Manager Customer Service
Resume:
Ryan Freeman
Richmond, TX 77406
************@*****.***
Career Summary:
I am a seasoned management veteran with experience in the restaurant and
hospitality field. I have chosen opportunities to improve my skills in all
aspects of business, including human resources, guest relations, marketing,
operations, and accounting. As a Restaurant Manager, I oversaw payroll,
processed accounts payable and receivable, and maintained high
profitability by increasing sales and revenue while decreasing food and
labor costs. I helped create and implement monthly, quarterly, and annual
budgets.
Experience:
Fort Bend County - Missouri City, TX May 2013 to Present
Clerk III
Responsibilities Include:
o Processing various tax and registration payments.
o Coordinate with government and private entities to ensure
compliance.
o Provide customer service to tax payers and facilitate their needs.
Montana Mike's Steakhouse - Bartlesville, OK February 2011 to March 2013
Manager
Responsibilities Included:
o Managed up to 30 employees, including hiring, training,
scheduling, and payroll.
o Supported upper management by creating and reviewing monthly P&L
reports, usage and control reports, and labor reports to maintain
profitability and sustainability.
Golden Corral - Tulsa, OK; Bartlesville, OK April 2006 to November 2010
Assistant General Manager
Responsibilities Included:
o Managed up to 50 people at multiple locations in the Tulsa area.
o Created a positive corporate image by coordinating fundraising and
charity events for Children's Miracle Network, The DAV (Disabled
American Veterans), and The Boy Scouts of America.
Mexican Restaurants Inc. - Houston, TX; Tulsa, OK Feb 2004 to April 2006
Assistant Store Manager and Communiy Relations Representative
Responsibilities Included:
o Relocated to Tulsa, OK to oversee the opening of a new location.
o Managed over 30 people, including intense training on menu items,
company policies, procedures and expectations for success.
o Promoted sales increase though cross-marketing ventures with local
businesses.
o Supported local non-profits with the use of fund-raising and other
programs.
Houston West Chamber of Commerce - Houston, TX February 2003 to February
2004
Member and Community Relations
Responsibilities Included:
o Ensured consistent and smooth day-to-day operations of office
through answering phones, ordering supplies and overseeing daily
procedures and functions.
o Aided in creating events for members and community.
o Worked on special tasks for President/C.E.O. such as City Council
Candidate Forum, Mayoral Candidate Forum, Let's Bowl Task Force,
and various other committees.
Education and Computer Skills:
Rogers State University, Bartlesville - Currently enrolled; seeking
Bachelors In Business Administration - Accounting. Expected graduation
date of August 2014.
Rogers State University, Bartlesville - Associates in Business
Administration - Accounting. July 2012.
Experience in Microsoft Office and several Internet based programs. General
knowledge of computer hardware and networking.
Contact this candidate