Manager Customer Service

Brenita April Ferguson

***** ********* ******, *****, ******* 33618

706-***-****(c)

***************@*****.***

OBJECTIVE

To become a member of a company that allows me to contribute and strengthen my customer service, organizational and interpersonal skills, as well as my ability to work both independently and as an integral member of a team.

EDUCATION

High School Diploma, June 2009

Westover Senior High School Fayetteville, North Carolina

Bachelors of Arts Business Administration Expected Graduation: May 2015

University of South Florida Tampa, Florida

Full Specialist License – Graduated February 2011

Manhattan Hair Academy

EXPERIENCE

Assistant Manager – Emerald Point Tampa Apartments

September 2012 – Present

• Assist with all reports including posting rents, delinquent rents, filing evictions, bills, renewals.

• Lease and show vacant apartments, secure lease renewals and ensure property generates a positive cash flow.

• Responsible for assisting property manager as needed on personnel details including hiring, training and scheduling. Act as property manager when needed.

• Respond to internet leads and sign calls.

• Show lease forms. Conduct move in and move out inspections.

• Obtain and run credit applications. Submit inspections.

Leasing Consultant- Emerald Point Tampa Apartments

March 2011 – September 2012

• Adheres to policies related to leasing and sales policies such as greeting and meeting prospective residents, touring of apartments and community, closing techniques and customer follow-up.

• Answers telephone professionally and assists caller with inquiries

• Closing the sale, processing applications within 24-48 hours, typing leases

•Collects and secures rental and individually metered utility payments

•Working knowledge of Fair Housing Laws

•Responsible for proper maintenance of all resident and property files per company standards

•Maintains a minimum closing ratio of 33%,

•Property Boss Solutions Programs

•Lexis Nexis Background Screening

•Follow up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in.

Early Childcare Teacher

Roston Family Center Tampa, Florida

April 2010 –Feb 2012

• Ensure children are meeting their curriculum objectives, developmentally appropriate practice and program philosophy

• Sales Experience. Showing parents advantages or enrolling their student

• Answer multi line phone system, filing, and data entry

• Meet the emotional, social, physical and cognitive needs of each child

• Meet all applicable licensing regulations

Daycare Center Receptionist/Early Childcare Teacher

Santa Fe Drive Daycare Fayetteville, North Carolina June 2007 – April 2010

• Keep accurate attendance records/ Maintain vendor drop off logs

• Answer multi line phone system

• Greet parents and provided potential new parent center tours

• Sales Experience. Showing parents advantages or enrolling their student

• Assist owner with day to day operations

• Meet all applicable licensing regulations

Home Valley Healthcare Fayetteville, North Carolina

June 2008 – August 2009

• Home Assistance – Baths, Feeding, Hygiene, walking assistance

• First Aid & CPR certified

COMPUTER SKILLS

Web Searching, Data Entry, Microsoft Word, AMSI, Onsite and Resident Pay/Property Solution Program Microsoft Outlook, Microsoft Excel

REFERENCES AVAILABLE UPON REQUEST

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