Customer Service High School

Curriculum Vitae - Clara Teresa Maguire [pic]

Of a smart, professional appearance, well spoken with

excellent interpersonal skills, being able to communicate

at all levels with confidence, whilst having the ability

to plan and prioritise workload as given. Fast, accurate

keyboarding skills, and a pro-active approach to all

aspects of work. Calm and confident even under pressure.

A strong background in delivering first-class customer

service.

` Clara Maguire Address: The Shaws

Newchapel Road

Lingfield

Surrey RH7 6BL

Phone: 013**-****** Email: **********@***.***

Mobile: 079**-****** Date of Birth: 2nd November 1967

EMPLOYMENT HISTORY

Toshiba Medical Systems UK March 2013 to March 2014 (Temporary Contract)

Receptionist/Administrator responsible for all aspects of reception duties

within a corporate environment, whilst providing a first-class service

welcoming visitors. Punctual answering of the main telephone line,

professionally and courteously. Distribution of post, as well as ensuring

outgoing post is ready for collection. Maintenance of kitchen and

boardroom facilities. Stationary ordering and monitoring. Administration

assistance, updating spreadsheets and producing basic word documents.

Booking overseas travel and accommodation. Organize conferences. Arrange

anniversary cards.

.Virgin Atlantic Airways August 2010 to August 2011

Passenger Service Agent at London Gatwick Airport assisting at check-in,

dealing with arriving passengers, escorting VIPs, queue management and up-

selling.

Career break following voluntary redundancy September 2009 to August 2010

Virgin Atlantic Airways May 2005 to September 2009

Senior SHARES Control Specialist maintaining and updating SHARES, the

central computer database utilised at Virgin Atlantic, under the

Commercial umbrella.

Providing helpdesk support to colleagues worldwide.

Assisting law enforcement agencies with international enquiries.

Monitoring flight programmes and updating schedules and coordinating with

airports and other airlines in the event of operational disruptions.

Liaising with the IT team on a daily basis to report system faults.

Out-of-Hours Revenue Management

Sussex Police June 2004 to May 2005

Receptionist with sole charge at Slaugham Manor Training and Conference

Centre performing general administration. Core responsibilities to

maintain and update the booking system in relation to the allocation of

training rooms and bedroom accommodation. Ensuring all facilities,

catering requests and services meet client's needs and requirements.

Arranging and booking of Civil Wedding ceremonies at Slaugham Manor.

Providing a first-class welcome service and assist with all queries

West Sussex County Council October 2002 to May 2004

Teaching Assistant at The Oaks First and Middle School

December 2001 to September 2002

Full Time Parent.

Virgin Atlantic Airways December 1996 to November 2001

SHARES Control Specialist.

Details as set out above.

December 1995 to December 1996

Full time parent.

November 1994 to December 1996

Nanny to four children. Honolulu, Hawaii.

Canadian Airlines Intl. (formerly Wardair) January 1987 - October 1994

Senior Ticketing Coordinator overseeing daily ticket desk operations, both

at Head Office and London Gatwick Airport, including issuance of passenger

airline tickets, fare calculation, frontline customer service and handle

cash and credit cards.

July 1986 to December 1986

Catering employment via recruitment agency. Bar & Restaurant

EDUCATION

Eileen Clarke School of Speech & Drama September 1985 to June 1986

Speech & Drama L.A.M.D.A exam - Grade VI

Langley Park School for Girls September 1984 to July 1985

A Level Drama & Theatre Arts - Grade C

O Level Biology - Grade A

O Level Geology - Grade C

Croydon High School for Girls September 1979 to July 1984

O Level English Language - Grade A

O Level Mathematics - Grade C

O Level English Literature - Grade C

O Level Latin - Grade C

O Level History - Grade C

Oral French - Pass

OTHER

Full clean Driving License

Criminal Records Bureau Enhanced Disclosure

Microsoft Excel and Word

Virgin Atlantic Assertive and Presentation Skills Courses.

REFERENCES

Available on request

Contact this candidate