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Customer Service Management

Location:
Morocco
Posted:
April 03, 2014

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Resume:

Resume Btissame Haouzi

* *** ********(v.n), Imm Bensaid, n 18, Fes, Morocco

065*******/Email: acdhn0@r.postjobfree.com

Post Graduate Diploma in Events Leadership professional with more than 10

Years of experience encompassing in Training & Development Management,

Events organization, and Fundraising Management. Presently the founder of

my own consulting agency. Keen strategist with the flair for designing and

implementing innovative strategies for accelerated growth of the

organization. Involved in reviewing, framing, communicating the policies in

the organization. An effective communicator with stupendous management &

communication skills and flexibility to work in a multi-cultural

environment. Possess ability to motivate people to achieve organizational

objectives.

Skills summary

Public Relations Skills

. Demonstrated ability to implement public relations programs through

practical experience at Johnson & Wales University programs and

voluntary work with some of the best non profits organizations in

Rhodes Island, USA, including writing approved media releases, liaison

with local media outlets and developing an approved public awareness

campaign

Communication Skills

. Well developed public speaking skills demonstrated by being nominated

to the Feinstein Academy Award in Johnson & Wales University and by

successfully gaining a voluntary position to train students to work as

volunteer university campus.

. Strong written communications skills demonstrated through my teaching

experience as a professor of Media at Sidi Mohamed Ben Abdellah

University, F s

. Print and online writing skills demonstrated through writing articles

and teaching writing modules.

Leadership Skills

. Leadership developed through full time employment as the Founder and

Director of B&S International, an Educational Consulting Agency

responsible for a full faculty and administration staff.

Customer Service Skills

. Proven strong customer service skills acquired from extensive

experience and training with One major Food Franchise in USA and

retail store.

Successfully completed course work in:

. Management & Organizational Behavior

. Strategic Marketing in Tourism & Hospitality

. Human Resources Management

. Events & Risk Management

. Events Leadership

. Strategic Communication

. Over 10 years experience in International Education, cultural

diversity, and the development of my students as globally competent

citizens.

. Over 7 years experience in Business Management and Events leadership.

. Strong relationships with foreign partner universities around the

world to recruit students.

. Well-Experienced in negotiating contracts, arranging and overseeing

staff;

. Excellent communication, leadership and visionary skills;

. Rapid learner, able to grasp new ideas and a very dedicated person.

. Performs well in individual or team environment;

. Active, self-motivated, determined and flexible.

. Fluent in English, French and Arabic.

. Proven leadership qualities; able to take charge and provide results.

. Strong organizational skills and attention to details.

Relevant Experiences and Accomplishments

University Sidi Mohamed Ben Abdellah, Fes

2008 to present

Assistant Professor - vacataire

Modules taught: "Introduction to Media" Semester 4

"Media Studies" Semester 6

"English for Communication" Semester 1&2

"Methodologies in University studies"

Semester 1

"Comprehension & Pr cis", Semester 1

B&S International, Fes

2009 to 2013

Founder Training & Development Coordinator

. Offers training seminars & workshops and provide extensive personal

guidance on all aspects of overseas education, including the choice of

schools and colleges.

. Gives all the necessary details about the structure of preparatory

tests and provide training and comprehensive practice on self support

basis.

. Assists students in the entire processing right from filling up

applications, preparing financial statements, providing guidance and

conducting mock interviews.

. Offers trainings and seminars on Events Management,

. Notifies students of their acceptance; work with Student regarding

accommodations and home stays; and prepare students for arrival.

. Responds to inquiries about the school and its admission requirements,

and processes.

. Coordinates tours and campus visits for prospective students and

families.

. Effectively tracks and manages an applicant's status via communication

in person, or by phone, mail, fax or email.

. Reviews and processes applications, enrollment and re-enrollment

contracts for completeness, and follows up where required to complete

applications.

. Maintains relevant computer databases, creates reports and pulls

statistics related to the admission cycle.

Member of the planning committee at the International Institute of Rhode

Island(USA)2004-2007

* Coordinated and planned the Spring Carnival Ball at the International

Rhodes Island Institute (IIRI).

* Conceptualized, planned and coordinated fundraising events, including

the Rhode Island Good Neighbors Energy Fundraising Event in

Providence, RI.

* Wrote grant proposals and strategic Fundraising plans.

* Developed all communication materials, including brochures,

newsletters, web material

* Worked closely with the outreach program to help refugees' settlement.

* Helped with the mission of the IIRI to help in the workforce

development, diversity training & consulting.

* Helped in coordinating refugee resettlement program.

