Project Manager Quality Assurance
Resume:
DEBBIE CONTARDI
Summary
• Resourceful, customer focused technical writer with expert ability to lead and secure executive endorsement for
software/hardware development and media initiatives.
• Effective communicator with demonstrated talent in writing, and cross functional, multi national team building and
leadership.
• Possess documented record of simultaneously managing multiple projects to on schedule and on budget completion.
• Business and technology alliance builder with strong business acumen and proven technical, organizational, multi
tasking, and research skills.
Technology
• Software: Sharepoint, MS Office 07, MS Word, Excel, PowerPoint, MS Project, MS Access, Project Workbench,
HTML, Interleaf, FrameMaker, Framemaker with SGML, Adobe Illustrator, Front Page, Dreamweaver, PVCS
Version Manager, Visio, Word Perfect, Robo Help, Corel, Oracle, SQL Server, Mercury Test Tools including
WinRunner, TestDirector, LoadRunner, and Quick Test Pro, Lotus Notes, and many others.
• Hardware: Scanners, IBM PC/Mainframes, IBM 3800, 3812, 3820, 4216, 3827, 6670, Canon LBP/10 and the IBM
3825, HP700, Macintosh/Apple Computers, ECRM Scanner, Minolta Scanners, Hewlett Packard Laser Printers, Sun
690 and 670, NCR 3550, Linographic Printers, QMS Postscript Printers, LAN Networks, TCP/IP, Plotters, Pyramid
7000, and various STK hardware products.
• Programming Languages: XML, HTML, Java, Cobol, JCL, DOS, APL, REXX, TSO, MVS, VM, CICS, UNIX, C+
+, FileSave, SQL, AFT, LINCS, RJE, ISPF, and VI
Professional Experience
ACI Worldwide – Charlotte, NC March 2013 – Present
Senior Technical Writer
• Tested Online Banking and Retail Banking software to verify accuracy of information and created examples and
screen shots that were included in documentation.
• Responsible for reviewing customer and employee online banking and retail documentation, online help and user
interfaces and make recommendations for revisions.
• Analyzed and gather information from a variety of resources (including SME’s, User Interface, and co workers) to
determine material required for both print and online help.
• Maintained high level of integrity utilizing style guides
• Interfaced with internal and external Subject Matter Experts (SMEs), including Software Engineers, Developers, and
Quality Assurance members.
• Utilized Author It, Jira, Wiki, Web ex, Share Point, Word, Visio, Excel, XMetal, CMS, Axure.
Professional Experience
UGC/AIG (Consultant) – Winston Salem, NC September 2012 – December 2012
Senior Technical Writer
• Business Analysis of requirements for FRB Audit
• Created Data Center procedure documents for various Infrastructure areas including: INTEL, AIX/UNIX, iSeries,
DBA, Network, WebAdmin, Disaster Recovery, etc
• Documents included RunBooks, Capacity Monitoring, Patching, and Operations
• Conferred with Infrastructure staff to establish technical specifications and to determine subject material.
• Maintained records and files of work and revisions.
• Edited, standardized, and made changes to material prepared by other writers or establishment personnel.
• Organized material and completed writing assignments according to set standards regarding order, clarity,
conciseness, style, and terminology.
ACI Worldwide – Charlotte, NC May 2011 – April 2012
Senior Technical Writer
• Tested Online Banking and Retail Banking software to verify accuracy of information and created examples and
screen shots that were included in documentation.
• Responsible for reviewing customer and employee online banking and retail documentation, online help and user
interfaces and make recommendations for revisions.
• Analyzed and gather information from a variety of resources (including SME’s, User Interface, and co workers) to
determine material required for both print and online help.
• Maintained high level of integrity utilizing style guides
• Interfaced with internal and external Subject Matter Experts (SMEs), including Software Engineers, Developers, and
Quality Assurance members.
• Utilized Author It, Jira, Wiki, Web ex, Share Point, Word, Visio, Excel.
Wells Fargo – Charlotte, NC 2010 – 2011
Senior Technical Writer
• Analyzed current documentation and made recommendations for the best approach for creating and editing technical
documentation.
• Responsible for the finalization of the Major Business Objective (MBO) document and Year End Report for OSSM.
• Analyzed and gathered information from a variety of resources (including reports, SME’s and co workers).
