Customer Service Medical
Resume:
JUDY PATTERSON
Orangevale, CA 95662
*************@*****.***
OBJECTIVE
To obtain a position with a growing company that offers a lot of room for development, will provide me
the opportunity to utilize current skills that I have gained throughout my work and educational
experiences.
SKILLS
• Type 40 wpm
• Experienced with Microsoft Office, Including Word, Excel, Access, PowerPoint and Outlook
• Knowledge of records management
• Positive telephone skills
• Medical Management programs
• ICD-9, CPT, HCPCS coding
• Appointment Scheduling
• Filing
• Patient and Insurance Information
• Copays
• 10-key
• Oral and written communications
• Positive attitude, motivated, and organized
• Excellent Customer service skills
EDUCATION/CERTIFICATION
2009 – 2011 Heald College Rancho Cordova, CA
Medical Office Administration
Director’s Awards
2008-2012 American Heart Association Sacramento, CA
BLS/ CPR Adult and Child Certification
2007-2012 State of California Sacramento, CA
Nursing Assistant Certification
2001-2001 U C Davis Medical Center Sacramento, CA
Customer Service Training Certification
1990-1991 Gaylen College Fresno, CA
Medical Assisting Degree
JUDY PATTERSON
8883 Greenhalgh Lane
Orangevale, CA 95662
*************@*****.***
VOLUNTEER WORK
• Red Cross Blood drives every Saturday for one year
• Blood Pressure Clinic at the Medicine Shop every Saturday for one year
LANGUAGE
• English
• American Sign Language
EMPLOYMENT
January, 2013 – April 2013 H & R Block Fair Oaks, CA
Seasonal Client Service Professional
Responsible for opening office, prepare for the day by placing marketing items out such as signs,
Balloons, coffee ECT. Make sure office supplies are stocked, and everything is ready for tax
professionals when they arrive. Welcome clients, identify and address the client’s needs, interact
with clients in person or via telephone through inbound and outbound calls. Schedule and
confirm appointments, check clients in, match clients to tax professional, manage client flow in
office.
Routinely balance cash register, collect payments, fax, and file, verify Fed and state approvals for
each clients file and help tax professionals as needed.
June, 2008 – March 2012 Private Home Health Care West Sacramento, CA
Part-Time Home Health Care Provider
I performed a variety of duties for client as requested by client’s daughter in-law, such as running errands,
Accompany client to doctors office, provide transportation, assistance and companionship, administer prescribed
Oral medication underwritten direction of physician, maintain records of patient care, condition, progress, and
Problems, provide help moving in and out of bed, baths, wheelchair, automobiles and with dressing and
Grooming, provide client and family with emotional support, changed bed linen ECT, prepared and serve meals
For client, check clients pulse, temperature and respiration.
April, 2007- February, 2012 J.D. Construction Sacramento, CA
Part-time Office Assistant
Responsibilities include: Scheduling appointments, preparing all paperwork for owner such as billing statements,
job bids, answer telephones, fax, file, order supply’s, pick up and deliver supply’s as needed.
May, 2007-February, 2009 Folsom Convalescent Hospital Folsom, CA
Certified Nursing Assistant
Assisted residents to maintain personal cleanliness, bathing, oral hygiene, grooming. Provided nourishment.
Assisted residents with elimination / incontinence care, mobility, transferring and positioning. Arranged daily
activities, arts and crafts, music, and bingo. Reported all changes in residents to charge nurse, took vitals, I&O’s,
answered call lights, documented all information in residents charts, preformed duties assigned by the charge
nurse.
JUDY PATTERSON
8883 Greenhalgh Lane
Orangevale, CA 95662
*************@*****.***
March, 2001 – August 2001 U C Davis Medical Center Sacramento, CA
Temp Patient Care Coordinator
E.R. Registration / Staffing – Bed control. I collected patient information both personal and Insurance, verified
information, prepared paperwork for E.R. staff, answered telephones, collected co-pays, took messages, faxed,
filed wrote daily notes regarding patients, entered all information into computer, scheduled nurses and put patients
in rooms.
December, 1996 – November, 1999 Rainbow Casino Wendover, NV
Auditor
I audited all forms of paperwork throughout the casino, keno, change booths, the vault, made sure all money and
paperwork matched and if they did not find out why and fix it, prepared all paperwork and labels for bill
validation readings, entered all information into computer, wrote and filed daily reports.
April 1992 – October 1996 Doctor Param Fogoora Fresno, CA
Front Office Medical Assistant
I prepared patients files, collected patients personal and Insurance information, scheduled appointments, answered
multi phone lines, collected co-pays, filed, faxed, called patients for appointment reminders, assisted preparing
patients to receive heart monitors.
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