Customer Service Sales
Resume:
Syreeta McGee
Houston, Texas 77096
Cellular 832-***-****
********@*****.***
Profile
A professional with 11 years of experience in customer service, marketing, sales, and program management.
A strategic and creative thinker with effective communication and writing skills.
Detail-oriented and experienced in multi-task management.
Proven ability to develop strong client relationships quickly and to promote teamwork.
Adept at working in fast-paced environment demanding strong organizational, leadership and interpersonal skills.
Highly trustworthy, ethical and discreet, committed to exceptional customer service and driven by challenges.
Confident and poised in interactions with all ages and levels of individuals.
Experience
Ocwen Financial, Llc, Houston, TX
Customer Care Coordinator, August 2012 - Present
Customer Service Representative for Specialty Mortgage Servicer that works with performing and non performing borrowers,
answers general loan servicing questions
payment processing
makes and take collections calls to delinquent borrowers
modification processing
HELOC loan processing
clerical support to the office
Cardtronics, LLC, Houston, TX
Night Shift Assistant Manager, February 1, 2011 – august 2012
Responsible assisting agents with technical ATM support and customer service calls when an agent appears to need assistance.
Utilizing EiManager, Core, Excel and Service portals to provide technical trouble shooting, as well as testing ATM equipment and surveillance tools to provide expeditious resolutions
Monitoring queue and tracking inbound calls. Keeping agents aware of inbound calls (100-200 per rep), calls waiting, abandonment rate, etc.
Managing by being visible to answer questions.
Creating excel spreadsheet reports as a breakdown of the past week’s monitoring and performance summary of the team.
Direct supervision of 15-25 employees
Maintaining files on each agents as they relate to attendance, production, and review
Cardtronics, LLC, Houston, TX
Customer Service Representative, April 2008 – February 1, 2011
Responsible for handling 100+ calls daily
Providing accurate information to both internal and external Cardtronics customers on all inbound and outbound calls
Utilizing EiManager, Core, Excel and Service portals to provide technical trouble shooting, as well as testing ATM equipment and surveillance tools to provide expeditious resolutions.
Gospel Truth News, Houston, TX
Account Executive, August 2007 - February 2008
Responsible for meeting with new clients and growing the depth of business within our current client base within specific industries.
Attended sales appointments set by the inside sales team, created winning proposals based on our client needs analysis, and closed sales for our team.
Conn's, Houston, TX
Sales Representative, 2006 – August 2007
Ensured the highest levels of customer service and satisfaction.
Established quotas and managed performance to meet sales goals of $50,000 thousand per month
Proved performer with demonstrated ability to gain account loyalty and win preferential treatment for products, achieving an 87% success rate.
Housing Authority of New Orleans, New Orleans, LA
Assistant Marketing Associate, 2002 – 2006
Drafted promotional campaign materials, including print, radio, television, and Internet publications, significantly enhancing on time delivery performance.
Scheduled venues, hired caterers, set menus, arranged for special equipment needs, booked hotel accommodations, and distributed promotional material.
Scheduled and coordinated all media presentations and industry appearances by senior management.
Coordinated fund-raising activities and assisted with writing grant proposals.
Housing Authority of New Orleans, New Orleans, LA
Administrative Coordinator, 2001 – 2002
A major housing services agency in metropolitan New Orleans:
Managed all administrative facets of Communications Department including electronic coordination and scheduling.
Performed various clerical and administrative duties for the agency including scheduling appointments and meetings, providing public information on programs, typing, filing, faxing, and answering phones.
Planned airport pick-ups, flights, and hotel reservations, which resulted in 32% efficiency increase.
Education
B.A., Mass Communications, (graduation Tbd)
Tulane University, New Orleans, LA
Skills
Customer Relationship Management
Team Building and Management
High Volume Schedule Maintenance
Travel Itinerary Management
Written and Verbal Communication
MS Word, Excel, Great Plains, PowerPoint, CORE and Project
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