Quality Control Manager

Shahida Khan

** Antoine court, Huntington, Ny

Contact: 631-***-****

Email: ************@*******.***

SUMMARY OF QUALIFICATIONS

Over twelve years of progressive Travel Consultant Experience and proven sales skills.

Detail-oriented, self motivated; able to set effective priorities and implement decisions to achieve immediate and long

term goals and meet operational deadlines.

Developed interpersonal skills, having dealt with a diversity of professionals, clients, and staff members.

Comfortable in fast-paced, high pressure atmosphere and effective time management.

competent familiarity with SABRE computer system, PARS computer, Federal Express tracking systems, Airborne

Express Delivery System, MAC Computer, Windows 98/2000. Microsoft works, and Internet.

Fluent in English, Urdu, Hindi.

Responsible for domestic and international reservations.

Handled groups and meetings for American Express top Executives.

Professional experience

OFFICE MANAGER

M&S VIOLATIONS INC.

Assisted Homeowners with violations issued by the NYC DOB. ( JULY 2004 - JULY 2011)

Helped assist clients with finding solutions to resolve Building Violations.

Direct contact with the NYC Department Of Building on obtaining approved blueprints.

DIRECTOR OF TRAVEL

EGR International, INC. (JULY 2001 - JULY 2004)

Quality Control Agentʼs PNR prior to ticketing, ensuring preferred carriers are offered and documentation is complete.

Ticket all reservations, invoice hotel only bookings, pre-paid, exchanges and hand-writes.

Queued incomplete reservations to Travel Counselors for completion and/or corrections.

Reviewed MIS errors, Max accuracy and AIM index reports.

Audited all Travel Authorizations for proper account coding signatures.

Built and updated on-site employee profiles.

Assisted Travel Counselors with new SABRE formats, account policy updates and changes.

Handled special projects assigned by upper management.

Handled all back office duties such as ticket packaging, delivery, refunds, exchanges and ARC reports, when needed.

CORPORATE TRAVEL COUNSELOR

American Express Corporate Services (NOVEMBER 1999 - JULY 2001)

Serviced the Polygram Records on-site account, providing domestic and international travel.

Maintained all air/rail transportation, hotel bookings, limo and car reservations through SABRE.

Counseled clients on the best travel routes, lowest available fares and travel options.

Handled the direct billing of hotel and car rental bookings for Polygram artists and employees.

TRAVEL CONSULTANT

Pro Travel, INC. ( NOVEMBER 1998 - NOVEMBER 1999)

Responsibilities included corporate and leisure reservations, ticketing, group bookings, meeting, planning, and Acting

as on-site Brach supervisor.

Handled Top executive booking corporate as well as leisure travel needs.

Handled heavy phone activities and SABRE bookings.

Oversaw Bankers Trust Company, our largest account.

OFFICE SUPERVISOR

Liberty Travel (MAY 1997 - NOV 1998)

Answered and screened all phone calls and appointed to a proper agent.

Prepared various reports for the office.

Daily deposits to the bank

Daily ticket report to the Head Office.

Quality control of all the walk in cliental and potential cliental to the office.

Helped assist other agents with bookings when needed.

In charge of the Office.

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