Customer Service Office
Resume:
Katia Machado
***** ** **** ** *** * Miami Florida 33175 Tel: 786-***-**** ************@*****.***
OBJECTIVE: Seeking a career where I may utilize my administrative and technical skills for the growth of the organization.
PROFILE:
* Typing 45 w.p.m
* Microsoft Windows
* Microsoft Office Suite – Advanced Level
* Microsoft Outlook and Lotus Notes
* Internet Applications Proficiency
* QuickBooks Proficiency
* SAP Software Proficiency
* Strong blingual skills, both written and spoken, in Spanish and English
* Highly organized and efficient in fast-paced multitasking environments, able to prioritize effectively to accomplish objectives with creativity and enthusiasm
EDUCATION: Durham College, Toronto, Canada
Business Administration Diploma - 2007
George Brown College, Toronto, Canada
Computer Programmer Diploma - 2004
Durham College, Toronto, Canada
Microsoft Office Certification, 2000
University of Havana, Cuba
Lengua Inglesa (English Language) – 1999
WORK EXPERIENCE:
Jan 2014 – Present Blumaq Corp, Miami, FL
Receptionist
* Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries
* Maintained safe and clean reception area by complying with procedures, rules, and regulations
* Developed and maintained a current and accurate filing system
* Coordinated the repair and maintenance of office equipment
* Organized and prioritized mail and other incoming information
* Coordinated all customer orders including shipping documents as needed
* Designed and developed spreadsheets and forms as needed
* Created purchase orders in a timely manner among other duties upon request
Jan 2011 – Sep 2013 National Hose, Toronto, Canada
Office Administrative
* Performed administrative functions including answering telephone calls, booking appointments, organizing catering services and conference rooms
* Ordered supplies and kept control of inventory
* Prepared expense reports, verified cheque requisitions, invoiced clients, liaised with the finance department for any outstanding payments including salary issues
* Prepared letters, presentations and reports; kept central files and binders
* Ensured guests hotel rooms are booked and confirmed along with special services they may entail during their stay
* Assisted with employee relocation and/or international travel, arranged accommodations and ensured hotel rooms were booked and confirmed along with any other special services during their stay
* Verified employment references and conducted interviews
* Organized company events, Christmas parties, farewells to employees among others
Sep 2004 – Dec 2009 JumpTv Inc. Toronto, Canada
Office Manager
* Ensured the smooth operation of the office by managing daily operations
* Researched, coordinated and put together a corporate travel deal that saved the company over $ 50,000K a year in travel & accommodation expenses
* Successful coordination and implementation of the office move with active negotiation and supervision of contractors and trades within budget and timeline
* Liaised with finance department for any outstanding payments, as well as to review and approve all office expenses
* Ordered office supplies within budget, ensure all equipment is operational and maintained inventories
* Organized broadcast voice mail conference calls weekly
* Assisted with employee relocations and/or international travel and arranging accommodations
Oct 1999 – Sep 2004 Minacs Worldwide, Ontario, Canada
Customer Service Representative
* Handled inbound calls within the defined customer service level agreement
* Responsible for handling assigned issues and providing problem resolution
* Logged effectively and comprehensibly calls details
* Ensured that Shift Team Leader were aware of all open issues and their respective severity levels
* Escalated unresolved calls to the On-Duty Team Leader and notified the escalations contacts
* Provided solutions to customers issues through problem duplication and investigation
References are available upon request
Contact this candidate