Customer Service Project Manager
Resume:
John Walsh
Fort Worth, TX 76148
Cell: 972-***-****
Email:**************@*****.***
Employment History
North Hills Hospital
North Richland Hills TX 76180
Laboratory Supervisor
Oct,2011 to Present
Responsibilities included but not limited to:
• Scheduling 25 FTE’s Medical Technologists and 15 FTE’s Phlebotomists
• Responsible for instrument maintenance and troubleshooting.
• Responsible for quality control, calibration, correlation, comparability’s, linearity’s, and
carry over implementation and record keeping.
• Responsible for current employee, new employee and MT student training, record
keeping.
• Responsible for maintaining government accreditation and meeting regulatory
equirements.
• Responsible for maintaining and implementing a populace sensitive test menu, with an
emphasis on cardiac testing and cardiac response time.
• Attend and Participate in Hospital leadership program
• Applying Studer Customer service Principles to hospital and Laboratory Customer base.
• Help to set up and refine Stroke Protocol with nursing supervisor staff.
• Recent application and implementation as a Trauma Center, ongoing and awaiting
certification.
Chemistry
• Siemens Vista 1500 analyzer (newly installed)
• Siemens Dimension RXL
• Siemens Dimension EXL
• Siemens Centaur CP
• Opti Blood Gas Analyzers
• TRIAGE Cardiac POC analyzers
• ISTAT POC Analyzer
Blood Bank:
• Tube method
• Immunocor Echo Blood Bank Analyzer (newly installed)
• Full Blood Bank Services
• Immunocor certified Echo Trainer
Coagulation:
• BCS XP Coagulation analyzer
• TEG and Platelet Mapping analyzer
Hematology:
• Beckman Coulter DxH analyzer
• Beckman Coulter DxH Slidemaker
• Beckman coulter LH500
• Beckman coulter ACT
Microbiology:
• Full Range of specimen plate and media setups.
• Gram staining and interpretation
• Rapid flu
• Rapid RSV
• FFN
• RPR
• Mononucleosis testing
• Rapid C Difficil testing
• Gastric and Fecal testing and interpretation
• Bactec Blood Culture analyzer
Urinalysis:
• Siemens Clinitek 500
• Microscopic analysis
• Roche Urinalysis analyzer
Baylor Health Care system
1400 8th St.
Fort Worth, TX, 76104 USA
August 2007 – October 2011
Senior Medical Technologist/ Chemistry Supervisor
• Responsibilities included but not limited to:
• Responsible for instrument maintenance and troubleshooting.
• Responsible for quality control, calibration, correlation, comparability’s, linearity’s, and carry over
implementation and record keeping.
• Responsible for current employee, new employee and MT student training, record keeping.
• Responsible for maintaining government accreditation and meeting regulatory requirements.
• Responsible for maintaining and implementing a populace sensitive test menu, with an emphasis
on transplant supportive testing.
• Set up an Implementation of the Kan Ban inventory control system
• Participated in the planning and implementation of a full lab multidepartment Lean Process.
• Participated in The Studer system of Customer service targeted training and procedures.
Chemistry:
• Roche Integra’s (Primary Chemistry Analyzers)
• Beckman Coulter DXI immunochemistry analyzers
• Siemens Centaur analyzer (Infectious Disease Analysis)
* Abbott Architect i2000Sr (Transplant Drugs monitoring)
* Siemens Vista 1500 analyzers
* In June of 2010 we replaced the above mentioned analyzers with Twinned Siemens Vista 1500
analyzers, as our primary analyzers and Abbot Architect I2000 Sr to handle our infectious disease
testing and Transplant drug testing.
Coagulation:
• Siemens BCS
• BCS XP
• Siemens PFA100 Analyzers PFA testing
• Sedimat15 Sed-rate testing
Hematology:
• Sysmex XE 2100
• Sysmex 1000 Slide Maker and Stainer
Urinalysis:
• Chemstrip Criterion II Urinalysis analyzer
Urinalysis microscopic analysis:
• Olympus BX40 Microscope
Blood Gas analysis:
• Nova Biomedical Nova 8 Electrolyte analyzer
• Nova Biomedical Nova 8+ Electrolyte analyzer
Osmolality Analysis: (Serum and Urine)
• Advanced Instruments Model 2020 Osmometer
Fetal Fibronectin analysis:
• Cytyc TCIQ Fetal Fibronectin analyzer
• Adeza TCIQ Fetal Fibronectin analyzer
Hospital Information Systems:
• Meditech (Nursing)
• Cerner Classic(Laboratory LIS)
• SOFT (Laboratory LIS 10/2011)
*Awarded Baylor Leadership Laboratorian of the year 2009
Additional Instrument Training:
Abbott Architect Training Irving TX
Siemens Vista Dimension Training Newark DE
Harris Methodist Hospital
1301 Pennsylvania Avenue
Fort Worth, TX 76104
October 2006 – Aug.2008
Medical Technologist (Generalist)
After extensive training, performed duties in the Core and Microbiology labs
This included:
Chemistry:
• Abbott Architect analyzers
• Siemens Advia Centaur
• Holistic fetal Fibronectin analyzers
• Advanced Instruments Model 2020 Osmometer
• Avl Omni 6 Blood Gas Analyzer
Coagulation:
• Stago Star analyzer offering a full range of coagulation testing capabilities.
