Customer Service Manager
Resume:
Annette M. Reynolds
San Antonio, TX 7820917
C- 434-***-****
Objective: A challenging career using my education and management
experience.
Education: National Business College; Lynchburg, VA
Major: Business Administration, Computer Applications
GPA: 3.75 Honors Graduate May 2004
Ashford University; Clinton, IA
Major: Organizational Business Management
GPA: 3.98 Currently attending
Experience: Management
Shift Manager, Wendy's, San Antonio, TX March 2013-
present
Responsible for training, sales, food inventory, hiring,
customer service, deposits and labor
Co- Manager, Kroger, Lexington, VA June 2004 - Feb 2006
. Responsible for training, sales, budgets, hiring, customer
service and inventory
Service Manager, Sam's Club, Lynchburg, VA May 2002-June 2004
. Customer service, inventory, hiring, training, sales and
budgets
Assistant Manager, Golden Corral, Lynchburg, VA March 1998-April
2002
. Inventory, cash, hiring, customer service, servsafe,
training, scheduling
Assistant Manager, Wendy's, Lynchburg, VA Sept 1995-Feb 1998
. Customer service, inventory, cash, hiring, training,
overall store presentations
Corporate Trainer, Applebee's, Lynchburg, VA Oct 1989-Sept 1995
. Training, scheduling, hiring, customer service and
inventory
Customer Service
Sales and Service Supervisor, Jcrew,
San Antonio,TX, October 2008-October 2011
Training, scheduling, Sales, Fraud
analysis, customer service
Senior Supervisor, InService America, Forest, VA
Jan 2006-Oct 2007
. Training, evaluations, scheduling
Sales Associate, WalMart, Lynchburg, VA Feb 1998-April 2000
. Customer service, scheduling, cash, inventory
Licensing Rep, First Colony Life, Lynchburg, VA Aug 1985-Oct
1989
. Licensing Agent, insuring qualifications in necessary
states
Skills: Computer Application Software
. Microsoft Office Applications
. Adobe Acrobat/Photoshop software
Problem Solving, relationship management, customer service,
organizational and time management skills
References: Available upon request
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