Customer Service Management
Resume:
ANDREW O. JOSEPH
** ******* *****, ********, *.Y. 12550
*******@*.***.***
EDUCATION
Rochester Institute of Technology, Schools of Business, Rochester, N.Y May 2012
Bachelor of Science, Marketing
Certificate of Minor, Management and Spanish
SKILLS
Ad-Hoc Analyses and Reports, Marketing Analysis, Economics, Accounting, Microsoft Excel, Powerpoint & Word,
Outlook, Photoshop, Corporate Finance, Statistics, IT Database Management, OS (Mac and PC), Windows 7, Active
Directory, SEO Analytics. Personal Strengths: Problem Solver, Multi-tasker and Detail Oriented.
PROFESSIONAL EXPERIENCE
September 2013 – March 2014
Operations Specialist Federal Express, Montgomery, N.Y.
Analyzed records and documents to verify accuracy with manifests and invoices of incoming/outgoing shipments
Conferred with management to rectify problem and compliance issues
Computed space, shipping and storage availability by utilizing established databases to maximize cost savings
Liaised with carrier representatives to expedite and facilitate established processes, to improve operations
Reviewed, reconciled, and annotated documents, such as work orders, bills of lading, and shipping orders to
accommodate a seamless transition of materials
Determined shipping method for materials, using knowledge of shipping procedures, routes, and rates.
November 2012 – June 2013
Inventory Specialist Staples Inc., Montgomery, N.Y.
Utilized Enterprise Resourcing Planning management software to manage weekly cycle counts of inventory
Updated database system by inputting account issues, returns, receipts of new materials, and back orders
Adhered to strict accounting procedures inputting essential data on all materials handled
Created, managed, and adapted strategies to improve the overall functionality of the operating system to improve
utilization goals.
September 2009 – August 2012
IT/Operations Specialist Rochester Institute of Technology, Rochester, N.Y.
Managed/maintained/improved the general functionality of RIT’s 18 DSS computer lab facilities
Coordinated lab staffing,oversaw 200 student staff, scheduled over 100 shifts a day, and trained student employees
Facilitate weekly management meetings by preparing statistical reports and PowerPoint presentations
Troubleshoot hardware, software, and network issues, Install/reinstall applications as needed
Provided Tier 1 and Tier 2 customer support and advice for a wide variety of information technology needs
Assisted student users via remote login and active directory to reset passwords or course registration
Constantly delivered exceptional customer service by building a strong, positive relationship with R.I.T faculty and
student community.
LEADERSHIP
Publicity Director - Society of African American Business Students, Rochester, N.Y. February 2010 – May 2012
Managed 100% of the organization’s marketing, that included creating posters/flyers for events, managing social
media websites, attending committee hearings, and hosting social events on/off campus
Interacted with the student population to develop beneficial programs in order to execute our goals of increasing the
organization’s membership.
EXTRACURRICULAR ACTIVITIES
November 2007 – May 2010
Radio Host for WITR 89.7 - Rochester Institute of Technology, Rochester, N.Y.
Increased the public awareness of R.I.T by hosting live radio shows for the Rochester community and R.I.T campus
Utilized marketing methodologies to increase the radio stations online and radio fan base by approximately 30%.
December 2009 – May 2011
Volunteer Community Outreach, Rochester, N.Y.
Participated in various community development programs by helping in food program distribution and partaking in
neighborhood project cleanup.
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