Manager Quality Assurance

Diego Bosquez III

**** *. ******** ***., ****** CA 92882

951-***-****, *********@*****.***

Summary

Dedicated Technician focused on providing superior quality service and products, by

building an effective team base on cooperative communication.

Skills & Abilities

Customer service oriented Great troubleshooting skills

Strong attention to detail Responsible and reliable

Device interfacing knowledge Self-starter

Mass90, ACT, CRM and ASP knowledge Critical thinker

Microsoft Office proficiency Strong Electronics background

Decisive Good computer background

Experience

Technical Support Engineer 04/2000 to 06/2013

Entech Instruments Inc.

Simi Valley, CA

Quality Assurance Manager

Performed visual, and burn in (electronics) procedures on instruments as well as

manual and software testing.

Designed test parameters and checkout forms for each instrument to provide consistent

test results.

Reported test failures and suggestions for solutions to the production manager and

design engineers to make our instruments better.

Designed and built test stations for testing electronic boards and various cable

assemblies to insure replacement parts were tested prior to shipping out.

West Coast Service Manager

Phone Support and Field Service Technical manager

Responded to and resolved an average of five field service/support requests per day

Developed training materials and troubleshooting classes for Field Support Personnel

Trained in-house personnel to troubleshooting electronic problems in instrumentation

Started an exchange board program reselling repaired electronic boards (Green

program)

Technical Support Engineer

Provided phone support to US customers base and worldwide foreign technical support

offices

Built and maintained electronic board testing stations and cable testing rigs for

production department as well as programming EPROM’s and maintaining test

computers.

Technical writing – Wrote Training Materials and Technical Support Documents; Made

wiring drawings, cable diagrams, instrument installation drawings

Inventory - Maintained service stock of repaired parts for warranty and service contract

support customers.

Provided training for in-house personnel on troubleshooting electronic problems,

soldering classes, plumbing fittings (Swagelok, Parker, Compression, High pressure,

and Luer-lok), parts cleanliness and cleaning parts as required, safety requirements

using chemicals, and evacuation plan in case of an emergency

Assisted the Purchasing Manager sourcing new components and finding replacements

for obsolete or superseded electronic components

Tested new electronic boards and cable assemblies as needed

Repaired new and used electronic boards

Field Technical Support Specialist 10/1986 to 02/2000

OI Analytical (now Xylem) College Station, TX

Quality Assurance Technician

Building and testing laboratory instruments electronically and chemically, making

chemical standards for calibrations, titrating reagents, Calibrating and testing metering

pumps, various detectors, auto samplers, carbon analyzers, gas chromatographs, mass

spectrometers, and various other laboratory equipment

Quality Assurance Manager

Supervised 4 person department, training employees, maintaining log books, reporting

issues and suggestions to production manager to improve issues, made

recommendations to production manager on problem parts, worked with vendors to fix

problems with certain parts we had to modify to make them work correctly, wrote

technical notes for the service department to assist field technicians when working on

certain parts or instruments

Service Adviser / Phone Support - Technical

Handled fifteen to twenty calls per day resolving 50% the same day and 90% within two

days, coordinated with service manager scheduling service calls, reported weekly to

production manager and quality assurance manager any continuing or new issues with

certain parts or instruments as indicated from our weekly call log, reported to production

manager and purchasing manager issues on short shipments for parts needed for

repairs by customers and field support personnel

Field Technical Support Specialist

Installed and tested turnkey gas chromatographic systems with detectors, sample

concentrator, and auto sampler.

Installed Total Carbon analyzer instruments for water / solid samples by infrared

detection and their associated auto samplers

Installed high temperature high pressure microwave sample prep instruments and

automatic extractors

Installed segmented bubble flow analyzers for various cyanide testing in the mining

industry

Installed GC continuous monitoring systems (portable GC) and a variety of detectors

including PID, FID, PFPD,

Installed various other GC detectors like TCD, ELCD, ECD, NPD and Mass

Spectrometers

Education

Associate of Science: Electronics

1986

Institute of Electronic Science at Texas A&M University

College Station, TX

The program was an accelerated two year program covering many facets of the

Electrical Engineering field.

References provided upon request

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