISO, and UL

requirements.

• Participated in the roll-out and validation of ATLAS (Abbott Technical Leadership Aids Success),

Computerized Maintenance Management System (CMMS), Maximo.

• Provided tracking and trending reports in support of multi-division's equipment.

Warehousing/Quality Tech

Abbott Laboratories - Abbott Park, IL - October 2000 to June 2002

Key Tasks:

• Assisted with the training of new employees in picking, packaging, quality checks, and documentation,

this includes safe forklift operation/certification.

• Prepared work orders daily.

• Audited error review reports and supplied reports during internal and FDA audits.

• Evaluated the way medications were processed and packaged for distribution.

• Trained on multi-divisional procedures (TAP, AHD, PPD).

• Assured through continuous training, multi-division's GMP compliance per DCOG (Distribution Center

Operating Guidelines) procedures.

EDUCATION

Business/Technical Communications

University of Wisconsin - Parkside - Kenosha, WI

1991 to 2016

SKILLS

Project Management, Supervision, Coaching, Operating Procedure Design & Implementation, Training

ADDITIONAL INFORMATION

TECHNICAL SKILLS:

Computer: Microsoft Office (Word, Excel, PowerPoint, Publisher, Access, PhotoDraw), Outlook,

Adobe programs, Visio, Microsoft Project, Kronos Time Reporting

Systems: Maximo-ATLAS-CMMS (Asset/PM Management), CFS Authoring Tool, Next Gen Parts Catalog,

SAP/Inventory Management, AS400 Systems, Cognos Query, ProE, Team Center, Auto Cad 2000

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