Customer Service Sales
Resume:
Ayana Evans
***** ******** ******, *********, **** 44128
************@*****.***
SUMMARY OF QUALIFICATIONS & SKILLS
• Excellent customer service skills
• Cash Handling Skills
• Ability to perform some medical procedures
• General knowledge of CPT/ICD-9-CM Coding
• Great verbal and written communication
• Demonstrate the ability to work independently with little or no supervision
• Ability to use Microsoft Word 2008, PowerPoint, and Excel
• Driven and focused to achieve goals and complete task
• Strong problem solving skills
• Ability to work effectively as a team player or alone
EDUCATION
Bryant & Stratton College Parma, Oh 44130
Associates of Applied Science Degree Medical Assisting
Completion Date: December 2010
EXPERIENCE
National Cash Advance Maple Heights, Oh 44137 11/2013- Present
CSR
• Greeting customers with excellent customer service skills
• Proficient with cash handling, processing applications, handling incoming and
outgoing calls, filing, faxing, copying, data entry, Etc.
• Working with company daily products such as Tax Services, Money Gram, Prepaid
Cards, Small Pay Day Loans, Check Cashing
• Giving customers knowledge of products and services effectively
• Properly using company software eAdvantage and MoneyGram Software Delta
Works
Media Riders/Xerox/Nestle Solon, Oh 44139 6/2013-8/2013
Document Prep
• Prepared pension documents to be scanned using Kodak software
• Checked documents for Quality control using IBML software for great quality
• Worked with manager arranging employees’ data into excel sheets
Cleveland Clinic Cleveland, Oh 44195 3/2013-5/2013
PCNA
• Provided patients with excellent customer care and compassion
• Provided patients with ADL and comfort during their stay
• Charted every activity I provided for each patient
• Answered call lights for patients in a timely manner
• Emptied Foley’s, Ostomy bags, urinals, and measured I/O’s
• Provided reports for Nurses and other PCNA’s
• Built rapport with patients and patients family members
TRN Staffing/Swagelok Solon, Oh 44139 5/2012-3/2013
Assembler
• Assembly of Hand Tube Bender product line exceeding Count goals while
maintaining high quality products
• Demonstrated great teamwork while working with others in a cell environment
• Supported ESG Department Engineering in validation/verification of new M200
software- Compact flash & GP8 Boards
• Demonstrated the ability to work in multiple cells in ESG Assembly
• Ability to perform basic wiring and soldering to complete assembly
• Demonstrated high quality in the assembly and testing process
• Basic Knowledge of using Control (LIMA)
TJ Maxx Woodmere, Oh 4412211/2011-5/2012
Sales Associate
• Provided high customer service by meeting the customers’ needs with
professionalism and accuracy
• Proficient cash handling
• Responsible for processing sales and stocking merchandise
• Worked frontline dealing with customer transactions Purchases and Returns
University Hospital Orange Village, Oh 44122 10/2010-11/2010
Internal Medicine Group Internship
• Performed vital, Lab work, Blood draws, Injections, and accu-checks
• Demonstrated the ability to call in Prescriptions, return patient calls and check
voicemail
• Watched some front desk work
• Sat in on some doctor procedures
Contact this candidate