Human Resources Customer Service

Patricia A. Wilson

********.********@*****.***

*** **** **** **********, ********* 71302

318-***-**** (Home) 972-***-**** (Mobile)

EXPERIENCE

Staffing Specialist

Sept 2012 - Present

Spherion Staffing

Alexandria, Louisiana

Developed and implemented innovative strategies to proactively source high

quality candidates. Increased career level talent through the use of direct

networking, vendor relationships, recruitment events, expos, career fairs,

advertising, job boards, newspapers and social media. Consistently and

genuinely demonstrating the STARS principles: Service, Teamwork, Action,

Reputation and Success in all of my activities and interactions with

applicants and clients. Built long term client relationships with

networking and reaching out to the Vendors by e-mail, meetings, telephone

and mail.

Additional Responsibilities:

. Responsible for all employee relation issues as the first point of

contact.

. Consulted with managers and supervisors to identify talent needs, job

specifications and job duties, specific qualifications for the

position and required skills for the assigned job.

. Developed and analyzed staffing reports in order to make and implement

recommendations to improve, time to fill, quality of candidates,

turnover and the best sourcing dollars.

. Conducted interviews and evaluated candidates, background checks and

drug screening, providing selection insights and directions to hiring

mangers for consideration of employment.

Human Resources Supervisor

June 2011 - Sept. 2012

Lowe's Home Improvement

Alexandria, Louisiana

Manage a store of 150 plus employees' on attendance, payroll, training,

record keeping, employee relations, open door policy and Lowe's policies

and procedures. Responsible for the store talent needs by proactively

addressing them through effective recruiting - (LLC, Job fairs, SHRM, Job

posting Career Websites, Community Outreach and in-store talent). Promoted

a friendly and diverse workplace where employees are motivated and engaged

to provide superior customer service and to support the Lowe's vision.

Additional Responsibilities:

. Communicated any new Lowe's programs, employment benefits and policies

with the entire store staff.

. Provided guidance to associates, sale specialists, and department

managers in career, performance management, and development planning.

. Participated in the Loss Prevention Management Programs including

safety meetings and other safety training.

. Served as an expert resource to store management team when dealing

with difficult or sensitive employee issues. Employee Relations

issues, investigations and coaching managers and employees.

Senior Human Resources Generalist

July 2009 - Dec 2010

First American Payment Systems, LP

Richardson, Texas

Act as the on-site Sr. Human Resources Generalist/Recruiting assisted for

Summit Merchant Solutions. Summit's parent Company is First American

Payment Systems. Perform the overall Human Resources responsibilities and

Generalist's functions for over 500 Corporate Employees. Provide coaching

and management for the compensation, performance development, performance

reviews, Benefits information, HR review process and the entire life cycle

for the HR process. Analyze workforce trends and performances and

identified critical HR metrics.

Additional Responsibilities:

. Developed retention strategies to reduce attrition.

. Performed the exit interviews and processed all changes of employee

status for the Summit Merchant location.

. Oversee all unemployment claims, verification of employment forms,

payroll questions, benefits questions and any other HR related

questions.

. Provided counsel and assistance to employees regarding Company

policies and procedures, staffing, employee relations and employment

laws.

. Managed the recruitment selection, recruitment reports, new hire

orientation, interviews and processed all new hire paperwork.

Human Resources Lead/Recruiting Rep

June 2007 - July 2010

Sears Holdings Dallas, Texas

Successfully came aboard and implemented changes that would deliver a

successful HR Compliance Audit for the Sears Southwest Center Mall Retail

store. Partner with corporate HR consultants to resolve policy,

compliance, and associate issues in a timely manner. Manage the

recruitment for hourly positions in the store, in addition to conducting

interviews, making hiring recommendations, extending employment offers and

overseeing new hire paperwork processes and the on-boarding process for new

hire orientation. Trained new store HRM's as the district HR Captain.

Additional Responsibilities:

. Traveled the local district area to conduct HR Audits for the Stores

to be HR Compliance.

. Compiled HR reports, monitor retention, and manage the hourly

associates payroll

. Oversee the accurate and timely processing of the Store Cash Office

department

. Educate managers and team leads on Company policies and procedures

. Handle employee relations investigations

HR/Payroll Advisor

June 2005 - June 2007

Citigroup Corp Irving, Texas

Provide problem resolution support to Citigroup employees and managers

concerning payroll issues. Ensure compliance with HR policies, benefit

plan designs, FMLA, and Workers' Compensation. Participated in a project

to assimilate and test new customer's and employee's populations to improve

our HR workflow processes. Furthermore, researched and analyzed the

components of routine problems in the respective area of responsibilities

in order to develop a logical solution to different HR problem areas.

