Administrative Assistant Customer Service

Henrietta Joanne Pires

* ****** ** *, ******** ON, L6X 0T6 E: *********.*****@*****.*** P: 647-***-****

SUMMARY OF QUALIFICATIONS

Organized and detailed-oriented Administrative assistant, providing thorough and skillful administrative

support to Senior executives

Exceptional multi-tasking and communication skills, sensitive to the needs of internal and external

stakeholders

Excellent attention to detail, critical thinking and problem-solving skills

High level of motivation and initiative beyond scope to accomplish tasks and improve efficiency

Ability to work independently as well as a team player

Deep passion to learn new tasks and acquire new skills

SPECIAL SKILLS

Customer service Ownership of records Transcribing dictation

Letter drafting Event coordination Staff training

Mail handling Travel logistics Confidentiality

Multicultural interaction Office procedures Supplies management

COMPUTER SKILLS

Microsoft Office Suite including Excel and Access Quick books Oracle

RELATED WORK EXPERIENCE

MICRO CONSULTING – Administrative Assistant MAY 2011 - PRESENT

ACHEIVEMENTS

- Proven record to build positive relationships with internal and external stakeholders at all organizational

levels

- Created and owned procedures, manuals and process forms to efficiently manage work flow while delivering

results in a timely manner

- Proactively seeking ways to improve positive impact and effectiveness of business processes

EXPERIENCE

- Partner with internal management to provide an understanding of customer profiles on a daily basis

- Liaise with clients on projects, orders and other related inquires

- Work in a fast past environment while maintaining accuracy of recording and reporting of critical information

such as purchase orders, production runs, maintenance schedules

- Schedule daily tasks including Production runs to ensure timely delivery of final products

- Provide support to purchasing manager on costing strategies of raw materials

- Prepare shipping documentation for all customer orders

- Support finance in payroll preparation as well as invoice approvals based on purchase orders

GEORGE BROWN COLLEGE NOV 2010 – APR 2011

ACHEIVEMENTS

- Successfully reconciled and cleared outstanding accounts receivable aging schedule

EXPERIENCE

- Managed student relations in reference to course fees and semester fees and resolved any reconciling issues

by making adjustments to student accounts

- Prepared invoices, student refunds and collected payment from students

- Managed Accounts receivable aging and followed up on various customer accounts

CAMPUS LIVING CENTERS (SHERIDAN COLLEGE) APR 2007 – OCT 2010

ACHEIVEMENT S

- Recognised the need for and created the ‘Log Book’ as a communication tool between all front office staff

where all critical tasks were logged and assigned during each shift

EXPERIENCE

- Managed residential and hotel accommodations for students & guests as well as adhered to all hospitality

essentials

- Anticipated guests’ needs, responded promptly and acknowledged all guests

- Adhered to all cashiering procedures, including night audits and formulated payroll for staff

EDUCATION

DIPLOMA IN HUMAN RESOURCES – SHERIDAN INSTITUTE OF TECHNOLOGY & ADVANCE LEARNING

APRIL 2009

HOBBIES

Crafting, Photography, Illustrating, Biking

LANGUAGE SKILLS

Fluent in English & Hindi

REFERENCES

Available upon request

Contact this candidate