ISRI, Warwick, RI 2006-2008

Director of Public Relations & Events Coordinator

. Demonstrated ability to implement public relations programs through

practical experience at ISRI school and voluntary work with many non

profits organizations in Rhodes Island, including writing approved

media releases, liaison with local media outlets and developing an

approved public awareness campaign

* Dedicated to creating a stable learning environment for students.

* Taught academic, social & motor skills to students.

* Prepared objectives & outlines for courses of study and assisted in

developing curriculum

* Counseled students when adjustment & academic problems arise.

* Helped in the planning & development of special needs committee.

* Planned various events related to school activities, and developed

marketing communications and public relations activities.

* Planned fundraisers for the school.

India Restaurant, Warren, RI

05/2007 to 09/2008

Events Coordinator

* Responsible for the development of market segments and solicitation

of new customer relationships while maintaining existing

relationships with previous customers.

* Responsible for Hiring and recruiting employees.

* Responsible of marketing the restaurant brand.

* Represented the restaurant through conducting conferences and other

external sales presentations to groups and prospective customers to

solicit, explain, negotiate and close contracts.

* Conducted and worked catering events for small and large groups.

Johnson & Wales Library, Providence, RI

03/2006 - 02/2007

Serial Assistant Coordinator

. Responsible of assessing special projects within the university.

. Performs daily checking and processing of periodicals.

. Manage Serials area and activities during work hours.

. Schedules, trains and supervise serials area students.

. Manage statistical reports on a variety of serials area activities.

. Plans and performs activities related to the archive department.

Johnson & Wales Inn, Seekonk, MA

03/2005 - 09/2005

Banquet & Events Assistant Manager

* Planned events ranging in size from 25 to 700 guests at events that

included weddings, corporate events and small special occasions

* Effectively managed and coordinated banquet staff members

* Coordinates and implements ongoing events and fundraising activities

* Developed and supervised Open MBA sessions at Johnson & Wales

University

Higher Institute of Communication & Journalism

09/2004 - 07/2005

Completed highly intensive courses in:

* Journalistic Writing.

* International Affairs.

* Conducted interviews and wrote various articles about economic &

social situations of women and kids in rural regions in morocco.

* Worked with the international associations to support learning and

educating women in rural cities.

Sidi Mohamed ben abdellah University, Fes, Morocco

09/2002 - 06/2003

Communication Assistant Coordinator

* Offered seminars and conducted communication classes.

* Implemented training courses for students interested in a career in

Journalism.

* Developed communication and writing techniques to students involved in

linguistic related field.

* Enjoy collaborating with colleagues to develop programs and implement

projects.

Franchise Owner, CT

01/1995 - 06/2001

Owner Operator

* Responsible of all aspects of operations management, training and

development.

* Planned employee scheduling and implemented aggressive promotional

techniques that resulted in the store consistently exceeding its sales

goals.

* Initiated professional business practices and management to organize

all aspects of business operations.

* Manage and monitored tasks for accomplishment.

* Worked closely with our marketing team to better understand customer

needs in order to serve them better.

Education

Preparing a PhD in Cultural Tourism at Sidi Mohamed Ben Abdellah

University, Fes, Morocco

Master in Hospitality & Tourism, 2007 with a major in Events

Leadership - Johnson &

Wales University, Providence, RI

Journalism and Communication, 1994-1995 -Superior Institute of Journalism

& Communication, Rabat, Morocco

Bachelor Degree in Arts and Human Sciences with a concentration in French

literature, 1992 - Sidi Mohamed Ben Abdelah, Fes, Morocco

Personal Affiliations & Additional Experience

. President of the Parent Association at the American School of Fes,

Morocco

. Planned various events at the American school of Fes, Morocco.

. Member of Injaz Al Maghrib", member of Junior Achievement

Organization in USA

. Member of the Planning Committee at the International Institute of

RI; USA.

. Used event marketing skills to raise money for the Sophia Academy,

Providence, RI USA.

. Part of the Medical Emergency System (M.E.D.S) training at Brown

University, East Providence, USA.

. Set up and organize the Summer Pop Concert at Johnson & Wales

University, Providence, USA.

. Supervise undergraduate students in setting and checking guests for

the Rhode Island Good Neighbors Energy Fundraising Event.

. Raise awareness for the Ronald Macdonald House Fundraising Event

held at Gracie's Restaurant, Providence, USA.

. Trains volunteers and personnel in donor and solicitation for the

International Institute of RI, Providence, USA

. Very fluent in French, Arabic and English

References and Career Portfolio will be furnished upon request



Contact this candidate