Administrative Assistant Manager

Krystle N. Pleasant

**** ****** **** **. ********* Tx 77469

Home Phone 713-***-**** Alternative Phone 713-***-****

Objective

To utilize my skills in the Medical Field, Administration or Business Office Manager with an organization

that has learning capacity and advancement potential.

PROFESSIONAL EXPERIENCE

09-12 / Present OGA Patient Account Specialist

Responsible for verifying and interpreting insurance benefits. Obtain referrals and authorizations for

scheduled and unscheduled patients. Utilizes appropriate documentation as required to determine

authorization requirements. Calculates, quotes and secures patient uninsured amount. Forwards information

regarding unfunded patients to the Financial Counseling team. Preregisters patients using procedure

scheduling area reservation form or physician order and gathers required information by phone or direct

interview. Possesses and maintains a well-founded knowledge of patient management processes and

functions, the managed care environment, third party reimbursement.

09-10 / 09-12 Kelsey Seybold Clinic Account Rep II

Researched and responded to all phone inquiries, resolved billing and insurance inquiries. Worked closely

with my supervisor to address issues/problem accounts. Provided appropriate information and feedback to

patient and various personnel within a timely manner. Recommended follow up/collection activity on

accounts for timely reimbursement. Entered accurate and do timely account resolution. Monitored work

(including telephone calls) volumes and adjust assignments appropriately to maximize customer service and

productivity. Maintained working knowledge of billing mechanics to properly ascertain patients’ portion due.

Updated appropriate patient information via computer system as required. Investigated credit balances on

accounts, made adjustments, refunds, etc., when indicated and per department guidelines, completed proper

refund request paperwork, obtained appropriate approvals as needed.

06-07 / 09-10 Kelsey Seybold Clinic ASR II

Responsible for providing assistance to patients with check-in/out, registration and cashiering for all visits.

Worked WQ so that claims were submitted correctly too 26 of our contracted insurance company for proper

payment. Collected on past due and bad debt accounts and going over billing and insurance issue with

patients. Reviewed charges to make sure proper CPT’s and ICD-9 were entered correctly. Made

appointments. Verified / loaded insurance. Explained insurance benefits to patients when procedures were

being done. Improved production. Answered incoming calls about KSC concerning billing and coding issues

from insurance, patients and doctors. Other duties asked by supervisor.

07-05 / 06-07 RCI Administrative Assistant

Performed highly responsible and complex secretarial and administrative work for the CFO, COO, & VP.

Answered the telephone and screened calls, maintained electronic appointment calendar, schedules meetings,

and maintains files. Composed letters and memoranda. Maintained program files, compiles reports and other

project information, purchases supplies, Handled, opened and distributed incoming and outgoing

correspondence daily, processed invoices for A/P. Assist in Payroll and employee profiles. Other clerical,

human resource and accounting duties as needed.

06-01 / 7-05 Volt Service’s Group Senior Administrative Assistant

Temporary positions as an Administrative Assistant and Accountant Duties for different firms. Performed a

variety of executive support tasks that were highly confidential and sensitive. Coordinated development

office activities for department and committee meetings. Read and screened incoming correspondence. Made

preliminary assessment of the importance of materials and organizes documents; handled some matters

personally and forwarded appropriate materials to the staff.

11-97 / 5-01 Tryco Enterprises Executive Secretary

Made travel arrangements, prepared travel requests, expense reimbursements, leave authorization requests.

Maintained payroll and time and attendance records. Compose complex correspondence, often of a

confidential nature, from basic information and route appropriately. Process monthly expense reports

reflecting supporting documents and budget code. Answered incoming calls for UHC for behavioral health

about medical claims and benefits.

05-98 / 06-99 Bennigan’s Assistant Manager

Started as Host and Worked to Assistant Manager. Special projects for Accountants Receivable and Assisted

the General Manager with inventory. Human Resource, Order products and kept inventory of all supplies.

Answer customer complaints and inquiries. Initiate and assist in scheduling meetings, arranging for

conference rooms, and catering. Interviewed and sent back ground checks for potential new employees.

Education

WGU January ’13 – Current enrolled for a BSBA

Houston Community College June 2010 – November 2010 Health Information Specialist

University Of Houston June ’99 – April ‘02

Willowridge High School Graduate of May ’99 High School Diploma

INTERESTS & ACTIVTIES

1995 to 2001 Judge of Precinct 2 Teen Court 2010 to Present NAACP

2001 to Present Notary Public of Texas 2010 to Present Phi Beta Lambda

2001 to Present Order of Eastern Star 2013 to Present AHIMA

2008 to Present American Business of America

Honors & Awards

MVP 2010 for Kelsey Seybold

1st, 3rd and 4th Quarter Highest Collect in Region for Kelsey-Seybold for unpaid accts 2009

1st, 2nd and 4th Quarter Highest Collect in Region for Kelsey-Seybold for unpaid accts 2010

2010 Highest Percentage Collected for over 21 Clinics

Skills

ICD-9 CPT Team Player

Leader Epic Care Microsoft Word

WordPerfect IDX Microsoft Access

Quick Books Certified Typist Microsoft Excel

Multi-Line Phone System Notary Public Microsoft Power Point

Mail Machine Lotus Notes AS 400

Microsoft Outlook Typewriter Insurance Billing

Medical Coding Medisoft Medical Terminology

Misys E Clinical Works Avality

References

Upon Request

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