Partner with Shared Services Division to meet business needs.

Additional Responsibilities:

. Handled incoming calls from HR, Managers, Vendors, and Employee's in

effort to resolve employee's pay issues while the employee is out on a

leave of absence or STD Leave.

. Assisted in the resolution of payroll related questions and payroll

problems with the associates payroll.

. Provided quality customer service using established policies,

guidelines and tools.

. Corrected all Payroll issues and timecard punches after Payroll was

submitted by managers.

Human Resources Specialist

June 2004 - June 2005

FFE Transportation Services, Inc.

Dallas, Texas

Processed unemployment claims in a timely manner to TALX, filled out

verification of employment letters (VOE), references and salary letters.

Maintained the confidentiality of personnel files, data entry detail and

other miscellaneous office duties for the HR dept as needed. Processed

personnel action notices, personal data changes and other related Human

Resources paperwork using the HRIS System. Assist with resolving issues

relating to Employee relations, Insurance, Benefits, Garnishments, Payroll,

and 401(k).

Additional Responsibilities:

. Managed the hiring process for exempt and non-exempt employees,

including initial advertising, phone screenings and setting-up the

interviews with the HR Manager.

. Performed different HR functionality related duties at the

administrative and professional level with prompt professional

services to employees, managers, clients, and executives.

. Assisted with handling all telephone calls, questions, and complaints

when necessary for the HR Dept.

. Administered human resources policies and procedures for compliance

throughout the Company.

. Assisted the HR Manager with conducting exit interviews and conducted

diagnostic problem solving.

Store Human Resources Lead

July 2002 - June 2004

Mervyn's Retail Department Store

Richardson, Texas

Ensure effective problem solving resolutions to employee relations and

workplace issues. Manage all functions of the office area including 6

hourly personnel staff, guest services dept. and the audit team.

Demonstrated strong interpersonal and organizational skills with the

ability to coach team members and resolve conflict. Processed and reviewed

employment applications and resumes to evaluate qualifications and

eligibility of applicants. Processed information on the HRIS for new

hires, LOA's, separations, pay rate change and any employee data changes or

corrections. Generated schedules for 84 or more hourly employee's on a

weekly basis for fairness and discrepancies.

Additional Responsibilities:

. Ensured all relevant information was input into the Human Resource

Information System (HRIS)

. Conducted interviews; administered drug screens for employment;

prepared and processed new hire paperwork and conducted new hire

employee orientation

. Maintained confidentiality of all information, such as, drug tests,

employee files, and background screenings

. Adhered to all State, Local and Federal regulatory employment

requirements

Human Resource Generalist Intern

May 2001 - Sept 2001

City of Greenville HR Dept

Greenville, Texas

Conducted wage surveys within labor market to determine competitive wage

rate. Processed offer and denial letters for candidates fulfilling City of

Greenville employment requisitions. Prepared and placed job notices in

newspapers, professional folders, city bulletin board and TV stations.

Perform administrative duties, such as: typing letters, filing, answering

telephone inquires, faxing, and outgoing mail. (Internship for Master's

Degree)

Additional Responsibilities:

. Provided information on city personnel programs, policies, procedures,

and activities to employees and the public.

. Received job applications/resumes; prepared applications for review

and provided instructions to applicants.

. Assisted in the screening of qualified candidates, applicant-tracking

system, coordinated interviews, new employee orientation, administered

drug screens and physicals for employment.

. Participated in special projects for the City Managers Office and

Human Resources Department concerning budgets, recruitment and local

business developments.

EDUCATION:

Bachelor of Science - B.S. July 1998

Business Management/Business Administration

Grambling State University/Grambling, Louisiana

Master's of Public Administration - MPA May 2002

Human Resources Management and Public Management

Grambling State University/Grambling, Louisiana

SKILLS:

IT Software:

Microsoft Excel, Microsoft Word, PeopleSoft, HRIS, Lawson, ADP, Taleo,

Ceridian, Remedy IT Management, Kronos

E-Recruiting, E-Learning, and SSG

Soft Skills:

Managing, Training, Recruiting, Interviewing, Staffing, Hiring, New Hire

Paperwork Process, Orientation, Teaching, Employee Relations, Benefits,

Payroll, Coaching Managers/Employees

Employment Laws - ADA, EEO, FLSA, FMLA, STD, LTD

HR Compliance Training and Affirmative Action Knowledge, I-9 Compliance

OSHA and State Rules and Regulations

Oral/ Written/Communications and Interpersonal Skills and Detail Oriented

HR Policies and Procedures, Performance Review Experience, and Compensation

Experience

Development Planning and Succession Planning Experience

Contact this candidate