Project Manager Technical

Robert Duffy * Zinnia Court, Bear, DE *****

302-***-**** - ************@*****.***

Project Manager / Business Intelligence Manager

Innovative and resourceful Project Manager with expertise in business

intelligence and vendor management. Offers a broad integration and

development background supporting high profile clients and small

organizations. Delivers outstanding leadership, customer relations, team

leadership, budgetary oversight, and communication. Offers bilingual

capabilities in English and French.

Additional core competencies include:

- Project Management - Vendor Management -

Business Intelligence

- Customer Relations - Business Analysis -

Technical Writing

- Collaboration - Communication -

Leadership/Training

Career History

Arbitron, Inc., Columbia, MD

2012-2014

MANAGER - Strategic Business Intelligence

Managed all strategic business intelligence efforts for internal and

external stakeholders. Drove multiple concurrent projects utilizing SDLC

methodology. Produced reports and delivered to global clients.

Delivered projects on time and within budget, and worked with internal

teams to create new metrics and analytics.

Took the project delivery time and budgetary compliance from 60% to over

80%.

Deployed the Business Objects 4 project with a value over $5M with 14 full

time staff, delivering in less than six months.

Reduced offshore turnover by 30% and cut development costs by 35%.

U.S. Department of Commerce, Silver Spring, MD

2011-2012

SENIOR TECHNICAL CONSULTANT

Acted as the technical project manager for national oceanographic and

atmospheric administration. Maintained accountable as the project lead for

the upgrade of Business Objects XI R3 to Business Objects 4. Delivered

projects on time and on budget.

Engaged in information delivery for the CFO and senior operating committee.

Created a product knowledge system for administrators and power users.

Developed creative solutions to technical problems within a tight budget

and operating constraints.

Implemented and tracked conversion success rates for universes, reports,

objects and security models.

U.S. Department of Defense, Falls Church, VA

2010-2011

SENIOR TECHNICAL CONSULTANT

Provided services as a technical engineer for EASIV Tier 3 supporting MHS.

Supported a Tier 3 helpdesk with complex engineering problems associated

with complex environments, including IASSo, maintenance and support of code

changes.

Designed code and deployed enhancements as directed by clients to

continuously improve the EASIV environment.

Developed technical documents for client delivery pursuant to requirements.

Created technical solutions to problems as related to performance and

quality of Business Objects XI for EASIV.

Commerce Bank, Summit, NJ

2008

TECHNICAL INTEGRATION LEAD

Assumed the role of project manager for infrastructure redeployment. Drove

the infrastructure migration schedule for a multiphase project. Tracked

deliverables across the project team to ensure timeliness and budgetary

compliance. Allocated and tracked resources to maximize productivity.

Managed the Business Objects upgrade from XI R2 to XI R3.

MARS/ISI Inc., West Chester, PA

2006-2008

SENIOR TECHNICAL CONSULTANT

Acted as the senior Business Objects consultant accountable for support and

engineering. Engaged in a Business Objects upgrade from 6.5 to XI. Managed

support for the global user base. Provided user education for 6.5 vs. XI

functionality. Managed morning batch jobs for distribution of critical

reports. Maintained user and administrative webpages. Created and

maintained a knowledge base to track changes in custom user profiles,

engineering changes and bug tracking.

CEI Int'l, Trevose, PA

2006-2008

SENIOR TECHNICAL CONSULTANT

Provided dynamic technical solutions, and installed/upgraded Business

Objects from 6.1 to 6.5. Created custom report distribution for European

and North American user groups. Provided user/administrator education.

Engaged in process and reporting improvement. Created pre-sales engineering

documents for the sale team. Designed and maintained a knowledge base to

track changes in custom user profiles, engineering changes and bug

tracking.

Wilson Technologies, Newtown Square, PA

2005-2006

SENIOR TECHNICAL CONSULTANT

Maintained accountability for providing dynamic technical solutions.

Designed complex queries and reports for highly demanding clients in fast-

paced environment. Created customer report distribution for global user

groups.

PRIOR CAREER HISTORY:

Data Warehouse Developer, JPMorgan Chase (2001-2003)

HRIS Analyst, JPMorgan Chase (1999-2001)

Network Project Manager, First Union National Bank (1998-1999)

Financial Analyst, First Union National Bank (1997-1999)

Security Specialist, First Union National Bank (1996-1997)

Technical Support Specialist, American Bible Society (1995-1996)

Research Assistant, Value Line, Inc. (1995)

Education

B.A. - International Business (minor in French), Loyola University (1995)

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