Customer Service Sales
Resume:
Michael Joseph Doyle
Majestic Peak
**********@*****.***
Henderson, NV 89074
CAREER HISTORY
Senior Customer Service Representative, Pennsylvania Macaroni Company
****-****ent
Resolved customer escalations, balanced customers’ needs with company goals. Consistently received positive
feedback from customers and created repeat business by developing long-term relationships.
Prioritized, reviewed and condensed information for dissemination to staff
Assisted on-line sales consultants with product and system related questions
Researched and resolved complex inquiries and requests
Coached sales associates on methods and procedures as needed; Trained new hires on procedures and
protocols for CSR’s
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
Provided an elevated customer experience to generate a loyal clientele
General Manager,SinCityVIP; Las Vegas. NV
2009-2011
Drove client base sales and interfaced with key stakeholders in contract administration, implementation and client
services to ensure the achievement of revenue, profit and retention goals. Generated new online sales totaling 19%
in the first 6 months of employment.
Managed daily operations including sales, customer service, and marketing
Scheduled, directed and planned employee schedules and priorities
Organizing events to entertain new clients
Front Desk and VIP Services Representative, Rio Hotel; Las Vegas. NV
2007-2009
Ensured the highest possible level of service for VIP clientele including celebrities and high visibility Athletes.
Coordinated the process of receiving guests requests and resolving issues, ensuring an appropriate response and
guest satisfaction while maintaining the effective operation of the department utilizing Standard Operating
Procedures.
Coordinated events, reservations and special requests
Supervised employees and directed work priorities
Recognized as a top earner in commission for up sales as well as customer satisfaction feedback in
department’s monthly reviews
EDUCATION
Bachelor’s Degree, Education; Bethany, West Virginia 2007
CAREER PROFILE
Customer service professional with experience in the Hospitality industry. Dedicated to achieving customer
satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies
and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge,
professionalism, and integrity. Committed to quality client service and high professional standards. Focused and
solutions-oriented with the ability to consistently exceed both client and management goals. Proven strengths in
mediating mutually agreeable outcomes, combined with strategic business knowledge. Skilled in LMS (Lodging
Management System).
Provide the highest quality of service to the Promptly and effectively deal with guest
guest at all times complaints and requests
Michael Joseph Doyle
2065
Majestic Peak
**********@*****.***
Henderson, NV 89074
Have a thorough knowledge of emergency Ability to define client issues, collect data,
establish facts, and draw valid conclusions
and security procedures
Develop strong relationships with clients by
expediting complaint resolutions; make
Actively listens to customers, probes for
recommendations to resolve critical issues
clarification, and provides consultative
and errors or other recurring issues
guidance based upon customers individual
needs Maintain industry and product knowledge
Performs broad professional and advanced Complies with all policies, procedures, and
client services tasks to ensure client support business guidelines
and provide satisfaction through actions to Experienced Windows and Microsoft Office
avoid issues, prompt resolution of problems Products (Outlook, Word, Excel &
and develop relationships with clients PowerPoint)
through visits and telephone calls
Contact this candidate