• Evaluate and analyze audit policies and procedures and make recommendations for improvement.
• Composed, revised, and edited documentation for Open System Storage Management (OSSM).
• Responsible for the finalization of the Major Business Objective (MBO) document and Year End Report for OSSM.
• Maintained high level of integrity utilizing style guides.
• Utilized and maintained documents in internal databases.
• Interfaced with internal and external Subject Matter Experts (SMEs).
• Updated and maintained IT Process documentation within the scope of OSSM.
Triskelion Design and Technical Writing – Evergreen, CO 2008 – 2010
Graphic and Web Designer and Technical Writer
• Designed, produced, and edited musical compact disc (CD) cover.
• Designed, produced, and maintained websites.
• Designed and produced sales brochures.
• Updated miscellaneous technical user and training guides.
IBM – Boulder, CO 2005 2008
Senior Technical Writer
• Composed, revised, edited QA’d Process Improvement Manuals (PIMs) for various clients.
• Utilized and maintained documents in internal databases (Sharepoint).
• Incorporated Contract information into PIMs for use by Data Center Administrators.
• Designed and developed reports for internal customers.
• Maintained high level of integrity utilizing style guides.
• Utilized ISO 9000 principles.
• Interfaced with internal and external Subject Matter Experts (SMEs).
• Updated and maintained IT Process documentation scope varied from Data Center to Security.
HP Fort Collins, CO 2002 2004
Senior Technical Writer
• Composed, revised, and edited Media Operations documentation targeted for Data Center Operators.
• Analyzed data and reported findings to management.
• Coordinated layout and organization of document.
• Tested Media Operations software to verify accuracy of information and created examples and screen shots that were
included in documentation.
• Created diagrams/illustrations utilizing Visio and Illustrator.
• Created Online Help using Robo Help.
• Required the ability to gather information from software developers and translate it into a final published document.
• Production of documents was with the utilization of a Windows environment running Frame Maker with SMGL
publishing software.
• Utilized ISO 9000 principles.
First Data Corporation – Englewood, CO 1995 2002
Senior Technical Writer/Team Lead
• Developed the Technical Writing department through analysis of the departmental and project requirements.
• Designed and developed all style guides, templates, document retention system, production and shipment of
documents to the IRS and SEC.
• Utilized ISO 9000 principles.
• Project Manager responsible for interviewing and hiring and managing a six person documentation team.
• Created project plan integrated with the overall IT plan for documentation requirements, timelines, and resource
requirements.
• Developed departmental policies with regards to the maintenance of the required documentation.
• Composed, revised, and edited software development documentation for an Electronic Federal Taxpayer Payment
System (EFTPS).
• Responsible for developing and driving project plan, budget, scope of project, scheduling, etc.
• Directed the production of a Systems Operations and Maintenance Manual, User's Guide, Training Manual, and
Training Materials.
• Delivered a complete set of required analysis and design documents as per clients' requirements.
• Set up project library including online directory structure and physical files.
• Designed documentation style and packaging.
• Researched and developed a Document Control/Maintenance Procedure using PVCS Version Manger.
• Utilized Active Directory Domain Services to manage users, computers, groups, printers, and applications.
• Assembled project plan for the documentation team and updated as required by Senior Project Manager.
• Responsible for all Year 2000 documentation, directory structure, standards, naming conventions, including
maintenance of project library.
• Updated Oracle database documentation as required by various business units.
• Designing and developing Intranet web pages for several Business Units utilizing Web Design software, some of
which include: HTML, Java, Dreamweaver.
• Responsible for managing multiple projects with regard to tasks being complete, on time, and past due.
Spatial Technology – Boulder, CO 1993 1995
Technical Writer
• Composed, revised, and edited geometric (3D) modeling software documentation targeted for application
developers.
• Coordinate layout and organization of document.
• Test C++ code within a test harness environment to verify accuracy of information and create examples that are
included in documentation.
• Required the ability to gather information from software developers and translate it into a final published document.
• Production of documents was with the utilization of an HP700 UNIX X Windows environment running Interleaf
desktop publishing software.
Education
• University of Colorado Boulder, CO 1992 Continuing Ed. Commercial Design
• Regis College Denver, Co.1990 (4.0 GPA) Career Development
• Front Range Community College Westminster, CO.1983 1985 (3.85 GPA) Programming and Accounting
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