Customer Service Representative

Talisha L. Tufts

*********@*****.***

**** ***-***** ** 614-***-**** Cell

Columbus, Ohio 43232 614-***-****

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Customer Service Representative

Highly motivated professional demonstrating commitment and team work. Possesses a diverse

background in customer service, Strong, willing worker. Eager, helpful team

player. Career oriented; also works well independently. Essentially thrive in a fast-paced environment

with natural leadership skills. A solid decision maker, with the ability to define a problem and

resolving conflict. Easily develop a climate of teamwork and cooperation. Key knowledge, skills,

values and experiences include, but are not limited to:

● 2 Years Experience In AS400 System ● Type 55 WPM

● 4 Years of Telephone operations/Business Administration

● Certified Interactive Multi-Media ● Exercise safe work practices

● Exceptional Customer Service Skills

PROFESSIONAL EXPERIENCE

Customer Service

Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills.

Solicit sales of new or additional services or products.

Check to ensure that appropriate changes were made to resolve customers' problems.

Provide Customer Satisfaction in a fast paced environment

EMPLOYMENT HISTORY

Jc Penney Logistics Center 2013 - Now

Nationwide Mutual Insurance Company Columbus, Ohio 2013 – 2013

Sygma Network Columbus, Ohio 2013- 2013

Teleperformance Columbus, Ohio 2010 -2013

Giant Eagle Supermarket Columbus, Ohio 2011-

2011

EDUCATION

Columbus Alternative High School Graduate-Columbus, Ohio Received-

2011

VOLUNTEER EXPERIENCE

Fair Alternative Elementary School Columbus, Ohio 2008-2009

Volunteer Concession Stand

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

• Counsel and provide guidance to students regarding personal, academic, vocational, or

behavioral issues.

• File and maintain records.

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