Customer Service Information Technology

Christopher t.A. George (

Houston, Texas *****

718-***-**** (C) (

******.***@*****.***

Professional - NMLS ID 899073 Fed. - Microsoft Office Suite

Summary Registered - Overall Team Competence

- Distinguished Customer Player - Situational Awareness

Service - Conflict

- Leadership in Management/Resolution

Management

Experience JP Morgan Chase Bank - Houston, Texas & Garden City, New York

Sr. Loan Processor, 2012 to Present

Accounted for production in operations on a consistent monthly

basis processing for funding in excess of $2M purchase and

refinance business.

Communicated directly with clients; constantly achieving an ideal

customer service experience rating: 98% overall customer

satisfaction in 12/13 performance review.

Coordinated with clients, internal departments, title, escrow

agents, insurance carriers, real estate agents, and attorneys to

facilitate smooth mortgage closings.

Reviewed and processed critical documents, such as: title

commitments, insurance declarations, tax certificates to ensure

they comply with company, as well as federal and state agency

guidelines.

United States Air Force Last Assignment: Niagara Falls Air

Reserve Station, New York

Financial Analyst (Staff Sergeant), 2005 to 2013

Responsible for the processing, auditing, and certification of

over 1600 military members pay.

Ensured public funds were obligated in accordance with Public

Law, Air Force, as well as United States Department of Defense

standards.

Merited consistent commendations for devotion to duty with

citations for excellence in several areas of proficiency

including customer service.

Tek Systems (contract) - New York, New York

Technology Consultant, 1999 to 2002

Various assignments assigned under contract include, and not

limited to: Weider Publications, Inc.,

American Broadcasting Corporation, Marsh & McLennan U.S.A.,

Unisys

Troubleshot individual users through procedures in order to

resolve their computer as well as network technical glitches;

provided on-site technical support.

Managed and maintained network efficiency and stability as

Account Administrator.

Regarded by clients as an asset by making cost effective

decisions, while optimizing information technology and client

relations: these distinct actions caused a new era in the

positive heading of the information technology division.

Education & Ashford University - Online, 2011 to 2012 - Bachelors for Arts in

Credentials Finance

Completed 82 semester hours, CUM GPA 3.68

Community College of the Air Force - 2005 to 2012 - Military

Studies

Central Texas College - 2010 - Leadership in Management

Certification

Queensborough Community College - Bayside, New York 2007 to 2008

- Liberal Arts

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