Manager Customer Service

Kiffany TrevIthick

Windsor, CO ***** 970-***-**** ********@*****.***

Profile Summary

Dynamic Pharmacy Systems Analyst and Certified Pharmacy Technician with extensive,

progressive experience supporting IT systems related to hospital Pharmacy departments. Skilled

in all aspects of civilian and military pharmacy technician duties both inpatient and outpatient,

with the majority being inpatient. Implemented technologically advanced McKesson products

across multiple healthcare facilities, including the facilitation of pharmacy application building,

testing, supporting, and user training. Excellent communicator, known for collaborating with

both internal and external colleagues to develop organization vision, strategy, and goals. Proven

record in dramatically streamlining and optimizing operations and driving EMR process

improvement.

Certifications & Awards

- National Pharmacy Technician Certification CPhT: 5101-0701-0083-981, Exp 5/31/14

- USAF Pharmacy Technician Certificate of the Air Force

- USAF Achievement Medal

-

Professional Experience

Analyst, McKesson Horizon Meds Manager (HMM), CSI Healthcare IT

2012 2013

Jacksonville, FL

- Remedy support for Duke University Health System while transitioning to Epic

- Monitor systems for data quality / integrity, efficiency, and operation. Resolve printing,

passwords, formulary, patient, user issues, MARS, etc.

- Perform table and systems maintenance, build new rules, and revise custom reports, new

user/doctor additions

- Partner closely with McKesson in order to provide additional client support and SLA

fulfillment; employ comprehensive formulary requirement knowledge

- HMM 10.1 daily monitoring, work queue reconciliation, IFACE merges / monitoring.

- Majority of drug builds/updates on rules, routes and doses

- Study drug builds

- System Maintenance and Formulary build requests and updates

- Prepare for Epic readiness go-live and support

- CPOE/HMM testing last-minute formulary additions

- Update patient demographics, merge duplicates

- Ticket queue monitoring of all aspects of HMM productivity

- Omnicell password resets

Analyst, McKesson Horizon Meds Manager (HMM), Computer Task Group

2010 2011

[Buffalo, NY]

- Consult remotely with multiple clients on Horizon Meds Manager (HMM 8.1)

implementation, maintenance, and troubleshooting during EPIC build

- Drug/Formulary builds/updates

- System Maintenance builds/updates

- Monitor systems for data quality / integrity, efficiency, and operation. Resolve printing,

passwords, formulary, patient, user issues, MARS, etc., monitor ticket queue of all aspects

of HMM productivity

- Partner closely with McKesson in order to provide additional client support and SLA

fulfillment; employ comprehensive formulary requirement knowledge

- Reconcile HMM and STAR Navigator interface charges daily, updating J-codes and billing

information (Citrix environment)

- Support Pyxis/AdminRx/Meds Manager Pharmacy formulary requirements and STAR FIM

and SIM builds/rebuilds.

- Manage monthly FDB updates and testing and run Med SQL queries for system updates.

- Create and maintain detailed test plans and scripts; develop system documentation, user

manuals, and training classes for application.

- Performed testing for patches and upgrades for multiple customers. Performed integrated

testing from patient point of entry through to patient billing for multiple sites as they

upgraded to new application versions, installed new modules, or changed to new software.

- Development of documentation including: multi-system integrated test plans, end user

training materials, policy and procedures documentation.

Certified Pharmacy Technician, WSI Healthcare

2009 current

Denver, CO

- Maintain my CPhT and pick up shifts around the Denver area to keep current on new

medications/regulations etc.

- Provide per diem support to various inpatient and outpatient clinics/hospitals throughout

Colorado, including Denver Health West and East, VA Hospital of Denver-Inpatient, Option

Care, Total Long-Term Care, City Market, and NeighborCare.

- Oversee maintenance of medication and supply inventory to prevent stock outs, limit

overstock, minimize waste, and provide efficient customer service.

- Prepare and deliver medications to provide patients and customers with accurate and prompt

products and service.

- Utilize automation and technology to maintain equipment functionality, to efficiently

perform functions, and to serve as a resource for other pharmacy associates and nurses who

use the technology.

- Apply procedures and documentation as required to satisfy legal, regulatory, and department

requirements of pharmacy practice.

- Participate in projects and teams to provide quality customer service, and address

administrative needs of the pharmacy department.

-

Business Analyst Specialist, Perot Systems

2006 2007

Plano, TX

- Prepared detailed user stories and acceptance criteria for new features of pharmacy

electronic medical records applications, including Horizon Clinicals Horizon Meds

Manager, and AdminRx. Oversaw entry of formulary additions, changes, and deletions.

Monitor ticket queue for HMM, Star Pharmacy and AdminRx issues, password

updates/changes and user additions

- Majority of time was spent testing

- Created user training materials and/or participated in training users in the use of system

enhancements.

- Ensured that meaningful rules and functional requirements were described in end user

documentation.

- Knowledgeable with Pyxis/AdminRX/HBOC/Meds Manager formulary requirements

- Supported software implementation with project planning, file building, multiple system

integrated testing, work flow review and love support for multiple products.

Implementation Consultant, McKesson Corporation

2005 2006

Broomfield, CO

- Implemented Horizon Meds Manger and Admin Rx kick-off to go-live. Prepared and

delivered kick-off presentation, provided on-side build and support and on-site go-live

support.

- Provided support and budgeting for four-plus healthcare organization clients

- Performed onsite and remote customer training, as well as pre-go-live and end user

instruction.

- Began initial training of HMM 10.1

Additional Experience

- Pharmacy Technician / Civil Service, GS-5, Mike O’Callaghan Federal Hospital, Nellis

AFB, Las Vegas, NV-- Responsible for preparing and dispensing inpatient and outpatient

medications. Provided counseling for patients on use and side effects of medications.

Taught CPR and OB prenatal classes. Worked with CHCS, PYXIS, baker cells, Kirby, and

robot, etc. Compounded medications, intravenous preparation and unit dose. Prepared

daily schedule and supervised ten -plus active duty technicians and Red Cross volunteers on

a daily basis.

- Certified Pharmacy Technician, United States Air Force, Cheyenne, WY-- As an Air Force

Pharmacy Technician/Journeyman, I prepared and dispensed oral and intravenous

medications, compounded medications, counseled patients on use and side effects, and

provided 24-hour on-call services to inpatient units. Also served as files maintenance

manager for the pharmacy, and maintained over 500 individual prescriptions per day.

Managed end-of-year record staging and archives; served as publications manager; worked

with CHCS application and PYXIS.

- Served one term active duty, achieving the rank of E-4 and an honorable discharge.

Education & Training

- USAF Military Basic Training, Lackland Air Force Base, San Antonio, TX

- Pharmacy Service Apprentice School, Sheppard Air Force Base, Wichita Falls, TX

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