Customer Service Sales

CV

Name: Sharon Somers

Address: ** ********* ****, ***** ****, Birmingham, B44 9AP

Email: ****************@*******.**.**

Tel: 012*-***-**** Mobile: 079********

Key Attributes

Possess over 7 years’ experience working within a HR/ Recruitment role for Marks & Spencer Used to dealing with employee and staff queries on a regular basis Offer support to Management and all employees Accustomed to planning and prioritising workload to meet deadlines Experience in coordinating recruitment, following procedures and company policies. Customer Service and sales skills both face to face and over the telephone Train new and existing employees – Manual Handling refresher courses – Qualified first aider

in store. Computer literate, working knowledge of Word, Excel and PowerPoint

Qualifications

O – Level English Cache Level 2 Teaching Assistant Cache Level 3 Teaching Assistant

Work History Marks & Spencer – OCT 2006 – To Present Regional Recruitment Coordinator/Sales Advisor – Currently working in a customer focused environment my daily duties include:

Liaise with management within the region regarding new vacancies and then advertising

them online Recruit using role play method / interviewing candidates / shortlist successful candidates Check all eligibility to work documents Input all successful candidates onto the M&S payroll which then attaches to the position Coordinate all inductions for new employees Conduct and assist onsite all new store openings HR – deal with payroll queries Coordinate all staffing changes Reporting all absence documents and generating reports to head office and payroll Deal with pension queries General HR and admin duties Training – keeping all training records and documentation accurate and up to date Business Involvement Group (BIG) – employees point of call if needed Manual Handling – making sure all staff are legal and compliant with health and safety

procedures

References available on request

Contact this candidate