Customer Service Representative

April Ann Ladrillo Reyes

*** ***** ***** ****. *.

Burlington, Ontario L7T 1W8

Phone number: 905-***-****

Email: ****************@*****.***

Career Overview:

To obtain an Accounting position that will enable me to use my excellent educational background in accountancy and exceptional

organizational skills.

Core Strengths:

• Simply Accounting, QuickBooks, MS Office

• Data Entry, keyboard and typing at 30 35wpm

• Outstanding problem solver, determined situations efficiently

• Solid grasp of generally accepted accounting principles

• Strong work ethic

• Proficient in carrying out accounts receivable and payable procedures.

• Knowledge of recording budget appropriations and identification of delinquent accounts

Additional Skills:

• Excellent organizational and interpersonal skills

• Ability to meet deadlines

• Good verbal and written communication skills

• Detail oriented with the ability to multitask

Work Experience:

Customer service representative/ Technical Support 08/2006 – 05/2009

eBay UK (Motif Inc.) Manila, Philippines

• Provided excellent customer service.

• Developed highly empathetic client relationships and earned reputation of exceeding goals.

• Cross trained and provided back up for other customer service representatives when needed.

• Received multiple reviews acknowledging my level of dedication to excellent customer service.

Barista 04/2012 – 08/2012

Starbucks Mississauga, ON

Live in Caregiver 08/2012 – 05/2014

Dana duDomaine

Educational Background:

Bachelor of Science in Computer Engineering – Unibersidad de Manila

IT Operations – Sheridan College

Accounting Certificate – Sheridan College

References are available upon request.

Contact this candidate