Administrative Assistant Human Resources
Resume:
Tika Justice ***********@*****.***
**** *. ***** ****** ********, NJ 08610
SUMMARY OF QUALIFICATIONS
A results oriented professional with strong analytical skills, attention to detail, and extensive experience administering
business programs. Proven success in supporting business functions with a dedication to meet the needs of the
organization. Excellent communicator with the ability to work with everyone, such as: senior management, vendors, and
customers. Leverages a systematic approach toward developing procedures to quickly resolve operational issues. Proficient
in critical analysis of technical requirements that quickly streamlines business operations. Excellent leadership skills with
the ability to organize/manage manpower to achieve the best results.
PROFESSIONAL EXPERIENCE
Merrill Lynch/Bank of America Hopewell, NJ
GWIM Senior Operations Representative 08/2011 – 11/2013
• Processes check deposits via the Check 21 DQ Edits system. Experience in validating and reviewing new items
that are processed daily within the Check 21 system; responsible for handling all on hold items. This also
requires checking accounts in bridge.
• Makes decisions about deposit exceptions that are not reviewed by a supervisor in a time sensitive environment.
Inputs reject information in Siebel as well as monitor rejection notifications in Siebel to determine reasons for
rejections (checks/deposits).
• Reviews deposits exceptions and elevates verifications, which include examples, such as: product edits and
validations, retirement contribution edits, IRA over contributions, closed accounts, account name on file does not
match deposit slip, OGC stop file exceptions, and MLCC equity access check verifications. This routinely
requires Branch Office contact at various levels (CA/FA/Cashier/CRM) in order to resolve exceptions. .
• Answer inbound calls for MSLN as back up for CMS Jacksonville, Florida.
• Also worked with CMA Operations check fraud detection Team to help out with over flow work.
Oracle, Inc. (Contract Position) Teaneck, NJ
Administrative Assistant 11/2009 – 12/2010
• Entered information into CRM system. Compared data from spreadsheets to ensure they match in CRM.
• Created Excel spreadsheets and pivot tables. Pulled accounts from 360 and entered in Oracle system.
• Answered a high volume of incoming phone calls; transferred all calls to the appropriate staff person.
• Handled filing, copying, and distribution of mail. Consistently ensured FedEx and UPS were picked up.
McGraw Hill Company Hightstown, NJ
Human Resource Change Specialist 10/2002 – 01/2009
• Performed complete, timely, and accurate maintenance of benefits and payroll data into the system.
• Assisted the team and manager. Worked on special projects for the director and other business units.
• Integrated Human Resources and Payroll Information system (LAWSON). Received, entered, and verified 150
200 documents daily. Forwarded documents to Benefits for their processing.
• Helped test and created procedures for HR ONE project and the new operating system. Processed HR
documents for new hires, terminations, worker compensation, and position changes for all employees.
• Maximized the use HR systems/software for entering employee information into a computerized database.
EDUCATION
The University of Phoenix – Bachelor in Human Services
The Cittone Institute – Degree in Help Desk Analyst 2000
COMPUTER SKILLS
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), QuickBooks, Bridge, Microsoft Windows, UNIX, ADP,
Internet Explorer, Publisher, Lawson, HRIS Systems, E time, Horizon and Java, Perl, Java Script, and HTML
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