Customer Service Sales

Judine Dawkins

** ********* ********

Brampton, ON, L7A 1T3

Tel: 647-***-**** Email: *************@*****.**

EDUCATION

Humber College Institute of Technology and Advance Learning September 2012-Present

Toronto, ON

Program: Tourism and Hospitality Management

SKILLS

• Five years of customer service experience

• Excellent computer skills, experience in MS word, Outlook, Excel etc.

• Energetic and self-motivated individual with strong work ethics

• Able to work independently or on a team

• Knowledge of the ‘Opera’ system.

• Certified in Customer Service, Smart Serve and Food Safety

• Certified in CPR

• Prud’homme Beer Certification level 1

PERSONAL ATTRIBUTES

•Strong communication skills: professional in appearance and fluent in English.

•Active listening skills and able to write clear, concise reports.

•Excellent results with an enthusiastic awareness of confidentiality.

•Reliable to work independently yet comfortable working in a team to provide the best

client service.

• Able to multi-task and handle the competing demands of a busy company.

• Customer service focused.

WORK EXPERIENCE

Wendy’s Brampton, ON September 2011-January

2014

Quality fast food made the way you want it.

Position: Cashier/Sales Rep

• Interact and take customers’ orders

• Accept all payments from guest

• Ensure quality food is being served to every guest

Crowne Plaza Hotel Toronto Airport January-May 2012

Your comfort and success are paramount

Position: Accounts Receivable assistant

• Accounts receivable modules ensuring system proficiency and compliance to data

standards.

• Ensured purchase orders, receiving and invoices are matched.

• Handled delay flights and restaurant payment receipts

Burger King Brampton, ON August 2010-September

2011

Food, speed and excellent customer service

Position: Cashier/Sales Rep

• Provided correct training methods to new employees

• Assigned crew members to their shifts position

• Trained and supervised staff to ensured work is done properly

Canadian Tire Brampton, ON August 2009-August 2010

Providing great customer experience in all areas

Position: CSR/Sales Rep

• Built a loyal customer base by using sales approach

• Handled customer inquiries and complaints as to ensure excellent service

• Greeted customers and discuss quality and quantity of merchandise

A&P Brampton, ON July 2008- August 2009

Third largest grocery store in Canada

Position: Cashier

• Prepared sales and accept cash, credit card and automatic debit payments

• Provided friendly advice to customers as well as promoted merchandise

• Maintained a clean and orderly environment

VOLUNTEER

Sheraton Hotel and Conference Centre January 2014- April 2014

Human Resource Assistant Intern

• Administrative duties such as filing

• Plan and execute events

• Work closely with other departments.

Cooperative Education (Special Education Teacher) February 2011-May 2011

• Greeted and motivate students in the morning

• Handled students complain and solve daily issues that may arise

• Helped students with daily work and supervise other classes

References available upon request

Contact this candidate