ANDREW O. JOSEPH

** ******* *****, ********, *.Y. 12550

313-***-****

acdhg5@r.postjobfree.com

EDUCATION

Rochester Institute of Technology, Schools of Business, Rochester, N.Y May 2012

Bachelor of Science, Marketing

Certificate of Minor, Management and Spanish

SKILLS

Ad-Hoc Analyses and Reports, Marketing Analysis, Economics, Accounting, Microsoft Excel, Powerpoint & Word,

Outlook, Photoshop, Corporate Finance, Statistics, IT Database Management, OS (Mac and PC), Windows 7, Active

Directory, SEO Analytics. Personal Strengths: Problem Solver, Multi-tasker and Detail Oriented.

PROFESSIONAL EXPERIENCE

September 2013 – March 2014

Operations Specialist Federal Express, Montgomery, N.Y.

Analyzed records and documents to verify accuracy with manifests and invoices of incoming/outgoing shipments

Conferred with management to rectify problem and compliance issues

Computed space, shipping and storage availability by utilizing established databases to maximize cost savings

Liaised with carrier representatives to expedite and facilitate established processes, to improve operations

Reviewed, reconciled, and annotated documents, such as work orders, bills of lading, and shipping orders to

accommodate a seamless transition of materials

Determined shipping method for materials, using knowledge of shipping procedures, routes, and rates.

November 2012 – June 2013

Inventory Specialist Staples Inc., Montgomery, N.Y.

Utilized Enterprise Resourcing Planning management software to manage weekly cycle counts of inventory

Updated database system by inputting account issues, returns, receipts of new materials, and back orders

Adhered to strict accounting procedures inputting essential data on all materials handled

Created, managed, and adapted strategies to improve the overall functionality of the operating system to improve

utilization goals.

September 2009 – August 2012

IT/Operations Specialist Rochester Institute of Technology, Rochester, N.Y.

Managed/maintained/improved the general functionality of RIT’s 18 DSS computer lab facilities

Coordinated lab staffing,oversaw 200 student staff, scheduled over 100 shifts a day, and trained student employees

Facilitate weekly management meetings by preparing statistical reports and PowerPoint presentations

Troubleshoot hardware, software, and network issues, Install/reinstall applications as needed

Provided Tier 1 and Tier 2 customer support and advice for a wide variety of information technology needs

Assisted student users via remote login and active directory to reset passwords or course registration

Constantly delivered exceptional customer service by building a strong, positive relationship with R.I.T faculty and

student community.

LEADERSHIP

Publicity Director - Society of African American Business Students, Rochester, N.Y. February 2010 – May 2012

Managed 100% of the organization’s marketing, that included creating posters/flyers for events, managing social

media websites, attending committee hearings, and hosting social events on/off campus

Interacted with the student population to develop beneficial programs in order to execute our goals of increasing the

organization’s membership.

EXTRACURRICULAR ACTIVITIES

November 2007 – May 2010

Radio Host for WITR 89.7 - Rochester Institute of Technology, Rochester, N.Y.

Increased the public awareness of R.I.T by hosting live radio shows for the Rochester community and R.I.T campus

Utilized marketing methodologies to increase the radio stations online and radio fan base by approximately 30%.

December 2009 – May 2011

Volunteer Community Outreach, Rochester, N.Y.

Participated in various community development programs by helping in food program distribution and partaking in

neighborhood project cleanup.

Contact this candidate