Customer Service Sales
Resume:
Giovanni Jackson
Sumter S.C.
********@*****.***
Summary of Qualifications
Experienced, professional, enthusiastic, resourceful, and trainable
individual with academic background in communications.
Listening, Customer Service, Meeting Sales Goals, Selling to Customer
Needs, Product Knowledge, People Skills, Energy Level, Dependability,
General Math Skills, Verbal Communication, Job Knowledge
Key Competencies
? High level of computer skills include knowledge of Microsoft word, excel,
publisher, and PowerPoint.? Strong written and oral communication abilities
? excellent people skills ? Abilities to teach and train others while
incorporating the company's best practices.
Relevant Experience
Body Central, Sumter, S.C.
Nov 2013- present
Sales associate
. Welcomes customers by greeting them; offering them assistance.
. Directs customers by escorting them to racks and counters; suggesting
items.
. Advises customers by providing information on products.
. Helps customer make selections by building customer confidence;
offering suggestions and opinions.
. Documents sale by creating or updating customer profile records.
. Processes payments by totaling purchases; processing checks, cash, and
store or other credit cards.
. Keeps clientele informed by notifying them of preferred customer sales
and future merchandise of potential interest.
. Contributes to team effort by accomplishing related results as needed.
. Skills/Qualifications: Listening, Customer Service, Meeting Sales
Goals, Selling to Customer Needs, Product Knowledge, People Skills,
Energy Level, Dependability, General Math Skills, Verbal
Communication, Job Knowledge
.
Sykes Enterprises, Sumter, S. C
Customer Service Agent
Aug 2011- Sept 2012
* Serve as a resource for all customer service representatives to offer
the most appropriate methods and approach to the documentation of
training and its effectiveness for the client and customers.
* Works to ensure that the account's line of business will meet or
exceed its goals in customer satisfaction, business results, and the
development of people.
* Communicates pertinent customer satisfaction results to local call
center personnel.
* Attend weekly meetings with team personnel to provide stat updates.
* Provide friendly customer service
* Accurately and Professionally assisting customers
* Creating sale strategies that would market the company's products
Express May
2009- July 2010
Sales Associate
Interaction with customers based on positive greeting, selling.
Responsible for meeting established individual and team performance
targets, which include customer service, productivity and quality
standards.
Initiated marketing tactics that would appeal to the more demand
demographic
Created graphs and charts to better explain marketing strategies for
board meetings.
Victoria secret, New York, NY
May 2008 - Sept 2008
Sales Associate
Provides courteous, helpful and knowledgeable service to the customer
throughout the store, including the sales floor, fitting rooms and cash
wrap.
Provides overall product and fit knowledge to the customer.
Participates in other operational activities, including visual
execution, maintenance and other store support.
Assesses the needs of the customer and provides the appropriate level
of service and expertise.
Piggly Wiggly, Sumter SC Jan
2004 - Jan 2007
Cashier
Answer customers' questions, and provide information on procedures or
policies.
Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change.
Greet customers entering establishments.
Receive payment by cash, check, credit cards, vouchers, or automatic
debits.
Resolve customer complaints.
Education
Claflin University
Mass Communications
Orangeburg, Sumter, SC
Concentration in broadcast journalism
Training and Skills
Student Ambassador. - (2007-2009)
Communication Arts Club-Member (2007-2009)
GBAC Event Staff- Member (2007-2009)
Hall Council Treasurer (2007-2008)
Peer Active Learning Mentor (2007-2008)
NABJ Student Member (2007-2009)
References
References are available upon request.
Contact this candidate