Customer Service Representative

Elisabeth R. Spear

**** ******* **** - ****, ** *4224 - 330-***-**** - **********@*****.***

Profile:

An experienced customer service specialist, I am seeking a challenging opportunity that best utilizes my skills and experience.

Professional History:

Consumer Service Representative

Newell Rubbermaid Customer Service – Fairlawn/Mogadore, OH (July 2004 – Present)

Provided all aspects of consumer service for the end user of Rubbermaid Consumer Products.

• Provide assistance to callers on the proper construction and installation of sheds and closet organizers.

• Process consumer complaints and replacements as necessary

• Coordinate follow up communication with consumers as needed

• Maintain accurate records of high complaint items for problem solving and work with Quality on defective products

• Responsible for overall coordination of dedicated items

o Totes, laundry & cleaning products and Holiday items

• Handle high volume (100 calls per day, 100-200 emails per day)

• Shed Specialist

• Assisted in training of new team members

• Familiar with SAP software

Consumer Service Representative

(Newell Rubbermaid) Graco Baby Customer Service – Work from home/Mogadore, OH (Feburary 2014)

Provided all aspects of consumer service for the end user of Graco Baby Products.

• Provide assistance to consumers that emailed in due to baby car seat recalls.

• Enter orders for new buckles

• Coordinate follow up communication with consumers as needed

• Handle high volume (100-200 emails a day)

• Familiar with Rightnow software and Silverpop

Collections Specialist

Matco Tools – Stow, OH (September 2003 – January 2004)

• Collecting on high and low value accounts

• Collecting on various types of accounts from toolboxes to expensive specialty tools.

• Assisting mechanics and shop owners in keeping their business supplied with needed tools.

• Skip Tracing (using Skipco), advancing to find or track down delinquent customers.

First Merit Banking Corporation – Akron, OH (June 2002 – June 2003)

• Collecting high and low accts.

• Skip Tracing (using Skipco), advancing to find or track down delinquent customers.

• Credit Bureau, looking up credit scores being able to tell if they have good credit or bad credit.

• Had cars repossessed for not paying what they owe.

• Skills: Collecting on credit cards, Home Equity’s and Car Loans.

References

Available upon request

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