Manager Customer Service
Resume:
ZACHARY S. HADDOCK
**** **** *****, ********, ** 30907
*******.*******@*****.***
Objective
I am seeking employment in a company that I can use my skill set and work experience for the greater good of the company. I
am interested in long term employment so that I may grow within the company. My attention to detail and dedication to work
makes me a strong candidate for this position.
Education
• Carl Harrison High School Graduate, Class of 2005, Kennesaw, Georgia
• Information Management technical school graduate United States Air Force Training (Apr 2006) Keesler AFB, Mississippi
• Airman Leadership School Graduate (Feb 2011) Shaw AFB, South Carolina
• 42 Credit Hours towards Information Management Associates Degree, Community College of the Air Force
Professional Skill
• Skilled in time management, Customer service, ability to type 45+ words per minute
• Possess a current Secret Security Clearance (since 2006)
• Ability to lead up to 75 personnel, Directly supervising 5+
• Proficient in Windows-based software to include Microsoft Office Suite and Microsoft SharePoint, Toolset task management
system, Google Earth, Defense Travel System, Air Force Records Management System
Air Force Specialty Description (Primary Duties)
• Focal point to reach Senior Level Manager via Phone, Greets and assists person or persons whom have appointments with
organizational leadership and management
• Upholds customs, courtesies, and bearing on daily basis, Impeccable dress and appearance, Upholds professionalism at all
times, ability to establish rapport and credibility with customers
• Data and reports coordination-guarantees 100% on time completion rate for tasks, reports, and awards
• Responds to Department of the Air Force related request for information as needed
• Tracks and edits performance reports, awards, decorations, and correspondence packages requiring Senior Level Managers
actions and coordination
Professional Experience
U.S. Air Force Fort Gordon, Georgia
Commander’s Executive Non-Commissioned Officer/Executive Assistant July 2013-Present
• Provides operational and administrative support to organizational leadership and management to include Senior Level Manager
and Co-Manager
• Procures lodging, transportation, and per diem for organizational leadership and managements business travel
• Organizes meetings and related hospitality for high level Air Force and distinguished visitors
• Oversees and facilitates Privacy Act and Freedom of Information Act program and continuity
• Coordinates and edits organizational leadership and management calendar
• Lead manager for functional area records management program, conducts inspections and training for records custodians
• Responsible for two weekly staff meetings; develops and organizes information and slides
U.S. Air Force Kunsan Air Base, Republic of Korea
Commander’s Executive Non-Commissioned Officer/Executive Assistant July 2012-July 2013
• Responsible for Information Management and Knowledge Operations for 13 Wing Staff Agencies sole focal point
• Operational security manager preformed weekly briefings and trained 100+ members on security measures
• Generated and tracked 350+ performance reports and 30+ decorations and awards packages ensured 99% on time rate
• Expedited and validated 150+ computer accounts as Lead Information Assurance Manager reduced processing time 60%
• Oversaw the management of the military leave program expertly tracked 55 authorizations reduced processing time
• Created Wing Staff Agencies first software license program created 5 + continuity binders and kept software updated
• Managed all in and out actions for Staff Agencies ensures Personnel information and records updates for 116 members
U.S. Air Force Shaw AFB, South Carolina
Non-Commissioned Officer in Charge of Commander Support Staff Nov 2010-July 2012
• Established distribution and document control process for Senior Level Manager
• Developed SharePoint site for unit; uploaded slide shows weekly for Plans and Scheduling meetings
• Performs clerical duties supporting leadership and management, Ensures availability for decision making actions
• Accountable for members records and update actions, Customer service representative to 1.8K personnel assigned to group
• Built first Software Licensing program for Aircraft Maintenance unit-100% rating on compliance Inspection
• Directly Supervised 6 Subordinates; managed all personnel issues to include training, moral/welfare, and discipline
• Assessed and questioned subordinates daily on the Career Development courses for skill upgrades and career progression
• Conducted Staff Assistance inspections on 22 offices and corrected 4 Minor discrepancies receiving an outstanding rating
U.S. Air Force Kandahar Air Field, Afghanistan
International Security Assistance Force May 2010-Nov 2010
• Solely responsible for recovering media device with information used by Criminal Investigation Division for war crime trial
• Issued and ordered over 200 citations during Law and Order Operations while assigned to Kandahar Air Field, Afghanistan
• Assisted in largest Kandahar Air Field synthetic marijuana ring bust, located crucial evidence for irrefutable case
• Provided confinement cell security and transportation for capital crime pre-trial prisoner
• Recognized as crucial Fire Team member and informal leader of 4 personnel-involved in 3 fire fight with zero lost lives
• Awarded with Army Achievement medal for actions taken during 2 Multifaceted hostile ground attacks
• Response force during attack with rockets, small arms fire, and suicide bombers; 7 enemies killed in action
U.S. Air Force Shaw AFB, South Carolina
Commander’s Executive/Executive Assistant Jun 2008-May2010
• Government Purchase Cardholder purchased $5k in office supplies and equipment supporting unit
• Primary Records Manager ensured all files were maintained in accordance with disposition and destruction schedules
• Responsible for management of 78 computer systems, laptops, and digital senders valued in excess of $180K
• Completed manual audits of 22 Personal Identification files, authored new storage and sign in and out procedures
• Directly supported Senior Level Manager, maintained calendar, built presentations and ensured message was clearly relayed
U.S. Air Force Robins AFB, Georgia
Client Support Administrator Mar 2006-Jun 2008
• Directly supported Senior Level Manager, updated 59 weekly staff meetings ensured commander always prepared
• Provided computer support for unit of 101 personnel, ensured network security compliance for all systems
• Client Support Administrator for 98 computer systems and network equipment valued in excess of $225K
• Records Custodian, maintained member personal information with zero FOIA and Privacy act violations
• Oversaw drug demand reduction program, 100% member notification on-time, ensured program ran successfully
• Assisted 43 member with online Common Access Card registration provided network, internet, and email security
Volunteer Work
• Little league baseball coach
• Volunteer assistant football coach for 11 and under recreation leagues
• Test proctor for local high schools for graduation exams
• Active in youth ministries, fellowship of christen athletes
Contact this candidate