Customer Service Sales
Resume:
Allishia Wiggins
Charlotte, NC 28269
Phone: 704-***-****
E-mail: ********.*******@***.***.**.**
Objective
Seeking a position in Customer Service where my extensive experience will
be further developed and utilized to expand the company's brand name.
Education
August 24, 2002 to June 10, 2004, Diploma, Hopewell High School
June 14, 2004 to August 10, 2006, Associate Degree Central Piedmont
Community College
Work Experience
August 16, 2003 to June 10, 2005 ASEP Assistant Teacher and Clerical
David Cox Elementary
Providing a variety of developmentally; appropriate materials and
activities for children. Interact frequently, affectionately, and
respectfully with children. Respond to parent/guardian concerns and
comments, and interest. An experienced secretary with a proven track record
of successfully, managing simultaneous projects and meeting deadlines
consistently and accurately. A strong administrative background coupled
with excellent computer skills facilitates the provision of complete
secretarial support.
June 16, 2005 to August 24, 2004 Cashier / Customer Service Associate
Blooms Grocery Store
Receive payments by cash, check, credit cards, vouchers or automatic
debits. Count money in cash drawers at the beginning of shifts to ensure
that amounts are correct and that there is adequate change. Greet customers
entering establishment. Keep periodic balance sheets of amounts and number
transactions. Compile and maintain non-monetary reports and records.
Answer customers questions, and provide information on procedures or
policies.
August 24, 2006 to Present ASEP Associate Teacher
University Meadows Elementary
Providing a variety of developmentally appropriate materials and activities
for children. Interact frequently, affectionately, and respectfully with
children. Respond to parent/guardian concerns and comments, and interest.
Become very familiar with ages and stages of development for the children
under my care. Follow all safety and health rules while supervising all
children at all times; whether working with a small or large group. I will
assist in the arrangement of space for well organized activity areas. I
will thoroughly inspect the environment where the children play, and keep
it clean and safe. I will participate in the teaching team through
communication and curriculum planning.
November 12, 2006 to August 27, 2008 Receptionist
North End Tire and Auto
Greeting customers; offering them refreshments and directing them to the
right person.
Answer queries. Answering calls and taking messages. Screening phone calls;
keeping the reception area tidy. Documenting customers who come into the
dealership. Noting basic demographic information and contact information.
September 21, 2009 to June 6, 2011 Before School Lead Teacher
Croft Community School
Making sure that parents are caught with there payment and receipting
checks, doing annually monthly reports, typing up monthly newsletters,
turning in payroll downtown, making sure we meet deadlines when work is
due, scheduling fire drills, making sure that we maintain compliance with
the staff to child ratio, and keeping updated file work on children and
staff.
March 21, 2012 to December 31, 2012 Cashier
Bi-Lo
. Greet customers as they arrive and direct them to merchandise they
need
. Assist customers with buying decisions when required
. Operate cash register and adding machine in order to manage cash for
sold items
. Calculate discounts as appropriate
. Tag items for price and expiry date
. Stock items when required
. Balance all transaction at the end of the day for cash reconciliation
October 8, 2012 to December 30, 2012 Seasonal Cashier
Toys R Us
. Provided customer and personnel assistance
. handled cash intake, trained new hires, and maintained the sales
floor
. Managed customer product returns and exchanges, and answered any
questions regarding return policy
. Responsible for stocking, arranging floor displays, and
opening/closing procedures
. Greeted patrons at door and assisted in retrieving their items
. Skilled at operating computerized cash registers, scanners, and other
POS systems
September 21, 2011 to Present Site Coordinator
Bradley Middle School
. Assumes primary responsibilities for the quality of the program at the
school site, insuring a safe, nurturing and enriching environment.
. Maintain staff schedule, arranges field trips and order supplies.
. Acts as program liaison with school day staff parent liaison
. Confers with parents and act as primary liaison
. Conducts regular staff meeting, nurtures creativity and professional
growth in staff
. Facilitates and coordinates special program activities and work of
community resource persons.
. Assist in the selection of staff and their evaluation.
. Arranges for substitute teachers and orients new and substitute
teachers.
. Assures that school, state licensing and ASEP policies and procedures
are properly followed.
. Collect weekly payments, record them on a daily ledger, and drop off
money for weekly deposit to the bank.
. Email monthly reports that are due by the 2nd of each month.
November 13, 2013- January 10, 2014 Sales Floor Team Associate
Target
. Give assistance to the front end Associates with cost checks
. Maneuver the register when required
. Follow appropriate procedures for handling claims goods
. Answer Customer calls quickly
. Maintain a correctly merchandised department through zoning the
department
. Ensure the merchandise is correctly signed and priced
. Provide outstanding Customer Service by: practicing a 3 Meter Rule
. Help Customers in finding commodities
. Answer register calls quickly
. Remain well-informed regarding all areas of the store
Languages
English and some Spanish
Computer Skills
Microsoft works, excel, money, publisher, word, outlook and power point.
Licenses and Certificates
North Carolina Early Childhood Credentials, Basic School Age Care
Certificate, First Aid and CPR Certified and current, Diversity Phases I
thru IV, Playground Safety, and Sacers.
References
Robyn Efird, ASEP Site Coordinator, University Meadows Elementary, 704-322-
2425
Jennifer Tampa, ASEP Program Assistant, Professional Development Center,
LaRhonda Dawkins, ASEP Site Coordinator, David Cox Rd Elementary, 980-343-
6540
Contact this candidate