Customer Service Medical
Resume:
Robert Horton
Raleigh, North Carolina
******.***.****@***.***
Summary
I'm searching for an Job Opportunity to excels at analyzing, prioritizing and completing tasks in a
professional manner. I'm a graduate from Bethune Cookman University with impeccable research,
time management and problem solving skills.
Objectives
Looking for a position to utilizing my well honed organizational and communication skills to make a
positive contribution to the organization.
Education
Bethune Cookman University, Daytona Beach, Florida
Bachlors Of Arts In Communications Marketing And A, Graduated May 2012
Coursework in Business, Marketing and Communications Graduated with honors in 2012 in
Communications ( Marketing and Advertising)
Grand Canyon University, Phoenix, Arizona
Masters In Special Educations Cross Categorical, Enrolled
3.5 GPA. Currently Enrolled in courses that deals with Classroom Management, and Children with
Disabilities.
Employment History
Hardison and Cochran Law Firm, Raleigh, North Carolina
Marketing Assistant, June 2013 – Present
Deliver exceptional service by greeting and serving customers in a timely, friendly manner.Handles
and distribute all incoming and outgoing mail. Increased cases by 42% over 9 month period by
Running book tours at local medical clinics as well as wellness centers. File over 1000 Social Security
Cases for the state of North Carolina that our Firms handles.
Daytona Orlando Airport Shuttle, Daytona Beach, Florida
Shuttle Dispatcher, September 2012 – December 2012
Collaborated with other team members on special projects and events.
Dispatched Vehicles for Pick ups at the Airport
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Scheduled Pickups
Answered Multiple Phone Lines
Documented Payments in Computer
Processed Payments over the Phone.
Volusia Medical Center, New Smyrna Beach, Florida
Front Desk Representative, December 2012 – May 2013
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Processed Co pays
Scheduled Appointments
Refilled Medicine to Patients
Filed papers
Scanned Medical Documents
Answered a Multiple phone lines
Fielded an average of 100 plus customer service calls per day.
Synergy Billing Solutions, Daytona Beach, Florida
Medical Billing/Call Center Rep, August 2012 – December 2012
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Fielded an average of 60 customer service calls per day.
Billed Patients.
Processed Insurance Claims
Collected Payments over the Phone.
Professional Skills
Microsoft Programs: Expert
WPM 75: Expert
Customer Services Skills: Advanced
Problem Solving: Advanced
Public Relation Skills: Advanced
Critical Thinking Skills: Expert
References
Jerry Richardson
Mentor
Jerry Richardson is my Childhood Mentor. He also was my coach in Basketball, Football, and Soccer.
This man taught me alot and I've learned a lot being mentored under him.
SBI of North Carolina
5300 PennCross Dr
Geri Brodie
Aunt
Metropolian of Los Angeles
5300 Fairview Blvd Apt 16
*******@*****.***
Prince Castell
Mentor/Teacher/Coach
Teacher of Wake County Public School
Hobbies & Interests
Baseball, chess, football, reading, running, tennis,
Languages
French: Beginner
Spanish: Beginner
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