Customer Service Manager
Resume:
Joanne Purdy
Foxborough, MA *****
617-***-**** ********@*******.***
HIGHLIGHTS OF QUALIFICATIONS
** ***** ********** ** ******** receivables, accounts payable and office supervision.
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Diverse in multiple software packages, with the ability of learning new software packages.
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Strong organizational and time management skills highly self motivated with the ability to
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multi task and pay strong attention to detail.
Adept at maintaining processes to reduce costs and improve efficiency.
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PROFESSIONAL EXPERIENCE
Cedar Hill Health Care Center, Randolph, MA 2005 2013
Business Office Manager
Responsible for billing and collections of a 168 bed facility. Analyzed and processed billing
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reports, invoicing, statements to improve financial performance.
Managed the reception department, including customer service training.
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Processed accounts payable transactions and monitored reports for cost reduction.
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Managed and maintained all office equipment, maintained supply inventory.
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Managed, recorded and balanced petty cash and resident trust accounts.
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Initiated and maintained communications with outside attorneys to pursue delinquent
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accounts.
Charlwell House LLC, Norwood, MA 2001 2005
Business Office Manager
• Responsible for billing and collections of 124 bed facility.
• Collection, analyzing and reporting daily monthly and annually accounts receivables
• Processed accounts payable transactions, reports and verified for accuracy.
• Recorded and balanced patient trust accounts.
• Managed reception department.
EDUCATION
Massasoit Community College, Brockton, MA
Courses in Biology and Chemistry
Hood College, Fredericksburg, MD 1985 1987
Courses in Mathematics, Biology and Chemistry
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