Marketing, Logistics, Sales, Customer Service

EXPERIENBENJAMIN ADAMS

*** ***** **** ******, ** 16002

520-***-****, ***.****.*****@*****.***

EXPERIENCED ANAYLITICS & MARKETING PROFESSIONAL

AREAS OF EXPERTISE

Research and Analysis - Data Mining - Strategic Planning - Project Management - Logistics Management - Budget Management - Personnel Management - Database Management - Event Coordination - Procedure Refinement - Professional Writing - Press Releases - Customer Relations Management - Social Media Marketing

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Word, Excel, Access, PowerPoint), Electronics Soldering, Overhead Crane Operation, Blueprint & Technical Schematic Interpretation, Forklift Operation, Logistics Platforms (M1, Agile, Argus), CRM Platforms (Salesforce, AllClients, GLES, VMWare), Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver), SharePoint, Lexis/Nexus, Oracle Database Platforms (DB SE1, DB XE), Analytics Platforms (Reactive Intelligence, Vertica, Google)

EDUCATION & CREDENTIALS

AAS Computer Sciences, Intelligence Operations, (Summa Cum Laude)

Cochise College, Douglas, AZ 2009

BA Business Management, (Magna Cum Laude)

California University of Pennsylvania, California, PA 2004

PROFESSIONAL TRAINING & CERTIFICATIONS

Manufacturing Skills Standards Council (MSSC): Productions Technician Certification, March 2014

PROFESSIONAL EXPERIENCE

Active Duty United States Army (Enlisted) 2007 to 2013

Military Occupation Service (MOS): 35F, All Source Intelligence Analyst

Lead Security Administration Specialist: United States Army, Fort Bragg, NC 2010-2013

- Supervised administration section of security office addressing all potential and actual security issues affecting the soldiers and property of US Army Special Operations unit and coordinating with higher echelons.

- SGT/E-5, served as team leader with direct supervisory and training authority over 10 active duty soldiers.

- Oversaw compliance with personnel and physical security protocols, while acting as lead author in revisions to units Standard Operating Procedures to exceed DOD policy changes of all essential security matters without effecting mission time tables and command directives.

- Oversaw the handling of logistical issues for intelligence related equipment being shipped to units deployed on assignment around the globe.

- Coordinate and conduct comprehensive analytical research of data complex security topics both independently and as part of a team providing leadership with insight on multiple current and long-term threat analysis.

- Served as unit’s primary authority in the procurement of country visas and other documents for personnel on assignment, coordinating directly with Defense of Department, State Department, and Foreign Embassies.

- Supervised creation and implementation of centralized personnel tracking database, which compiled all potential and actual security data related to individual clearance status and requirements for over 2,500 personnel.

- Oversaw refinement of internal network security procedures streamlining the process for reporting of any potential security breaches dependent on the network location and amounts of data involved.

- Engaged in daily analysis of direct source intelligence data reviewing assigned classification and report concerns or potential issues to original classification authority.

- Oversaw negotiation with government contractor for the purchase and installation of biometric security system.

Lead Intelligence Analyst: United States Army, Fort Bragg, NC 2008-2010

- Leveraged superior analytical skill to review intelligence, transforming raw data into time-critical briefings on a daily basis and actionable reports in support of unit missions.

- Researched, gathered, interpreted, and distributed acquired information in the form of over 500+ individual intelligence products focused on areas of threat awareness, force protection, indicators and warnings (I&W), CIED, COIN, and targeting, while supplying analytical support for senior military leaders.

o Produced multiple individual whitepapers covering a wide range of topics.

- Learned and worked in multiple fields of intelligence analysis including statistical, combined data, sourcing, predictive and trend analysis.

- A demonstrated record of achievement marked by the exercise of full accountability for military equipment valued in excess of $1,500,000 without a single incident of loss or misplacement.

- Directed handling of logistical issues for assigned equipment in support of operations around the globe.

- Oversaw procurement of over $400,000 in new equipment and other gear for operational readiness through GSA and other contractors to facilitate full intelligence production and mission capabilities.

- Assisted in mentoring new Intelligence Analysts as to units Tactics Techniques and Procedures, providing training in effective analysis and product production methods.

Basic and Advanced Individual Training (Various Locations) 2007-2008

North American Marketing Coordinator: Sagem- Interstar, Pnc., Dorval, QP, Canada 2006-2007

- Responsible for the lead role in evaluating each tradeshow and submitting written recommendations to executive management regarding reasons for attendance with proposed budget to make final determination.

- Coordinated all facets of company attendance, with accountability for budget administration and attendance list customized for each event in coordination with Vice President of Sales and other department heads .

- Served as on-site supervisor for all personnel in attendance providing written reports about personnel activates and providing follow-up reports to executive management after each event addressing specific information.

- Coordinated all logistical issues related to shipping and movement of four different tradeshow booths with equipment to the different events while handling multiple collateral redesigns and messaging changes for each specific tradeshow depending on the venues focus. (i.e. healthcare, legal, technology, etc…)

- Developed and deployed innovative and effective “Out with the Old. Into the E!” Marketing strategy to promote the company’s integrated VoIP faxsever concept to specific clients and potential customers.

- Delivered a 21% reduction in the total tradeshow marketing budget, while outperforming all corporate targets for tradeshow attendance and budget performance for six consecutive months.

- Interviewed, Hired, Trained and managed multiple temporary personnel to improve the utilization of sales personnel and assist in drawing increases in visitor traffic to booth as larger tradeshows.

- Conducted follow-up contact with perspective clients from tradeshows to provide follow-up and further gauge interest clients to create an in-road for sales team to do additional follow-up.

- Effectively negotiated agreements with partner companies to conduct cross promotional campaigns at multiple partner attended events, yielding an average 18% increase of product sales and improved overall visibility of products at events company was not directly attending.

Assistant Technical Sales Manager: Specialized Communications, Smithsburg, MD 2005-2006

- Ensured overall quality of the customer experience and service level at this leading provider of professional grade audio/visual service, repair, rentals and sales.

- Addressed daily multiple inquiries; by phone and e-mail, regarding the types and availability of products, in addition to submitting written sales proposals, estimates and various documentation with clients.

- Located different avenues to promote corporate brand and created marketing strategies to promote new products in development in order to expand knowledge to various consumer outlets.

- Provided follow-up to online inquires to the company website by potential customers through direct contact (cold/warm calling) to guage level of interest and provide additional information.

- Contributed to human resources functions by interviewing potential hires and training new employees.

- Led the sales department as a top performer, producing a monthly average of $20,000 in sales and increasing service department profits by 20% over a six month period.

- Assisted in creation of company sales lead database through use of CRM platform while helping to expand the methods of lead generation with social media and online tutorials to help grow recognition.

- Reduced the production time on assembly of in house products by half through the development of a more efficient assembly process in addition to refining quality assurance practices.

PRIOR WORK HISTORY

Marketing Specialist / Tradeshow Coordinator, QOVIA INC., Frederick, MD 2004-2005

Data/Research Analyst, CALIFORNIA UNIVERSITY OF PA., California, PA 2002-2004

Assistant Store Manager, BROOKSTONE. Pittsburgh,PA 2000-2001

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