Customer Service Office

SUZAN HENRY

*** ******* ** *** * ARCADIA, CA, ***07 United States

626-***-**** SABRAFF2002@Y AHOO.COM

Composes and prepares correspondence, invoices, reports, presentations and maintains appropriate files.

• Perform general office duties, such as ordering supplies, maintaining records management database systems, and

performing basic bookkeeping work.

• Purchase materials, services and equipment at the request of the project personnel, generate purchase orders and enter

data into accounting system.

• Maintain an accurate record for all inventory items.

• Compiles office billing and charge reports for use within billing software.

• Assure all contracts and bids are documented and delivered properly.

• Contact clients to provide field operation support such as obtaining technical information, verifying schedules and

receiving purchase orders.

• Follow up on clients inquiries and complaints

Metro PCS Duarte, CA United States

Customer Service Representative

Dec 2010 – March 2011

• Handle Customer inquiries, billing questions and payments /extension service requests.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding

money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Discuss product offers & ensure customer satisfaction.

• Work in teams and in a self-directed environment.

PARAMOUNT REAL ESTATE & PROPERTY MANAGEMNT Glendale, CA United States

Office Assistant Aug 2009 – Apr 2010

• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

• Locate and attach appropriate files to incoming correspondence requiring replies.

• Open, read, route, and distribute incoming mail or other materials and answer routine letters.

• Complete forms in accordance with company procedures.

• Conduct searches to find needed information, using such sources as the Internet.

• Prepare and mail checks.

AM Cabinets, Inc

Office Assistant

Gardena, CA United States

Jan 2007 – Apr 2008

• Provided administrative support to a team of project managers.

• Responsible for sorting mail, filing, and general office duties.

• Arrange all the invoices to match orders of purchase for input into computers. Addition of all the invoices to match

checks amounts.

• Place order for materials, hardware, and mail samples to clients, Architects, and contractors.

Closet World City of Industry, CA United States

Office Coordinator Dec 1997 – Dec 2006

• • Answering telephones and intercoms, taking messages, responding to inquiries, giving directions to Designers/salesperson, providing comprehensive secretarial and clerical support to center staff and management.

• Improved office operation by coordinating training programs for new Designers, supervisors on office processes and provided performance feedback.

• Handle daily staff scheduling.

519 WINDSOR RD APT B ARCADIA,, CA,, 91007 United States 626-***-**** ***********@*****.***

• Organize and register staff for workshops and staff development.

• Implement paperless system, which improved precision and data entry, and cut costs of paper and time.

EDUCATION WESTWOOD COLLEGE

Interior Design Program, May 2009

PASADENA CITY COLLEGE

Drafting & Engineering Auto CAD 2009, Dec 2009

GLENDALE COMMUNITY COLLEGE

Drafting & Engineering CAD, Revit 2010, Apr 2010

UNIVERSITY OF TECHNOLOGY/ ARCHITECTURAL DEPARTMENT

Sep 1988-Jun 1993

ADDITIONAL SKILLS

• Proficient in Microsoft Word, Excel, PowerPoint.

• Proficient in AutoCAD 2009-2010, 2D

• Internet Explorer/Email.

• Trilingual, Arabic, Armenian, & English

• Knowledge of Architectural Construction document.

• Excellent written and verbal communication.

• Type 35 wpm.

Los Angeles, CA United States Pasadena, CA United States Glendale, CA United States Baghdad, Iraq

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