Customer Service Administrative Assistant

Susan Knox

Sales Service Representative

Stanfield, NC

*********@*****.*** - 704/322-1831

Clerical or administrative assistant position in an organization where outstanding organizational skills, strong

business planning strategies, multi-tasking environment and excellent computer skills are valued. I have vast

experience in most phases of day to day operations, including office management down to billing of invoices.

Proactive, dedicated and organized professional with more than 20 years experience. My skills include billing,

creatively developing and executing business plans and strategies, customer service, inventory control and

administrative assistant duties.

WORK EXPERIENCE

Sales Service Representative

Domtar Paper Company - Fort Mill, SC - 2008 to 2014

Fort Mill, SC

Planning Department

Working with converting facilities in ordering and planning parent paper rolls to be available for conversion

into smaller rolls for customers. This included order entry of both facility's and customer orders. Also included

watching inventory and job lotting excess aged paper rolls or older converted rolls not used. Use of SAP, MRP,

and BaaN utilized to keep data within system current.

Sales Service Representative

Worked with Midwest Regional Accounts enter orders for stock and manufacturing special sized items whether

in sheets or rolls. Interacted with Purchasing personnel at Merchant level via phone and email ensuring

they had up-to- date information to meet their client's needs surrounding press dates of orders, questions

surrounding manufactured items, stock items, tracking shipments and arranging expedited shipments.

Resolution of claims within a 24 hours period, most being resolved within 8 hours.

In both positions with this company, I consistently and professionally developed and maintained relationships

and support with customers, our mills and departments within our company. Maintained a team atmosphere

surrounding the company and our business relationships.

Administrative Assistant to VP of Marketing

CEO, Inc - Concord, NC - 2006 to 2007

Ran Daily and monthly reports, Daily Out of Stock, monthly/weekly product sales tracking, reports showing

percentage increase/decrease in products sales, various tracking of customer and product usage and trends.

Ran reports on bonus/salary for department employees, employees service levels, etc.

Created weekly flyer specials for each section of merchandising, proteins, poultry, seafood, produce, desserts,

dry goods, equipment and supplies, using PrintShop program

Ran reports using Business Objects of various sales and merchandising trends for different or by product

numbers.

Prepared and typed correspondence to brokers, vendors, and internal departmental letters

Distributed mail, reports, supplies as needed. Ordered and maintained certain levels of supplies for

interdepartmental use.

Answered phones for VP, arranged travel, and kept itinerary and scheduled appointments of meetings,

maintained vacation schedules for department.

Helped various department employees with computer problems, knowledge, and implementation.

Banquet Server

Cabarrus Country Club - Concord, NC - 2005 to 2006

Banquet Serving

Served during parties and weddings; events scheduled for Country Club

Cleared Tables during events as needed to maintain clean comfortable atmosphere for guests

Helped set up tables/rooms prior to guests arrival and tear down upon completion of the event.

Customer Service Representative

Fun-Tees - Concord, NC - 2004 to 2006

In direct contact with six accounts helping to implement orders from inception to shipping

Billing of invoices and freight charges, insuring discounts and prorated rates were applied

Billed commercial invoices for international shipping and prepared all documents for NAFTA invoices and

inspection

Input orders, tracked from the knitting floor, dyeing, cutting, print, sewing, packaging to shipping from El

Salvador and Mexico

Insured correct labels, hangtags, price tags, and any embellishments were ordered and correct

Directed warehouse when and what quantities to ship and helped arrange transportation for same

Provided accounts with Work in Process reports so they could see order progression thru our plants

Settled claims against orders

Liaison between customer and all plant personnel such as production and planning

Kept perpetual inventory on 9 styles owned partially by company, along with order entry of bulk, griege, and

production orders for the same

Backup for several accounts handled by others

Prepare Commercial Invoices and Country of Origin paperwork for international orders

Monitor fallout to irregulars and replace knit lots as necessary

Inventory Control Manager

Adorn, LLC - New London, NC - 2002 to 2004

Inventory Control - began as temporary assignment

Responsible for all incoming/outgoing inventory posting

Computer entry of all production and production times for employees

Responsible for physical counts posting, adjustments of inventory produced and received

Billed companies for time and use of our labor and checked after invoiced for accuracy

Checked/adjusted inventories on weekly basis

Implemented new ways of tracking and computing information in Excel

Assigned receiver numbers and posted all deliveries

Performed daily counts of vinyl, MDF, particle board and fiber boards.

Business Planning Specialist

Levi Strauss & Co - Charlotte, NC - 1986 to 1999

Served as customer service for all store (240 stores) personnel and Corporate Buyers to resolve problems

with shipping and sales

Created business plans, utilizing Excel and PowerPoint for the entire chain of stores for their corporate office.

Assisted in implementation of those same business plans

Tracked sales of product for stores, preparing reports by store of percentage increase increase/decrease

Created year-end report by store of yearly sales by division, this year vs. last year, and % +/- same period

last year.

Prepared weekly, monthly and yearly reports for internal use as well as reports generated specifically for clients

Used Excel extensively for planning and tracking short and long term business plans

Served as customer service to stores and Buyers to resolve problems with shipping and sales

Stayed current on computer programs and assisted in training of other personnel

Reported sales trends of various products carried in stores to help make decisions on future product programs

Assisted National Sales Manager in planning meetings and preparing reports and correspondence for top level

management

Served as Administrative Assistant, Receptionist, Division Purchasing, Office Manager, LAN Administrator and

the Lucent Technologies Phone Administrator

EDUCATION

Certificate

Stanly Technical Institute - Albemarle, NC

1999 to 2000

Accounting

Stanly Technical Institute - Albemarle, NC

1978

Certificate

Stanly Technical Institute - Albemarle, NC

SKILLS

MS Office applications, quick learner of new software and processes, excellent followup, quick problem

solver, inventory control, attention to detail, order entry, customer service, administrative assistant, good

communicative skills, team player

Contact this candidate