Medical Assistant Customer Service

Zatasha Jones

**** ****** ****

Akron, Ohio *****

Phone: 330-***-****

**************@*****.***

Medical Assistant

A trustworthy, hard-working, and energetic Medical Assistant seeking a full

time and long term position with a growing healthcare provider. A people

person who learns quickly and is motivated to become a great asset to the

healthcare field. Offering the following qualifications:

Skills & Qualifications Medical Terminology Vital Signs

Anatomy & Physiology Injections

MediSoft Appointment Phlebotomy

Microsoft Office-Word EKGs

Excellent Customer Service Current CPR

Updating Medical Records Cash Handling

CMA (AAMA) Insurance Claims Forms

Answering Phones Current First Aide

Education Herzing University-Akron Campus, Akron, OH

Associate of Applied Science in Medical Assisting

Services

Courses concentrated in Clinical Assisting I & II,

Ethics & Health

Information Management, Keyboarding, Insurance

Claims &

Processing Adjudication.

. 180 hour externship

. Summa Health System, Internal Medicine, Akron, OH

Recent Work Experience

(10/10-11/11) Ebsco Teleservices, Akron, OH

Teleservices Representative (TSR)

. Processed up to 600 outbound calls per day for non-profit magazine

company.

. Consistently met and/or exceeded variable goals for each day &

program.

. Received "Most Improved Award" for call quality & "Year Anniversary

with Excellent Attendance.

. Coached & Mentored trainees on proper call etiquette.

(7/09-10/10) Maxim Healthcare Services, Akron, OH

Home Health Aide

. Provided home health services for 2-3 elderly clients per day

including light housework, laundry, meal preparation, and bathing

assistance.

. Accurately charted pertinent data for RN review.

. Frequently requested by clients.

. Developed excellent client rapport which led to great compliance with

health regiment.

(10/14- current) Digestive Wellness Center, Norton, OH

Certified Medical Assistant and Endoscopy Technician

(PRN)

. Assist Doctor while in the procedure room. Taking biopsies and vital

signs.

. Charting and scanning patient information.

. Post Procedure follow-up calls

. Clean and disinfect Endoscopy Scopes

Contact this candidate