customer service representative

Luis Valtierra

**** * ******** *** *** #****

CELL: 480-***-**** HOME: 602-***-****

EMAIL: **************@*****.***

Summary

Warehouse Worker with proven ability to plan, organize and load trucks from skids to trucks for

fast and efficient customer delivery. Reliable and hard-working warehouse operator committed

to getting the job done as quickly, efficiently, and safely as possible. Energetic with strong

time management skills who thrives in a fast-paced, dynamic environment. Resourceful, who

consistently meets and exceeds productivity goals.

Highlights

● Lifting cargo

● Lifting 60+ lbs

● Able to unload shipments

● Able to work independently

● Comfortable with repetitive motions

● Multi-task

● Knowledge of safe warehouse practices

● Hard working and self motivated

● Excellent physical health

Accomplishments

Sorted cargo before loading and unloading. Read work orders or received oral instructions to

determine work assignments, material and equipment needs. Packed containers and re-pack

damaged containers. Assembled product containers and crates. Carried needed tools and

supplies from storage or trucks while properly utilizing warehouse equipment and tools to

increase productivity, efficiency, and safety. Responsible for careful handling of all merchandise

to avoid damage. Loaded flat bed by forklift and hand truck. Preventative maintenance by

keeping the forklift operated by following operating instructions.

Experience

Medical Transportation Brokerage of Arizona August 2011 to February 2014

Customer Service Representative

Phoenix, AZ

Effectively managed a high-volume of inbound and outbound customer calls. Collected customer

feedback and made process changes to exceed customer satisfaction goals. Made reasonable

procedure exceptions to accommodate unusual customer requests. Provided accurate and

appropriate information in response to customer inquiries. Defused volatile customer situations

calmly and courteously. Accurately documented, researched and resolved customer service

issues. Addressed customer service inquiries in a timely and accurate fashion.

Auto Zone November 2008 to October 2009

Retail-CSR

Phoenix, AZ

Loaded and unloaded pieces into boxes for shipment. Responsible for careful handling of all

merchandise to avoid damage. Prepared pallets by following prescribed stacking arrangement

and properly tagging pallets. Carried needed tools and supplies from storage or trucks. Moved

freight, stock and other materials to and from storage and production areas, loading docks,

delivery vehicles, and other equipment. Attend to the customer’s needs by providing excellent

service. Greeted customers entering the store to ascertain what each customer wanted or needed.

Recommended, selected and helped locate and obtain out-of-stock product based on customer

requests. Increased store sales by up-selling merchandise.

Education

Central High School

General Studies

High School Diploma

Phoenix, AZ, United States

2008

Gateway Community College

General Studies

N/A

Phoenix, AZ, United States

I attended to Gateway from August 2010-May 2011

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