*** ******* **

Moore, Ok *****

Cell# 405-***-****

Fax# 405-***-****

acdhr9@r.postjobfree.com

Rosa Hill

Objective

To gain a position, wherein my credentials and professional experience can

make positive contribution towards professional growth and development.

Summary of

Skills

Flexible, reliable, and energetic.

Excellent communication and interpersonal skills.

Well-organized and self-motivated.

Experience and knowledge of Microsoft Office tools.

Efficiently handle multiple tasks.

40 wpm.

Milan Medical

Certification BHRS (Behavioral Health Rehabilitation Specialist)

Basic First Aid and Adult/Child/Infant CPR

Certified Behavioral Health Case Manager (Level CM II)

Education 2013 - present Mid-America Christian University Oklahoma

City, Ok

Masters in Counseling

2007-2011 University of Phoenix Oklahoma City, Ok

Bachelor of Science in Psychology

1997-1999 Mid-Del Christian Academy Midwest City,

Ok

Diploma

Professional July 2013-present Recovery Achievements Counseling

LLC Oklahoma City, OK

BHRS (Behavioral Health Rehab Specialist)

Provides behavioral health services to consumers as indicated

following the intake assessment and as delineated in the

treatment plan.

Participates in regular individual consultation with supervisor

regarding consumer care decisions.

Maintains all clinical records timely and appropriately, as required

by agency and program policies, funding sources and

accreditation authorities.

Completes all required forms and maintains same in a manner

consistent with requirements.

Provides clinical and social services to children/adults.

2012-2013 Caliber Home Loans Oklahoma City, Ok

Experience

Collection Specialist III

General collections responsibilities in a fast-paced

environment, where multi-tasking is key to ongoing success.

Follow the established 10 step calling guidelines to assess

the borrower's ability to pay.

Evaluate the customer's circumstances and educate the

customer on next steps of action.

Participate in call campaigns using an automated dialer

system.

Responsible for making decisions based on indicators given

on the loan.

Process payments over the phone and answer general

questions regarding a mortgage account/loan.

Negotiate payment arrangements.

Utilize all available skip tracing tools to locate

borrowers.

Identify and suggest alternatives to borrowers who are

unable to pay.

2006-2012 AT&T Mobility Oklahoma City, Ok

Customer Service Representative

Handling customers billing needs.

Making changes to the account.

Multitasking between several applications.

Accepting payments via electronic draft.

Canceling accounts.

2002-2004 Cit Group Oklahoma

City, Ok

Collections Representative

Received payments via electronic draft.

30-90 day and 90-120 day collection accounts.

Charged off accounts.

Filed customer account information.

Made payment arrangements.

References

Chari Price 405-***-****

Deidra Hodge 405-***-****

Cassandra Jones 405-***-****

Contact this candidate