Customer Service Sales

CANDACE J CHESTNUT

**** ***** **** ****, ********, North Carolina 27377 (C) 347-760-

**** ****************@*****.***

Professional Summary

I am a dedicated Customer Service Professional and Medical Billing

Specialist with extensive technical knowledge, problem solving skills and

interpersonal communication with customers and clients. I am committed to

being Customer Service driven to exceed sales goals and build long term

relationships with customers. Qualified with 10 years in fast-paced

customer service and call center environments.

Skills

Exceptional communication Medical terminology knowledge

skills Mediation capability

MS Windows proficient POS systems expert

Creative problem solver Multi-line phone talent

Training development aptitude Credit card processing

Strong client relations Local/state health laws

Quick learner knowledge

Exceptional communication Proficient in cash management

skills

Work History

Healthcare Billing & Coding Specialist 06/2012 to Current

Lab Corp - Greensboro, NC

HCPCS Coding * CMS Reimbursement Issues * Coding for Medical Necessities

CMS-1500 Claim Instructions * Filing commercial claims * Blue Cross and

Blue Shield Plans Medicare * Medicaid * Tricare * Workers' Compensation *

Medical Terminology Managed Health Care * Life cycle of an insurance claim

* Legal and regulatory considerations ICD-9-CM Coding * CPT Coding Using

coded data to produce and submit billing claims to insurance companies

Handling collections on unpaid accounts and denial claims Working directly

with insurance companies, healthcare provider, & patients to process claims

Responsible for auditing and analyzing front end medical billing procedures

Collect, post and manage clients and patient accounts Handle information on

patient treatment, diagnosis, and related procedures to ensure proper

coding for billing Maintains strictest confidentiality; adhere to all HIPPA

guidelines/regulation Trained and Lab Corp certified in Billing & Coding

and Translations in company procedures.

Professional Retail Sales Representative 03/2010 to 06/2012

Time Warner Cable - Winston Salem, NC

Educate customers on our products and services and to enhance the image of

Time Warner Cable by accurately and professionally. Ensuring customer

satisfaction in a variety of situations. Provide face-to-face sales and

service to store customers, including payment collection, equipment

transactions and customer training, in a manner consistent with company

policies, procedures and quality standards Retain customers requesting

disconnect or downgrade of service by demonstrating the ability to overcome

objections, explain features and benefits, and explain the benefits of

bundling services. Follow all cash reconciliation procedures in a manner

consistent with company policies and procedures. Work sales floor to greet

customers, answer questions and promote sales. Answer questions, research

customer inquiries and take appropriate action such as correct billing

errors or adjustments. Assist with customer needs and applicable, in a

manner consistent with company policies, procedures, quality standards, as

we. Investigated and resolved customer inquiries and complaints in a timely

and empathetic manner.

Customer Care Representative - Front Counter Rep 01/2009 to 03/2010

Time Warner Cable - Chapel Hill, NC

Order taking, issuing and returning equipment tracking and balancing Order

entry and payment processing Resolution and quality control for

Durham/Raleigh Payment Centers Posting payments and Adjustments on accounts

via Cash, Check, Money Orders Credit Cards Process customer refunds, return

mail, and schedules Handle complaints, transactions and inquires in a

timely, courteous and accurate manner Compiling data auditing and tracking

activity for management reports Maintain converter inventory transactions

accurately and files and maintains all documentation Proficient in all on

duties to include cable television product, programming, pricing, & sales.

Customer Care Representative 03/2008 to 01/2009

Time Warner Cable - Greensboro, NC

Providing exceptional service to customers in account activations,

maintenance, billing & problem solving Correspondence with customers

through answering general information inquires on rates, programming,

installation, upgrading downgrading, transfers, disconnects & billing

questions Operates computerized systems to record data, make corrections

and complete required follow ups Handle and resolve customer complaints,

missed appointments, escalations & accounts disconnected in error

Scheduling installations for Digital Phone, High Speed Data, and Digital

cable Explain all policy & procedures for collections, and policies for

payment options as well as properly explaining billing questions and

correcting billing errors or discrepancies on accounts.

Customer Relations Coordinator/Technical Support 03/2005 to 05/2007

Cablevision Communications - Woodbury, NY

Call Center) for IO, OV & OOL Services Demonstrate basic proficiency in one

or more of the following products & services of Cablevision. Take Inbound

Calls to diagnose and correct High Speed Internet, Video and Digital Phone

issues. Monitor HSD Network via Network Monitoring Tools. Track & Report

potential problems Correct out of balance accounts according to the out of

balance report. Assist with Optimum Online, Phone & Cable issues. Create

and analyze ping plots. Perform callbacks from trouble ticketing system.

Track Remedy Ticketing Application to identify chronic customer issues and

provide point of contact for resolution. Monitor trouble call pool to

assist with limiting unnecessary truck rolls. Work with local dispatch,

field ops and supervisory personnel to identify and track outages.

Knowledge of local area networks and Internetworking Protocols (IP) Ability

to handle various tasks simultaneously,

Member Services Representative 07/2003 to 03/2005

SEIU Local 32BJ - New York, NY

Verifies, prepares and mails Optical/ Dental Packages to participants

Consolidates and send paper correspondence to Empire Blue Cross/Blue Shield

Prepares and mails eligibility packages and other correspondence

participants Created materials database and spreadsheet files Compiles and

types statistical reports Capture images and reassigns them to the

appropriate queues to be processed Prioritize work to meet deadlines

Formatting memos, spreadsheets, reports and; presentations Ad hoc projects,

research as needed Directly working with management & personnel and; staff

Detail oriented with excellent organization and communication skills Good

interpersonal skills and; experience working directly with members Worked

independently; with the ability to work as a member of a fast-paced team

Outstanding work ethic and employment record Performed other duties as

assigned by Management.

Education

Associate of Science: Guilford Technical Community College - Greensboro, NC

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