Sales Manager
Resume:
S* B** RR * Thorsby AB T0C 2P0 Email:*****@*****.***
“Do what you can, with what you have, where you are” - a quotation from Theodore
Roosevelt, is my recipe for success. Appointed full-time manager of a chain restaurant
while in high school, I still graduated with my high school diploma. The experience
taught me hard work is rewarding.
Face-to-face customer service is a win-win opportunity, for the customer to make
concerns known, and for the vendor to resolve those concerns. The focused give-and-take
builds respect, trust, and loyalty, a solid foundation for a long-term, profitable. business
relationship.
For example, servicing a territory spanning Alberta, Saskatchewan, and Manitoba, I had
grown my business from one to six hospital accounts in Winnipeg alone. Across the
entire territory, sales and profitability returns have virtually doubled, in three years.
That growth reflects my work ethic, endless travel, and technical proficiency, as much as
my ability to schmooze customers. Being available and reliable, monitoring changes at
each account, keeps me ahead of the curve, and responsive to my customers’ needs, and
they value that.
I enjoy canvassing new clients, tailoring my solutions to their situations, and winning
orders. As a sales consultant, I opened a successful branch office for a BC office supply
firm. When the parent company closed, I was able to retain and build on my personal
customer base, as an independent supplier, for several prosperous years. I am equally
effective in a corporate boardroom, or directing an installation, hands-on, in a client’s
facility.
Personal service is the key: my flexibility in adapting corporate purchases to the needs
and tastes of individual end users, builds lasting satisfaction and positive feedback. Allied
with a major supplier, I won a major contract to supply the City of Kelowna, after a year
of intense negotiation, fending off serious competitive challenges. The relationship
created with that contract is still flourishing.
Accomplishments with Johnson Diversey included supervisor/Manager course in
Toronto, as well as qualified for 2009 Presidents Club and a trip to Panama City, Panama
My résumé details my education, experience, and problem solving and people skills. I am
committed to exceed your expectations at every opportunity. I will serve you very well.
Yours truly,
Ken Thomas
Ken Thomas (780) 389 - 4463
S6 B18 RR 2 Thorsby AB T0C 2P0 Email:*****@*****.***
PROFILE
Experienced, sales-oriented, with a technical background, as well as being an
independent Territory Manager. Extensive sales and project management background in
Office Furnishings as well as recruiting, hiring and training staff. Computer literate,
Telecommunications Journeyman, Instrumentation certificate, NAIT and High School
Diplomas. Outgoing, highly motivated team player. Initiating calls as well as having
proven negotiating and problem solving skills.
EXPERIENCE
Territory Manager Diversey Cda Edmonton Feb 2007 - Date
Service/sales of hospitality and healthcare accounts, gaining new accounts and increasing
sales of existing accounts To insure overall profitability and sales growth within defined
geographical region in central Alberta. Coordinate scheduling with installations.
Assisting customers with proper products for economical and environmental concerns as
well as being a team player by assisting co-workers when asked upon.
Aftermarket Service & Sales Account Manager RGO Office Products 2004 - 2007
Promoting aftermarket sales & service with both new & existing customers. Providing
pricing estimates, (office moves, reupholster, ergonomics, reconfigurations, etc). Manage
projects from start to finish, including all administrations requirements as well as a
resources network. Coordinate scheduling with installations and subcontractors as
required.
Certified Instrument Technician Mobile Instrument Service, Canada 2000 –Feb 2004
Independent contractor, responsible for territory management, sales and customer service,
Specializing in Medical Instrumentation inspection, maintenance and quality assurance,
Achieving 50% sales and profitability growth in Alberta-Saskatchewan-Manitoba
territory.
President Interior Business Furnishings Inc, Kelowna 1994 - 1999
Established independent office furnishings interior design, sales and installation
enterprise, Operational leadership, sales, sourcing and supply, negotiation, & project
management, Achieving up to $1 Million annual sales.
Sales Consultant Cooper’s Business Furnishings, Kelowna 1990 –
1994 Established new satellite office for established Vancouver Company, spearheading
Direct Sales, marketing initiatives, tendering, purchasing and project management.
Sales Consultant Sunsweet Fundraising, Vancouver 1987 - 1990
Networking to establish and support relationships with not-for-profit fundraising clients,
Supplying product, training and motivating client volunteers.
Telecommunications Journeyman City of Edmonton Telephones l975 - 1987
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Ken Thomas (780) 389 - 4463
S6 B18 RR 2 Thorsby AB T0C 2P0 Email:*****@*****.***
EDUCATION
Journeyman Telecommunications Technician N.A.I.T.
Grade 12 Diploma Bonnie Doon Composite High School, Edmonton
Various Sales Courses Classes, internet, Books, courses, etc
Supervisor/Manager Training: Johnson Diversey Inc, Oakville
PROFESSIONAL DEVELOPMENT
Instrumentation Certification Training, Bentley, Nevada
The ABCs of Selling as well as other Professional Sales seminars and workshops.
Many motivation books, media (CD’s DVD’s cassettes, etc) on selling and prospecting
COMPUTER SKILLS
Microsoft Office: Word, Excel, Access, Internet Explorer, Outlook Express.
Intuit QuickBooks. Microsoft Windows.
COMMUNITY INVOLVEMENT
Former ‘Big Brother’ Vancouver, BC
Kinsmen, Rotary, Chamber of Commerce, and BNI memberships
INTERESTS
Family activities. Golf. Canoeing. Camping. Woodcraft & furniture refinishing.
Consumer electronics servicing and repair. Completely restored classic Pinball machine.
REFERENCES
“During our business relationships, I have found Ken to be honest, dependable, and loyal.
His work ethics have always been to ensure that the customer’s expectations are filly
satisfied or exceeded... He is a tenacious reliable and motivated individual who
understands his responsibilities and accepts accountability for his performance”.
D. I. Nesdoly, CEO, Arteif Furniture Manufacturing Inc.
“We were very fortunate to be able to call on Ken and his crew... More often than not,
they worked weekends, and very long days, to ensure our offices would be ready for
business on a Monday morning... An absolutely tremendous effort by Ken and his staff
who never complained, and always had a smile on their faces”.
Darlene Wolney, Office Manager, Tolko Industries Ltd.
A complete list of references and certificates available upon request
Contact this candidate