• Siemens PFA100 PFA testing
• Verify Now Aspirin and Plavix testing
Hematology:
• Sysmex XE 2100 analyzers
• Sysmex 1000 slide maker
• Full range of body fluid analysis
• Sedimat 15 Sed rate analysis
• KB staining and analysis
Microbiology:
• Full Range of specimen plate and media setups.
• Gram staining and interpretation
• Rapid flu
• Rapid RSV
• FFN
• RPR
• C Difficil
• Gastric and Fecal testing and interpretation
Urinalysis:
• Siemens Clinitek 500
• Iris Urine Analyzer
Microscopic Examination:
• Olympus BX40
• Iris Microscopic Graphix analysis
Laboratory Information System LIS
• Cerner Classic
• Cerner Millennium (Upgrade)
Medical Center of Arlington
3301 Matlock Road
Arlington, TX 76015
January 2004 – September 2007
Medical Technologist (Generalist)
Tarleton affiliated 6 month Training program,
After Training, Performed
Chemistry: 2 Month Training
• Siemens Dade Behring Dimension Rx
Coagulation: 2 Month training concurrent with Hematology Training
• Siemens Dade Behring BCS Coagulation analyzer
Hematology: 2 Month Training
• Abbott Cell dyne Ruby Hematology Analyzer
• Beckman Coulter Lh 750 Hematology Analyzer
Urinalysis
• Chemstrip Criterion II Urinalysis analyzer
Microscopic Interpretation:
• Olympus BX40
Micro biology:2 month Training
• Full Range plate and media setup
• Gram staining and interpretation
• Limited serology: Rapid flu Rapid RSV
• FFN Holistic fetal Fibronectin analyzer
Blood Bank 2 Month Training at Carter Blood Care Hurst TX
Laboratory Information System (LIS)
• Meditech
Tarleton State University
Staff
Fort Worth, TX, USA
January 2004 - 5 2004
Open School in mornings, Provide student access on evenings and weekends
Perform maintenance on instrumentation
Stock laboratories
Setup lab for day’s activities
North Lake College
Teacher’s Aide
Irving, TX, USA
January 1999 - 5 1999
Assisted in the set up and operation of a science laboratory offering tutorial services to biology students
Clean as a Whistle
Co-owner
North Richland Hills, TX, USA
October 1990 - Present 2014
Grout refinishing and restoration, as well as home cleaning services
North Coast Drilling
Lead Driller Project manager.
Strongsville, OH, USA
January 1984 - 4 1996
Environmental and geophysical drilling testing and remediation
Education:
University of North Texas
B.A. Degree Awarded: General Studies
Denton, TX: USA
Major: Medical Technology Program
Graduated: 6/29/06
Tarleton State University School of CLS
Fort Worth, TX USA
Major: Medical Technology, Unable to pass exit exam
Qualified for and Awarded: Medical Technologist AMT Certification
In affiliation with University of North Texas Medical Technology Program
Program Completion: 5/04/2006
North Lake College
Associates Science
5001 MacArthur Blvd
Irving, TX 75018 USA
Major: Biology
AMT Medical Technologist Certified
Medical Technologist certification obtained 6/29/06
Specialty Training:
Sysmex XE 2100 Analyzer Training (Chicago Offsite 1 week Training)
Sysmex Sp 100 Slide Stainer trouble shooting
Sysmex Sp 1000 Slide stainer
Beckman Coulter Lh 750 Hematology Analyzer
Bio-Rad D10 HbA1c
Siemens-Dade Behring BCS Coagulation analyzer
Stago Star Coagulation Analyzer
Roche Integra 800
Beckman Coulter DXI Unicell (Anaheim off Site 1 week Training)
Abbott Architect I2000 SR (Dallas off Site 1 week Training)
Abbot IMX
Abbot TDX
Siemens Advia Centaur
Siemens Vista 1500 (Delaware off Site 1 week Training)
Siemens Dade Behring Dimension Rx
Sebia Hydrasys Electrophoresis system
Sebia Hydrasys Immunofixation system
Beckman Coulter IFE Immunofixation system
Beckman Coulter ACL Elite Pro Coag Analyzer
Beckman Coulter Act 5 Hematology Analyzer
Nova Biomedical Blood Gas analyzer
Avl Omni 6 Blood Gas Analyzer
Advanced Instruments Model 2020 Osmometer
Chemstrip Criterion II Urinalysis analyzer
Triage Meter Pro Drug screen
Triage Meter Plus BNP
Becton Dickinson Readocrit
Hamilton bell Vanguard V6500
Holistic fetal Fibronectin analyzers
Hercules Megafuge 1.0
Meditech Laboratory information systems
Cerner Classic laboratory information systems
Cerner Millenium laboratory information systems.
Soft Laboratory information system
Organizations:
Phi Theta Kappa Society
Sigma ki Research Society
Lambda Tau Medical Technology Society
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