Customer Service Manager

Delmark A. Ramirez

Villa #** Al Mirqab St. Al Nasser Doha, State of Qatar

Cell No.: +974********

Email: **.**********@*****.***

PROFILE

Has around 10 years total experience of outstanding performance with more than 8 years GCC experience.

QUALIFICATIONS

High School ( March 1997-2001 )

Lopez National Comprehensive High School

Secondary Level

Computer Course ( Jul – Dec 2012 )

Microsoft Access

Information Technology

Electrical Technology ( 2001 – 2003 )

College of Technology

Polytechnic University of the Philippines

TRAININGS / SEMINARS

• Introduction of Emergency Preparedness, Philippine Association of Safety Engineers – Qatar, Nov 2013

• Emergency Preparedness in case of fire, Philippine Association of Safety Engineers – Qatar, Nov 2013

• Extreme Heat Temperature, Philippine Association of Safety Engineers – Qatar, Nov 2013

• Earthquake and Political crisis, Philippine Association of Safety Engineers – Qatar, Nov 2013

• Understanding Hazard and Risk, Philippine Association of Safety Engineers – Qatar, Mar 2012

• Fire Safety & Prevention, Philippine Association of Safety Engineers – Qatar, Mar 2012

• Manual Handling & Back Safety, Philippine Association of Safety Engineers – Qatar, Mar 2012

• 5S of Housekeeping, Philippine Association of Safety Engineers – Qatar, Mar 2012

• Workplace Ergonomics, Philippine Association of Safety Engineers – Qatar, Mar 2012

• Health & Well-being and Dental care, Philippine Association of Safety Engineers – Qatar, Mar 2012

PERSONAL DETAILS

Date of Birth: September 5, 1984

Marital Status: Married

Nationality: Filipino

Languages Known: Filipino (Mother Language), English and Basic Arabic

EMPLOYMENT HISTORY

Jul 2005 – Present

Engineering Rebar Factory

(Cut and Bent Steel Reinforcement)

Production Supervisor / Foreman / Shift-in-charge

Jul 2010 – Present

• Directly reporting to the Production Head / Manager

• Plans, directs, supervises, and coordinates activities in the operation of the production

• Ensures that the products meet all company quality and quantity requirements

• Reviews schedules and production orders

• Maintains quality service by establishing and enforcing organization standards

• Responsible for ensuring smooth and effective running of the equipment, evaluation of new equipment and techniques

• Supervises the loading and unloading the materials

• Daily production report and machine breakdown report

• Responsible in checking the daily time records

• Supports all Machine operators

• Trains the operators on how to read the drawing and dimensions

Store Clerk

Jun 2009 – Jun 2010

• Responsible for the accurate checking and receiving of materials from the suppliers

• Communicated information regarding product availability and information

• Organized merchandise pricing and coding

• Responsible for printing delivery note

• Daily inventory and quantity report

Loading Supervisor

Oct 2007 – May 2009

• Was directly reporting to the Production Supervisor / Shift-in-Charge

• Supervised production progress and product loading as well as the activities of assigned operators on shift

• Carried out inspection during duty to identify and detect faults and rectify according to guidelines

• Ensured to inform line manager of abnormalities affecting the loading operation

• Maintained all policy and procedures documents for reference

• Received and checked substandard items

Machine Operator (Overhead Crane, Shearline, Bending, CNC)

Jul 2005 – Sep 2007

• Prepared the machine for each production task.

• Performed tests to ensure the machine is properly set and operates for normal production.

• Monitored equipment to ensure proper function throughout the production process.

• Operate overhead crane to move, assemble and select material to be fabricated or shipped.

• Responsible to supply all cutting and bending machine.

• Responsible for the loading and unloading of the finish product.

• Arranged the entire finish product in order.

• Operate a bending machine to bend reinforcing steel bars to specified shape.

• Operate a shearing machine to cut reinforcing steel bars to specific lenghts.

• Maintain the shop or designated area in a clean and safe manner.

• Perform other duties as directed by the supervisor.

Sales Utility Clerk

Jul 2004 – Dec 2004

Strategic Firm, Inc. SM City Lucena, Philippines

• Responsible for executing efficient and effective customer service

• Monitored and checked delivery of stocks

• Assisted in the inventory of merchandise

• Maintained the cleanliness of the display area

• Prepared day-to-day sales report

• Performed other duties as assigned

Electrician

Mar 2003 – May 2003 (On the job training)

RS Gloria Electrical Engineering Co., Quezon City, Philippines

• Installed, tested and maintained electrical wiring, equipment, appliances, etc.

• Diagnosed malfunctions using test equipment and hand tools

• Inspected circuit breakers, transformers or other components

• Advised management of any error, adjustments, etc.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

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