Customer Service Manager

Lynette Kirtlan

** ********* ********, *********, *** 1JY

Home Tel: 019**-******

Mobile Tel: 078**-******

**************@*****.**.**

CAREER PROFILE

An enthusiastic and self motivated assistant manager with over twenty years

experience, with the drive, determination and ability to ensure a

restaurant operates efficiently and within targets. Energetic and flexible

with a track record of building good communication skills with both

colleagues and customers. Good knowledge of the catering industry its

working practices including health and safety and diversity issues. I

accomplished ten years managerial experience to include training in twelve

sites and front of house training opening new concepts. I am keen to find a

challenging position within a successful organisation where I will be able

to further develop my management skills.

KEY SKILLS

. Strong written and verbal communication skills, able to brief

confidently at all levels.

. Forward thinking and dynamic with a "can do" responsible attitude

towards all work aspects.

. Ability to handle pressure, proficient delegation, ability to work to

deadlines and accept multiple taskings.

. Hard working team player with the capability to work as an effective

team member.

. Flexible with the ability to quickly learn new skills, embrace change

and adapt to new environments.

. Team player with skills and experience to train staff

. Experienced people manager

. Proven track record of maintaining accurate records

. Customer focused with a ability to put customer first

CAREER HISTORY:

Work Experience Feb

2014

Worcester College of Technology

Attended a (JCP) sponsored training course at Worcester College of

Technology. Course syllabus included employability skills, hospitality

training and a one week work placement at Ostlers Restaurant, Worcester.

During the course the following qualifications were completed:

. Food Hygiene Level 2 Qualification.

. NCFE Employability Skills Qualification.

. First Aid, Customer Service, Health & Safety Courses.

. Completed Units towards the Level 1 Hospitality and catering

qualification.

Sodexo Ltd, Worcester 2011 -

2013

Assistant Catering Business Manager

Responsible for assisting in the daily smooth running of the catering

department which included food preparation, serving customers, stock

rotation, food ordering, storage, security of company assets and

supervision of catering team. Other duties included ensuring that the

kitchen area and serving area was maintained to the correct food and

hygiene standards. Within this role I managed a team of four to five staff

part time and full time staff and was responsible for training, rotas,

signing timesheets as correct as well as general day to day personnel

issues. I was also responsible to cover the manager in their absence. My

main role also included dealing with customers and maintaining customer

satisfaction.

. Key achievements: Managed facility for four months in manager absence

Cooks Bakery

2008 -2011

Shop Assistant Manager

I was responsible for assisting in the day to day running of the shop

outlet which included food preparation, display and customer service. To

include opening and closing procedures, food ordering, stock rotation,

storage and maintaining accurate food safety records and to take charge in

managers absence

. Self Employed Industrial Cleaning Contractor 1998 -

2007

. Responsible for training and maintenance of all sites

. Housewife

1989 - 1998

. Various catering managerial and training posts

1979 - 1989

. Within Berni Inns and Wolverhampton and Dudley Breweries

I completed ten years in a managerial role with Berni Inns which also

included twelve months of delivering training and problem solving. This was

delivered in twelve individual sites and the training I delivered included:

. Restaurant/bar Service standards

. Health and Safety compliance

. Food hygiene compliance

. Brand Awareness

. Customer Service standards and operation

Additionally to the above I also accomplished front of house training with

Wolverhampton and Dudley Breweries which included:

. Preparing and producing brand and training manual

EDUCATIONAL HISTORY

Sion Hill Secondary, Kidderminster

. Completed Secondary Education

PROFESSIONAL QUALIFICATIONS

. Training Skills one, two and three

VOCATIONAL TRAINING RECEIVED

. Health and Safety Awareness

. Food/personal Hygiene

. Customer awareness

PERSONAL INFORMATION

I enjoy cooking, gardening and keeping my mind in focus by crossword puzzle

solving

References available on request.

Contact this candidate